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HelpCrunch VS Open Source @ Microsoft

Compare HelpCrunch VS Open Source @ Microsoft and see what are their differences

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Contents:
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  3. » Reviews
  4. » Alternatives

HelpCrunch logo HelpCrunch

HelpCrunch Live Chat: Turn prospects into customers, drive sales and improve retention with a rich toolbox combining modern live chat, in-app messenger, email marketing, CRM and marketing automation.

Open Source @ Microsoft logo Open Source @ Microsoft

Microsoft's Open Source projects on Github
  • HelpCrunch Landing page
    Landing page //
    2023-03-15
  • Open Source @ Microsoft Landing page
    Landing page //
    2021-10-02

HelpCrunch features and specs

  • Unified Communication Platform
    HelpCrunch offers live chat, email marketing, and a help desk system integrated into one platform, allowing for more efficient customer interactions and streamlined communication.
  • Customization
    The platform provides extensive customization options, including chat widget customization and email templates, enabling businesses to align the tool with their branding guidelines.
  • Automation and Bots
    HelpCrunch supports automation tools and chatbots that can handle customer queries round the clock, improving response times and operational efficiency.
  • User-Friendly Interface
    The platform features an intuitive and easy-to-navigate interface, making it simple for both customers and support staff to use.
  • Integration Capabilities
    HelpCrunch integrates with multiple third-party applications such as CRM systems, allowing seamless data flow and extended functionalities for businesses.

Possible disadvantages of HelpCrunch

  • Pricing Structure
    HelpCrunch can be relatively expensive for small businesses or startups, particularly when scaling up to higher tiers or when requiring multiple seats.
  • Limited Reporting
    Some users may find the reporting and analytics features lacking in depth, which may not fully meet the needs of larger enterprises that require advanced analytics.
  • Learning Curve
    Despite having a user-friendly interface, new users might face a steep learning curve when exploring all the advanced features and customization options available.
  • Limited Offline Capabilities
    HelpCrunch relies heavily on internet connectivity, which can be a drawback for businesses or users in locations with unreliable internet access.
  • Feature Requests
    Users have reported that some features they deem necessary for their operations are not available or take a long time to be implemented after being requested.

Open Source @ Microsoft features and specs

No features have been listed yet.

HelpCrunch videos

+ Add

HelpCrunch Review: A Multi-Channel Communication Center for Your Online Business

More videos:

  • Review - Your Support Team Won't Be In A Bind With HelpCrunch (Onboarding and Review)
  • Review - HelpCrunch - Ultimate Customer Success Software

Open Source @ Microsoft videos

No Open Source @ Microsoft videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to HelpCrunch and Open Source @ Microsoft)

HelpCrunch

Open Source @ Microsoft

Customer Support
100 100%
Customer Support
0% 0
Open Source
0 0%
Open Source
100% 100
Help Desk
100 100%
Help Desk
0% 0
Web App
0 0%
Web App
100% 100

User comments

Share your experience with using HelpCrunch and Open Source @ Microsoft. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpCrunch and Open Source @ Microsoft

HelpCrunch Reviews

"Pay 880$ per month" - Intercom
I used Helpcrunch for a bit before moving to Intercom's startup plan. I think it's very close to Crisp, might be worth a look.
Source: www.indiehackers.com
What are alternatives to LiveChat?
You can read a comprehensive comparison of HelpCrunch and LiveChat here. In a nutshell, here are some areas where HelpCrunch can become your favorite tool over any other alternative:
Source: www.quora.com
Looking for a better alternative to LiveChat?
Localize your HelpCrunch widget for different markets, customize its size&color, change button style, wallpapers, add your company logo, and much more. With over 20 customization options, our chat widget can easily become a natural part of your unique brand and increase website conversions by over 70%.
Source: helpcrunch.com

Open Source @ Microsoft Reviews

We have no reviews of Open Source @ Microsoft yet.
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What are some alternatives?

When comparing HelpCrunch and Open Source @ Microsoft, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Code NASA - 253 NASA open source software projects

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Open Source @IFTTT - A collection of IFTTT OSS projects.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Google Open Source - All of Googles open source projects under a single umbrella

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