Software Alternatives & Reviews

GoDesk VS LiveAgent

Compare GoDesk VS LiveAgent and see what are their differences


Give your customers the answers they want; quicker than ever before with GoDesk. The ideal on-premise or cloud based email support tool for startups and SMEs. Ditch the bloat and only pay for what you need. Starting at just $5 / user.

LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 14-day trial today.
GoDesk Landing Page
GoDesk Landing Page

GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rule and canned actions (handy repeatable actions for common questions) all help free up more agent time. Each customer's entire support history is kept right next to their tickets so your agents can get their responses just right.

LiveAgent Landing Page
LiveAgent Landing Page

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 179+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 14-day trial now, no contracts or credit card required.

GoDesk details

Categories
Help Desk Help Desk And Ticketing Customer Support Support Customer Service Knowledge Base Customer Support Services Email Management
Website getgodesk.com  
Pricing URL Official GoDesk Pricing  
Details $paid Free Trial $10.0 / Monthly (Per Agent)
Platforms
Web Windows Mac OSX Linux Browser Cloud
Release Date2020-07-01

LiveAgent details

Categories
Help Desk Customer Support Customer Service Live Chat Help Desk And Ticketing Call Center Software Ticketing System Customer Support Services Email Management
Website liveagent.com  
Pricing URL Official LiveAgent Pricing  
Details $freemium $15.0 / Monthly (Ticket)
Platforms
Browser Android iOS
Release Date-

GoDesk features and specs

Email notifications Yes
Email Templates Yes
Ticket management Yes
Attachment viewer Yes
Live Chat Yes
Spam filter Yes
Reports & analytics Yes
Knowledge Base Yes
Customer Management Yes
CRM Yes
White Labeling Yes
Chat Support Yes
Social Media Integrations Yes
Email Management Yes

LiveAgent features and specs

Email notifications Yes
Email Templates yes
Emailing YES
Ticket management YES
Live Chat Support Yes
Live Chat & In-App-Messaging Yes
Call Forward Yes
Call Transfer Yes
Call Analytics and Reporting Yes
Attachment viewer Yes
Spam filter Yes
Reports Yes
Reporting Yes
Reports & analytics Yes
Knowledge Base Yes
Knowledge Management Yes
Customer Service yes
Customer Support Yes
Customer Feedback Widget Yes
Customer Management YES
Mobile Apps Yes
Help desk & requests management Yes
White Labeling YES
Chat Yes
Chat Support Yes
Gamification YES
Social Media Integrations Yes
Time Tracking Yes
Email Management Yes

GoDesk videos

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LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

Category Popularity

0-100% (relative to GoDesk and LiveAgent)
12
12%
88%
88
100
100%
0%
0
0
0%
100%
100
15
15%
85%
85

Reviews

These are some of the external sources and on-site user reviews we've used to compare GoDesk and LiveAgent

GoDesk Reviews

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LiveAgent Reviews

Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But donโ€™t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...
8 Zendesk Alternatives to Rock Your Customer Service
LiveAgent is help desk, ticketing, and live chat software. The tool uses advanced automation rules to capture customer queries from emails, chats, social media mentions, calls, and other channels. It then converts that information into tickets that agents can address from their dashboards.
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
LiveAgent is focused on real-time support, with a live chat widget for your site and SLAs to ensure you provide on-time support to your best customers. But it also can help your team from burning out, by letting each support team member set their own schedule and keep new tickets from coming into their queue while out of office. With each interaction in one place, it'll be...
Source: zapier.com

What are some alternatives?

When comparing GoDesk and LiveAgent, you can also consider the following products

ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

OpenKM.us - OpenKM is a document management software that integrates all essential document management into one easy to use solution.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

FlexiQuiz - FlexiQuiz is a powerful online test generator that enables you to create engaging online quizzes, tests, or exams in minutes. Choose from 100's of features to create a customized quiz that meets your objectives for business, education, or fun.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

User reviews

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