Guru Technolabs PMS
ServSuite
mHelpDesk
Oilfield Data Manager (ODM)
Pocomos
WDI FX
Service Cloud Field Service
Fieldmotion
JitBit Helpdesk
Zendesk
Freshdesk
HelpScout
osTicket
UseResponse
HappyFox
Intercom
Jitbit Helpdesk is a robust ticketing system for customer service teams. It includes Live Chat, Knowledge Base, tons of integrations (including Active Directory, MS Exchange, SAML etc.) and a powerful automation module that launches "actions" on "triggers".
Enterprise-grade help desk at a moderate price.
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Despite being a little lesser known help desk app than some other big names in the industry, Jitbit actually has a very competitive offer. If you are looking for a help desk app check them out.
Pros: - A lot of features and integrations. Everything the other apps have - Clean UI. Small learning curve - Great automation features for bigger companies - They actually take suggestions from customers and implement them. Customer support is great too
Cons: - UI is great but might look a bit outdated for some - Personally, we would benefit from a bit more granular permission control system - Reporting could be a little be more advanced
ServSuite - ServSuite Mobile allows users to go paperless with work orders and proposals while managing and tracking usage in the field for customer service.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
mHelpDesk - mHelpDesk is a mobile field service management software.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Oilfield Data Manager (ODM) - Oilfield Data Manager (ODM) is an elegant way to complete a consistent and authoritative interpretation of big data with efficient tools.
HelpScout - Help Scout is a simple, straightforward way to provide excellent support
