GitBook Reviews

ClickHelp Reviews

1. Matt Foster

   · Documentation Lead at Nimbus Software Solutions · over 1 year ago
   A Game changer for my team

   ClickHelp has completely transformed how our team handles technical documentation. As the Documentation Lead at Nimbus Software Solutions, I oversee content creation for multiple SaaS products, and we needed a tool that was both powerful and user-friendly. ClickHelp delivered on both fronts.

   The interface is clean and intuitive, which made onboarding easy—even for team members new to documentation platforms. Features like single-sourcing, version control, and real-time collaboration have improved our workflow. We also appreciate the customization options that let us maintain a consistent brand voice across all our content.

   Publishing is fast and seamless, and the platform’s performance is reliable even with large documentation sets. Plus, ClickHelp’s support team has been responsive and knowledgeable whenever we needed help.

   Competitors: Confluence, MadCap Flare, HelpNDoc
2. Grace Dunce

   · Senior technical writer at Tech Networks · over 5 years ago
   It helps us a lot

   I like ClickHelp as we (my team) created a huge database with this tool and all the content is reusable. That makes the work simpler. We leave comments right inside the topic like in Google Docs. That is perfect! Nothing gets lost. The tool is cloud-based. So, we can work from any place. It happens that I make corrections during my weekend from home. It saves me from the necessity rush to the office. The portal is protected by a password. You may give access to your portal to your colleagues or readers and their permissions will be different. For us, the main advantage is that everything is in order and under control now.

   Competitors: MadCap Flare, Paligo

   Pros:    Simple|Intuitive|Reasonable pricing|Feature rich

   Cons:    None so far
3. Mark

   · Technical Writer at Freelance · over 6 years ago
   Great tool!

   I started to use ClickHelp a couple of years ago. So far it is the only service that gives me the ability to create several manuals from one and the same source. I create the initial document that contains all the information and then generate different outputs hiding and showing some parts of the document. I do not have to copy and paste the passages all the time. One more thing I love is the branding. As a freelancer, I am often engaged in several projects. So I have to take care of the consistency and corporate identity of my documentation for each project. Each company has its own rules. For ClickHelp it is not a problem. What I enjoy as well is that when something goes wrong I can get back to the exact version of the document that I need. All the changes are saved in the version history.

   Competitors: Paligo

   Pros:    Reliable|Feature rich|Convenient|Good price

GitBook mentions (6)

• The Ultimate Technical Writing Stack for 2025

  GitBook is simple and clean, and sometimes that’s exactly what you need. I like it for early-stage products or teams with lighter documentation. You’ll eventually hit limits if your structure gets more complex, but if simplicity is your priority, it’s a solid choice. - Source: dev.to / 9 months ago

• Why GitBook switched from LaunchDarkly to Bucket

  TL,DR: LaunchDarkly is great for B2C companies. Bucket is for B2B SaaS products, like GitBook — a modern, AI-integrated documentation platform. - Source: dev.to / over 1 year ago

• Bucket vs LaunchDarkly — an alternative for B2B engineers

  Addison Schultz, Developer Relations Lead at GitBook, puts it simply:. - Source: dev.to / over 1 year ago

• Show HN: We built a FOSS documentation CMS with a pretty GUI

  Good question that led to insightful responses. I would like to bring GitBook (https://gitbook.com) too to the comparison notes (no affiliation). They, too, focus on the collaborative, 'similar-to-git-workflow', and versioned approach towards documentation. Happy to see variety in the 'docs' tools area, and really appreciate it being FOSS. Looking forward to trying out Kalmia on some project soon. - Source: Hacker News / almost 2 years ago

• GitLanding: A beautiful landing page for your Github project in a matter of minutes.

  You can have both a landing page (e.g.: www.your-project.dev) and a documentation website (e.g.: docs.your-project.dev). For creating documentation website GitBook is better fit than Gitlanding. GitBook is free for open source Projects (you just need to issue a request). - Source: dev.to / over 4 years ago

ClickHelp mentions (3)

• 7 Best Alternatives To MadCap Flare

  Clickhelp ClickHelp is an good option for companies looking for a new help authoring tool. ClickHelp is an up-to-date cloud-based documentation platform for teams who want to create, host, and maintain online software guides, knowledge bases, context help, and instructions. ClickHelp lets you to collaborate effectively with subject matter experts using the online portal, and publish documentation to a range of... - Source: dev.to / over 3 years ago

• Good documentation platforms

  I use ClickHelp, it provides all features you mentioned. You can learn more here: https://clickhelp.com/. Source: over 4 years ago

• Technical Writing Tools

  I used to work with Oxygen XML Author and easyDITA, which would be too expensive and might be overkill imo, so I was thinking about Madcap Flare or ClickHelp. Source: over 5 years ago