Software Alternatives & Startups
Register | Login

GoToAssist VS ShellNewHandler

Compare GoToAssist VS ShellNewHandler and see what are their differences

GoToAssist

RescueAssist, formerly GoToAssist, identifies, diagnoses & solves issues fast with our remote desktop support software. Learn more about RescueAssist today!

Rating
0 reviews
Promote on VibeVoted
Alternatives Is it good?
ShellNewHandler

SourceForge.net: ShellNewHandler details page

Rating
0 reviews
Promote on VibeVoted
Alternatives Is it good?
RealUptime.io
Uptime monitoring, status pages, and error tracking that show every region's reading, not one green dot. Flat pricing, no per-subscriber fees, real free tier. sponsored

Which is more popular?

ShellNewHandler might be a bit more popular than GoToAssist. We know about 2 links to it since March 2021 and only 2 links to GoToAssist.

social mentions
2 vs 2
Remote Desktop popularity
100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

GoToAssist
ShellNewHandler
Website get.gotoassist.com sourceforge.net
Pricing
Official pricing
—
Listed in
Remote Desktop Remote PC Access Monitoring Tools Log Management +1
Cloud Storage Monitoring Tools File Sharing Website Monitoring +1

Features and specs

What each product offers, as listed by its team.

GoToAssist 5 features
ShellNewHandler 0 features
  • Ease of Use
    GoToAssist provides a user-friendly interface, making it simple for technicians to navigate and manage support sessions efficiently.
  • Remote Control & Diagnostics
    It offers comprehensive remote control capabilities and diagnostic tools, enabling technicians to troubleshoot and resolve issues quickly.
  • Multi-Platform Support
    GoToAssist supports a wide range of platforms, including Windows, Mac, iOS, and Android, making it versatile for various environments.
  • Security Features
    The service includes robust security measures such as end-to-end encryption and multi-factor authentication to protect sensitive information.
  • Scalability
    It can easily scale to accommodate growing teams or increasing support demands without significant downtime or performance issues.

Possible disadvantages

  • Cost
    GoToAssist can be relatively expensive compared to some other remote support solutions, making it less accessible for smaller organizations or individuals.
  • Learning Curve
    Though the interface is user-friendly, new users may still face a moderate learning curve to fully utilize all advanced features.
  • Connectivity Issues
    Some users have reported occasional connectivity problems, which can interrupt support sessions and reduce productivity.
  • Limited Customization
    The platform offers limited customization options for branding and interface adjustments, which might not meet all organizational needs.
  • Support Response Time
    Users have experienced slow response times from GoToAssist’s customer support, which can be frustrating during critical issues.

No features have been listed yet.

Analysis

An editorial look at what each product does well and who it suits.

GoToAssist
ShellNewHandler

Overall verdict

  • Overall, GoToAssist is a highly regarded tool for remote support needs, offering a robust set of features that cater to both small businesses and larger enterprises. However, it is important to evaluate specific business requirements and compare with similar tools to ensure it meets specific needs.

Why this product is good

  • GoToAssist is considered good because it provides reliable remote support tools, enabling IT professionals to troubleshoot and resolve issues quickly. It offers features like screen sharing, unattended access, and multi-session handling, which enhance productivity and efficiency. The platform is generally praised for its ease of use, security features, and scalability, making it suitable for various business sizes.

Recommended for

    GoToAssist is recommended for IT professionals, helpdesk support teams, and businesses that require a dependable and user-friendly remote support solution. It is particularly suitable for organizations looking for a scalable tool with advanced security measures.

Overall verdict

  • ShellNewHandler is a niche, lightweight utility hosted on SourceForge designed to give users more control over the Windows 'New' context menu (the ShellNew menu). It can be considered good for its specific narrow use case, but it is an older, minimally maintained tool that may not suit all users, especially those on modern Windows versions.

Why this product is good

  • Provides direct control over customizing the Windows right-click 'New' menu, allowing users to add or remove file type entries
  • Lightweight and free, without bundled bloatware typical of some other free utilities
  • Simple and focused in scope, making it easy to understand for its specific purpose
  • Open distribution via SourceForge allows transparency and no-cost access

Recommended for

  • Power users who want to declutter or customize the Windows New context menu
  • IT administrators managing standardized desktop environments across multiple machines
  • Users comfortable with older utility-style tools and Windows registry-related tweaks
  • Not recommended for casual users seeking modern, actively supported software with regular updates

Videos

Walkthroughs and reviews on video.

GoToAssist 2 videos + Add
ShellNewHandler 0 videos + Add

Introducing RescueAssist: Radically Refreshing Employee Support

More videos

  • - How to Connect with a RescueAssist Technician

No ShellNewHandler videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
GoToAssist
ShellNewHandler
100% 100%
Remote Desktop
0% 0%
0% 0%
File Sharing
100% 100%
97% 97%
Monitoring Tools
3% 3%
0% 0%
Website Monitoring
100% 100%

User comments

Share your experience with using GoToAssist and ShellNewHandler. For example, how are they different and which one is better?

Log in or Post with

Reviews and articles

External articles and on-site reviews we used to compare the two products.

GoToAssist no reviews yet
ShellNewHandler no reviews yet

We have no reviews of ShellNewHandler yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

GoToAssist 2 mentions
ShellNewHandler 2 mentions
  • I recently got libreoffice, but now the new option in right click looks like a mess. Can someone help me get rid of them please?
    Use Shell New Handler. Run the portable app and simply untick the items you don't want to appear in your new context menu. Source: about 4 years ago
  • This menu should be easy to add/remove programs to... Who is really creating Access Databases from this menu often enough to keep it here? (Not me!) Is there an easy way to edit this?
    I've always used ShellNewHandler for this. It's a really simple portable utility that allows you to remove most of the items from that menu. Tested it out on Windows 11 and it's still compatible. Source: over 5 years ago

Alternatives to GoToAssist and ShellNewHandler

When comparing GoToAssist and ShellNewHandler, you can also consider the following products.

Loading...