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GoToAssist VS ScanQueue

Compare GoToAssist VS ScanQueue and see what are their differences

GoToAssist

RescueAssist, formerly GoToAssist, identifies, diagnoses & solves issues fast with our remote desktop support software. Learn more about RescueAssist today!

Rating
0 reviews
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Alternatives Is it good?
ScanQueue

ScanQueue is the leading QR code queue management system worldwide. Let customers join queues virtually using our digital waitlist and queue management software—ideal for restaurants, salons, clinics, and retail.

Rating
0 reviews
Promote on VibeVoted
Alternatives Is it good?
Hyperview
DCIM software reinvented. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, GoToAssist seems to be more popular. It has been mentioned 2 times since March 2021.

social mentions
2 vs 0
Remote Desktop popularity
100% vs 0%
alternatives listed
219 vs 24

Base details

Website, pricing, platforms and company facts side by side.

GoToAssist
ScanQueue
Website get.gotoassist.com scanqueue.com
Pricing
Official pricing
Official pricing
Company — Startup from Australia · 1 - 9 employees · 2025
Listed in
Remote Desktop Monitoring Tools Remote PC Access Log Management +1
Retail Visitor Management Queue Management Waitlists +1

About GoToAssist and ScanQueue

In their own words, as submitted to SaaSHub.

GoToAssist
ScanQueue

No description of GoToAssist yet.

ScanQueue is a QR code based virtual queue and digital waitlist system designed to help businesses manage customer flow without physical lines or manual processes. Customers simply scan a QR code to join a queue remotely, receive real time updates on their position, and get notified when it is...

Read more about ScanQueue

Features and specs

What each product offers, as listed by its team.

GoToAssist 5 features
ScanQueue 12 features
  • Ease of Use
    GoToAssist provides a user-friendly interface, making it simple for technicians to navigate and manage support sessions efficiently.
  • Remote Control & Diagnostics
    It offers comprehensive remote control capabilities and diagnostic tools, enabling technicians to troubleshoot and resolve issues quickly.
  • Multi-Platform Support
    GoToAssist supports a wide range of platforms, including Windows, Mac, iOS, and Android, making it versatile for various environments.
  • Security Features
    The service includes robust security measures such as end-to-end encryption and multi-factor authentication to protect sensitive information.
  • Scalability
    It can easily scale to accommodate growing teams or increasing support demands without significant downtime or performance issues.

Possible disadvantages

  • Cost
    GoToAssist can be relatively expensive compared to some other remote support solutions, making it less accessible for smaller organizations or individuals.
  • Learning Curve
    Though the interface is user-friendly, new users may still face a moderate learning curve to fully utilize all advanced features.
  • Connectivity Issues
    Some users have reported occasional connectivity problems, which can interrupt support sessions and reduce productivity.
  • Limited Customization
    The platform offers limited customization options for branding and interface adjustments, which might not meet all organizational needs.
  • Support Response Time
    Users have experienced slow response times from GoToAssist’s customer support, which can be frustrating during critical issues.
  • QR code check-in
    Guests join the queue by scanning a QR code. No app needed.
  • Live queue position
    Guests see their live position in the queue.
  • WhatsApp alerts with SMS fallback
    Guests get alerts on WhatsApp, with SMS as a fallback.
  • Web push alerts
    Guests can receive web push alerts.
  • Kiosk mode
    Run check-in from an on-site kiosk.
  • Staff dashboard and mobile app
    Staff manage the queue from the dashboard or the staff mobile app (iOS/Android).
  • Custom check-in forms
    Collect the details you need with custom check-in forms.
  • Live capacity people counter
    Keep a live count of people on site against capacity.
  • Online booking with reminders
    Accept online bookings and send reminders.
  • Multi-location support
    Manage multiple locations.
  • TV display screen
    Show the queue on a TV display screen.
  • Wait time and no-show analytics
    Track wait times and no-shows.

Analysis

An editorial look at what each product does well and who it suits.

GoToAssist
ScanQueue

Overall verdict

  • Overall, GoToAssist is a highly regarded tool for remote support needs, offering a robust set of features that cater to both small businesses and larger enterprises. However, it is important to evaluate specific business requirements and compare with similar tools to ensure it meets specific needs.

Why this product is good

  • GoToAssist is considered good because it provides reliable remote support tools, enabling IT professionals to troubleshoot and resolve issues quickly. It offers features like screen sharing, unattended access, and multi-session handling, which enhance productivity and efficiency. The platform is generally praised for its ease of use, security features, and scalability, making it suitable for various business sizes.

Recommended for

    GoToAssist is recommended for IT professionals, helpdesk support teams, and businesses that require a dependable and user-friendly remote support solution. It is particularly suitable for organizations looking for a scalable tool with advanced security measures.

Overall verdict

  • I don't have verified, up-to-date information about ScanQueue (scanqueue.com) to confidently assess its quality, features, pricing, or reputation. I'd recommend researching directly before making a decision.

Why this product is good

  • I don't have reliable data on this specific product to cite genuine advantages
  • Claiming benefits without verified information could be misleading
  • The service may be niche or new, making independent verification difficult from my training data

Recommended for

  • Users should check the official website for feature details and pricing
  • Look for independent reviews on sites like G2, Capterra, or Trustpilot
  • Consider reaching out to the company for a trial or demo before committing
  • Verify company legitimacy through business registries or user testimonials

Videos

Walkthroughs and reviews on video.

GoToAssist 2 videos + Add
ScanQueue 0 videos + Add

Introducing RescueAssist: Radically Refreshing Employee Support

More videos

  • - How to Connect with a RescueAssist Technician

No ScanQueue videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
GoToAssist
ScanQueue
100% 100%
Remote Desktop
0% 0%
0% 0%
Queue Management
100% 100%
100% 100%
Monitoring Tools
0% 0%
0% 0%
Waitlists
100% 100%

User comments

Share your experience with using GoToAssist and ScanQueue. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

GoToAssist no reviews yet
ScanQueue no reviews yet

We have no reviews of ScanQueue yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

GoToAssist 2 mentions
ScanQueue 0 mentions

Tracking ScanQueue since Jan 2026.

Alternatives to GoToAssist and ScanQueue

When comparing GoToAssist and ScanQueue, you can also consider the following products.

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