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Gladly VS Amelia.ai

Compare Gladly VS Amelia.ai and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Gladly logo Gladly

Gladly develops a communication interface that allows agents and customers to converse across voice, email, SMS, and social media.

Amelia.ai logo Amelia.ai

Your first digital employee
  • Gladly Landing page
    Landing page //
    2023-10-10
  • Amelia.ai Landing page
    Landing page //
    2021-12-15

Gladly videos

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Gladly Anthem 4 Wagon Stroller | Occupational Therapist Unboxing, Impressions, Brief Review

More videos:

  • Review - Gladly Wagon Beach Review! How does it do?
  • Review - Gladly Family Anthem 4 Wagon Review!

Amelia.ai videos

No Amelia.ai videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Gladly and Amelia.ai)

Gladly

Amelia.ai

Customer Support
78 78%
Customer Support
22% 22
Business & Commerce
59 59%
Business & Commerce
41% 41
Tool
70 70%
Tool
30% 30
Social Media Management
76 76%
Social Media Management
24% 24

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Gladly and Amelia.ai

Gladly Reviews

Best Call Center Software: The Complete List (2020 Update)
Gladly is a customer support platform that focuses on making customers number one. They offer a cloud voice platform and IVR and integrations, email, chat, SMS and MMS, and social interaction help.
Source: biz30.timedoctor.com

Amelia.ai Reviews

We have no reviews of Amelia.ai yet.
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Social recommendations and mentions

Based on our record, Amelia.ai seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Gladly mentions (0)

We have not tracked any mentions of Gladly yet. Tracking of Gladly recommendations started around Mar 2021.

Amelia.ai mentions (1)

  • What digital service niches do you think will be safe from AI takeover?
    Also, don't underestimate the possibility of phone based jobs being taken over. There are already commercially available conversational call center chatbots that have been deployed in legal and IT environments. You think that IT support job is safe? Sure, some of them are. It's hard for a chatbot to swap out a hard drive. It's not nearly as difficult to have a chatbot tell users to reboot windows and see if that... Source: over 1 year ago

What are some alternatives?

When comparing Gladly and Amelia.ai, you can also consider the following products

Simplify360 - An Omnichannel platform that can help you manage and automate customer support across Social Media Channels, Email, Live Chat. Manage Ecom., App and Location reviews. Understand your audience with enhanced Social Listening.

Aivo - Skyrocket your Customer Service and Sales KPIs with a Chatbot powered by Artificial Intelligence. Give time back to people.

Alphachat.ai - AlphaChat is a no code platform for automating customer service chat with Natural Language Understanding Conversational AI.

Zendesk Answer Bot - Chatbots

Twilio Autopilot - Twilio Autopilot is another conversational AI platform that is helpful in building bots, IVRs, voice assistants, and many more.

Cognigy.AI - Conversational AI across the organization - service, operations, marketing, sales and HR.

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