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HelpScout VS Doppler

Compare HelpScout VS Doppler and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Doppler logo Doppler

Doppler is the multi-cloud SecretOps Platform developers and security teams trust to provide secrets management at enterprise scale.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Doppler Landing page
    Landing page //
    2020-11-13

Doppler is the multi-cloud SecretOps Platform developers and security teams trust to provide secrets management at enterprise scale. Thousands of companies of all sizes—from startups to enterprises rely on Doppler to keep their secrets and app configuration in sync across devices, environments, and team members. Goodbye .env files.

HelpScout videos

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Doppler videos

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Setup Doppler from local development to production in less than 4 minutes.

Category Popularity

0-100% (relative to HelpScout and Doppler)

HelpScout

Doppler

Customer Support
100 100%
Customer Support
0% 0
Secrets Management
0 0%
Secrets Management
100% 100
Help Desk
100 100%
Help Desk
0% 0
Password Management
0 0%
Password Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Doppler

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Doppler Reviews

We have no reviews of Doppler yet.
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Social recommendations and mentions

Based on our record, Doppler should be more popular than HelpScout. It has been mentiond 20 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Doppler mentions (20)

  • Show HN: Novops – Secret and Config manager for local and CI environments
    How hard would it be to add support for Doppler (https://doppler.com)? - Source: Hacker News / 4 days ago
  • Keeping secrets out of public repositories
    If you’re asking yourself where you should be keeping secrets, you should be using a secrets manager. Two examples include Doppler (https://doppler.com). - Source: Hacker News / 3 months ago
  • Ask HN: How do you get developers to trust your product?
    I'm a developer advocate at Doppler (https://doppler.com), and we are a secrets (API keys, certs, etc.) management platform. I create content that's aimed at informing readers about our product. One of the biggest challenges I've encountered is convincing developers to trust our platform in a world of zero trust. Since we store important and sensitive data, we are often asked about how we encrypt data and what we... - Source: Hacker News / 3 months ago
  • Ask HN: Where do you save your API keys?
    Doppler (https://doppler.com) is my preferred tool for storing API keys. It centralizes where you manage all of your environmental variables and makes it so you never risk exposing your API keys in a code repo. There's a CLI tool that makes it easy to use all of your environment variables while you're developing and a ton of integrations for wherever you prefer to deploy your... - Source: Hacker News / 3 months ago
  • A mistakenly published password exposed Mercedes-Benz source code
    It seems like they made a lot of assumptions that something like this wouldn't happen. They assumed employees would never leak secret information, and that their GitHub repos would never be exposed. They could've used https://doppler.com) and never had this problem. It's a little too easy to get comfortable thinking things work well the way they are. This should be a warning to other companies to seriously... - Source: Hacker News / 4 months ago
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What are some alternatives?

When comparing HelpScout and Doppler, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Vault by HashiCorp - Tool for managing secrets

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

1Password - 1Password can create strong, unique passwords for you, remember them, and restore them, all directly in your web browser.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

EnvKey - Protect API keys and credentials. Keep configuration in sync everywhere.

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