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Gladly VS Simplify360

Compare Gladly VS Simplify360 and see what are their differences

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Gladly logo Gladly

Gladly develops a communication interface that allows agents and customers to converse across voice, email, SMS, and social media.

Simplify360 logo Simplify360

An Omnichannel platform that can help you manage and automate customer support across Social Media Channels, Email, Live Chat. Manage Ecom., App and Location reviews. Understand your audience with enhanced Social Listening.
  • Gladly Landing page
    Landing page //
    2023-10-10
  • Simplify360 Landing page
    Landing page //
    2023-09-06

Simplify360 is an omnichannel AI-based customer service software that helps you support customers through traditional channels like Email as well as social media channels like Facebook,Twitter, Instagram.

Simplify360 can help you automate live chats with AI based chatbots actoss instant messengers including WhatsAPP, Facebook & Instagram Messenger, Viber, Line etc.

It can also help you manage reviews across e-commerce (Flipkart, Amazaon etc.) , locations (Google, Facebook, Zomato, Yelp, etc.) and App Stores.

Simplify360 comes with best in class analytics and social media listening capabilities.

Gladly videos

+ Add

Gladly Anthem 4 Wagon Stroller | Occupational Therapist Unboxing, Impressions, Brief Review

More videos:

  • Review - Gladly Wagon Beach Review! How does it do?
  • Review - Gladly Family Anthem 4 Wagon Review!

Simplify360 videos

+ Add

Introduction Simplify360 : The Best Social Customer Service Platform

More videos:

  • Review - Social Media Monitoring using Simplify360
  • Review - Simplify360 for Engaging and Publishing on Social Media

Category Popularity

0-100% (relative to Gladly and Simplify360)

Gladly

Simplify360

Customer Support
56 56%
Customer Support
44% 44
Tool
53 53%
Tool
47% 47
Business & Commerce
100 100%
Business & Commerce
0% 0
Customer Service
0 0%
Customer Service
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Gladly and Simplify360

Gladly Reviews

Best Call Center Software: The Complete List (2020 Update)
Gladly is a customer support platform that focuses on making customers number one. They offer a cloud voice platform and IVR and integrations, email, chat, SMS and MMS, and social interaction help.
Source: biz30.timedoctor.com

Simplify360 Reviews

We have no reviews of Simplify360 yet.
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What are some alternatives?

When comparing Gladly and Simplify360, you can also consider the following products

Alphachat.ai - AlphaChat is a no code platform for automating customer service chat with Natural Language Understanding Conversational AI.

Cognigy.AI - Conversational AI across the organization - service, operations, marketing, sales and HR.

Twilio Autopilot - Twilio Autopilot is another conversational AI platform that is helpful in building bots, IVRs, voice assistants, and many more.

Zendesk Answer Bot - Chatbots

Action.ai - Action.ai is another conversational AI platform that allows businesses to create and maintain language classifiers through conversational interfaces like chatbots and virtual assistants.

Khoros Marketing - Khoros community and social media management software that makes it easy for marketing and support teams to deliver the best customer experiences.

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