Software Alternatives, Accelerators & Startups

GETA.AI VS Tidio

Compare GETA.AI VS Tidio and see what are their differences

GETA.AI logo GETA.AI

Discover how GETA AI's advanced solutions can streamline your business operations and drive growth. Explore our AI-powered tools today!

Tidio logo Tidio

Tidio is an AI customer support software suite. It merges help desk, live chat, chatbot, and AI agent features into one seamless platform. With Lyro, the customer service AI agent, businesses can resolve up to 64% of all tickets automatically.
  • GETA.AI Dashboard
    Dashboard //
    2025-05-27
  • GETA.AI Coversation Inbox
    Coversation Inbox //
    2025-05-27
  • GETA.AI Bot Builder Module
    Bot Builder Module //
    2025-05-27
  • GETA.AI Bot Flow Builder
    Bot Flow Builder //
    2025-05-27
  • GETA.AI Contact Module
    Contact Module //
    2025-05-27
  • GETA.AI Segments
    Segments //
    2025-05-27
  • GETA.AI Broadcasting Module
    Broadcasting Module //
    2025-05-27
  • GETA.AI Automation Module
    Automation Module //
    2025-05-27
  • GETA.AI Web Forms
    Web Forms //
    2025-05-27
  • GETA.AI Whatsapp Flows
    Whatsapp Flows //
    2025-05-27
  • GETA.AI Smart AI
    Smart AI //
    2025-05-27
  • GETA.AI Tasks
    Tasks //
    2025-05-27
  • GETA.AI API Library
    API Library //
    2025-05-27
  • GETA.AI File Manager
    File Manager //
    2025-05-27

Geta.ai is a no-code conversational AI platform that helps businesses automate customer engagement, lead qualification, and workflow execution across messaging channels like WhatsApp, SMS, Email, and Web. Designed to simplify communication and enhance productivity, Geta.ai enables teams to build smart virtual assistants that respond instantly, personalize conversations, and integrate seamlessly with existing CRMs, lead systems, and marketing tools.

Whether you're in real estate, education, healthcare, finance, or ecommerce, Geta.ai helps you deliver fast, consistent, and scalable customer interactions. With support for multilingual chat, easy API integrations, and real-time analytics, it empowers brands to reduce manual workload, shorten response time, and increase conversion.

  • Tidio Resolve up to 64% of your tickets with Lyro, the customer service agent
    Resolve up to 64% of your tickets with Lyro, the customer service agent //
    2025-04-17
  • Tidio Streamline your work with one centralized help desk
    Streamline your work with one centralized help desk //
    2025-04-17
  • Tidio Provide real-time support via live chat
    Provide real-time support via live chat //
    2025-04-17
  • Tidio Get more loyal customers with automated chatbot sales flows
    Get more loyal customers with automated chatbot sales flows //
    2025-04-17
  • Tidio Integrate Tidio with your current stack in a single click
    Integrate Tidio with your current stack in a single click //
    2025-04-17
  • Tidio Improve AOV with Lyro's AI product recommendation engine
    Improve AOV with Lyro's AI product recommendation engine //
    2025-04-17

Tidio is a customer service software suite and marketing platform that integrates help desk, live chat, AI chatbots, AI agents, and email automation to enhance customer engagement for businesses of all sizes.

Designed for e-commerce, SaaS, and service-oriented companies, Tidio helps businesses provide real-time support, streamline communication, and increase conversions. With AI-driven chatbots, it automates responses, resolves common queries, and collects leads, reducing the workload on support teams. It also offers multi-channel messaging, allowing businesses to manage conversations from email, Messenger, and Instagram in one place.

With Lyro, Tidio's agentic AI for customer service, businesses can achieve up to a 64% resolution rate. Save time, money, and get more done without overextending your team.

  • Connect with visitors instantly using a real-time chat widget that blends seamlessly into your site.
  • An automated agent that handles routine customer queries, freeing up your team for more complex tasks.
  • Design interactive chatbot sequences with a drag-and-drop interface to streamline customer interactions.
  • Organize and manage customer requests efficiently through a built-in ticketing tool.
  • Communicate with customers across various platforms (like Messenger, Instagram, WhatsApp, and email) from one dashboard.
  • Gain visibility into customer behavior and team metrics with built-in analytics.
  • Tailor the chat widget to fit your brandโ€™s look and provide support in multiple languages.

Tidioโ€™s intuitive interface, drag-and-drop chatbot builder, and integrations with platforms like Shopify, WordPress, and Zapier make it easy to deploy. Its analytics and visitor tracking features provide insights to improve engagement. With customizable widgets and a mobile app, Tidio ensures businesses stay connected with customers 24/7, improving customer satisfaction and sales.

All plans come with a free 7-day trial. No credit card required.

GETA.AI

Website
geta.ai
$ Details
-
Platforms
-
Release Date
-
Startup details
Country
India
State
Maharashtra
City
Pune
Founder(s)
Shubham Puranik
Employees
20 - 49

Tidio

Website
tidio.com
$ Details
freemium
Platforms
Shopify WooCommerce BigCommerce Prestashop Shopware Squarespace Weebly Wix Ecwid Opencart Joomla Jimdo Webydo Drupal Shift4shop Site123 Facebook Messenger Instagram WhatsApp Klaviyo MailChimp Omnisend ActiveCampaign Mailerlite Brevo SendinBlue Hubspot Pipedrive Zendesk Zendesk Sell Salesforce Zapier OpenAPI
Release Date
2013 March
Startup details
State
California
Founder(s)
Tytus Goล‚as
Employees
100 - 249

GETA.AI features and specs

  • Custom Views
    Customize inbox views to align with specific goals, simplifying workload organization and boosting productivity.
  • Workflow Automation
    Direct messages based on keywords, sender, or time, ensuring they reach the appropriate destination efficiently.
  • Internal Notes
    Collaborate seamlessly by chatting with teammates within the inbox, enhancing searchability and reference.
  • Collision Detection
    Receive alerts when another agent is responding to the same customer, preventing duplicate responses.
  • Reporting
    Utilize agent reports to track and optimize support team performance, uncovering strategies to enhance service.
  • Lead Qualification
    Chatbots automatically qualify inbound leads by asking crucial questions upfront.
  • Multi-Channel Deployment
    Deploy AI-powered chat and voice bots across various channels and languages without coding.
  • Templates
    Accelerate deployment with over 50 ready-to-use workflows and templates tailored for various industries.
  • Live Chat
    Allow multiple agents to engage in live chats simultaneously, ensuring a seamless customer experience.
  • Dashboards
    Empower your team with unlimited live chat dashboards for exceptional real-time customer service.
  • Broadcasting & Automation
    Manage unlimited broadcasting campaigns and automate notifications for strategic and targeted communication.

Tidio features and specs

  • Live Chat
    Talk to your customers in real time. Solve issues, build engagement, generate leads, and sell. You can even switch to video.
  • Help Desk
    Manage your support workload from a single dashboard. Resolve issues, track user interactions, respond via different channels.
  • Chatbot
    Create chatbot automation flows with the no-code visual builder. Customize settings to focus on support, engagement, or sales.
  • AI Agent
    Resolve up to 64% of all customer support queries. Provide truthful, helpful answers in your brand's tone of voice.
  • Multichannel Support
    Interact with your customers across social media (Messenger, Instagram, WhatsApp), email, and live chat.
  • Ease of Use
    Set Tidio up with a single line of code. No development required. Train your bot by simply uploading your FAQs.
  • No Learning Curve
    Configure all features with just a few clicks. Make use of live chat and email support, Tidio's help center, and video tutorials.
  • Transparent Pricing
    Enjoy the clarity of Tidio's affordable pricing plans catered to businesses of all sizes.
  • Free Trial Available
    Try Tidio out at no cost. All plans come with a free 7-day trial. No credit card required.

Analysis of Tidio

Overall verdict

  • Tidio is generally considered a good choice for businesses looking for an efficient and cost-effective way to handle customer support and communication. Its range of features and scalability make it suitable for both small and medium-sized businesses.

Why this product is good

  • Tidio is a popular customer support platform known for its live chat, chatbots, and email marketing tools. It provides a user-friendly interface, easy integration with multiple platforms, and offers customizable chat features that can enhance customer interaction. Tidio allows businesses to automate responses and engage with website visitors in real-time, which can lead to improved customer satisfaction and increased sales conversions.

Recommended for

    Tidio is recommended for small to medium-sized businesses, e-commerce sites, and startups that require a reliable customer support solution with automation capabilities. It is particularly useful for those looking to streamline communication across multiple channels and increase customer engagement without extensive technical setup.

GETA.AI videos

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Tidio videos

TIDIO LIVE CHAT SHOPIFY APP - Honest Review & Quick Tutorial by EcomExperts.io

More videos:

  • Review - Live Chat and Chat Bots In Perfect Harmony with Tidio (Onboarding and Review)
  • Tutorial - Getting Started with Tidio Live Chat - How to Use Bots
  • Review - Tidio Review, Pricing & Features
  • Review - Why Use Tidio I Turn Your Website Visitors Into Customers
  • Review - Tidio Review: Are Its Chatbots Really Free? All Pros and Cons of the Live Chat Tool

Category Popularity

0-100% (relative to GETA.AI and Tidio)
Customer Support
7 7%
93% 93
Customer Engagement
100 100%
0% 0
AI
9 9%
91% 91
Live Chat
0 0%
100% 100

Questions and Answers

As answered by people managing GETA.AI and Tidio.

Who are some of the biggest customers of your product?

GETA.AI's answer

Some of the prominent institutions utilizing Geta.ai include:

  • SNAP (Symbiosis)
  • Sri Balaji University
  • MIT WPU
  • NICMAR
  • Parul University
  • Rings & I
  • Afairs Exhibitions Pvt. Ltd.

Tidio's answer:

  • Jaguar
  • The Body Shop
  • Under Armour
  • Lacoste
  • Gecko Hospitality

Which are the primary technologies used for building your product?

Tidio's answer:

  • Anthropic's Claude
  • NLP, LLM
  • JavaScript
  • OpenAPI

What makes your product unique?

GETA.AI's answer

GETA.AI stands out by offering a fully integrated, AI-powered conversational platform that automates lead engagement, qualification, and follow-up across multiple channelsโ€”combining ease of integration, intelligent workflows, and deep domain adaptability to deliver faster responses, higher conversions, and seamless customer experiences without heavy tech overhead.

Tidio's answer:

Tidio is consistently considered the easiest o use customer service tool on the market. No code, plug and play. Launch your live chat/chatbot widget with a single line of code. Integrate with your tools with one click. Turn it on in Shopify and WordPress by installing the extensions. Train Lyro by simply uploading your FAQs and knowledge base. What's most important, however, is Lyroโ€”Tidio's AI agent for customer service capable of achieving up to 64% resolution rates, no development required.

Why should a person choose your product over its competitors?

GETA.AI's answer

A person should choose GETA.AI over competitors because it provides an easy-to-deploy, all-in-one AI conversational platform that combines smart automation with deep integration capabilities, supports multi-channel communication (WhatsApp, SMS, Email), and offers advanced lead qualification and analytics, all tailored to boost engagement and conversions while reducing manual effort. Its user-friendly interface and scalable design make it ideal for businesses seeking quick results without complex setups.

Tidio's answer:

Tidio provides modern customer service tools for the mobile-first digital era. It's lightweight help desk allows agents to manage their workload with ease, no matter what channel they need to use (email, live chat, Messenger, lnstagram, WhatsApp). The chatbot automations are easy to set up through the visual automation flow builder. Lyro provides enterprise-grade conversational AI agency without the enterprise pricing and bloat.

How would you describe your primary audience?

GETA.AI's answer

GETA.AIโ€™s primary audience includes businesses and organizations across industries that rely heavily on customer engagement and lead managementโ€”such as real estate, retail, education, finance, and servicesโ€”looking to automate and personalize their communication via AI-powered chatbots and omnichannel messaging to improve response times, qualify leads efficiently, and enhance overall customer experience.

Tidio's answer:

Tidio's flexibility makes it the tool of choice for businesses across the boardโ€”from SMBs to large enterprises. With its scalable, transparent pricing and multiple tiers, users can select the plan that truly fits their requirements. Thanks to Tidio's native integrations with WordPress, Shopify, and multiple other shopping platforms, Tidio has gained popularity among ecommerce and retail businesses. An increasing number of companies in tech and services are joining Tidio for its high-quality features and flexibility.

What's the story behind your product?

GETA.AI's answer

Founded in 2023 and headquartered in Pune, Maharashtra, Geta.ai Labs Private Limited is a privately held company specializing in AI-driven business solutions. The company was established with the vision to bridge the gap between businesses and their customers by providing intelligent, scalable, and secure AI solutions. With a team of experienced professionals, Geta.ai continues to innovate, helping organizations across various sectors achieve operational excellence and superior customer experiences.

Tidio's answer:

Tidio was founded in 2013 in Szczecin, Poland by CEO Tytus Goล‚as. Since its inception as a live chat plugin, the project has grown and expanded into chatbot, help desk, and now AI agent solutions. Backed by series B founding amounting to more than $25,000,000, Tidio is consistently providing value to businesses and their audiences.

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Reviews

These are some of the external sources and on-site user reviews we've used to compare GETA.AI and Tidio

GETA.AI Reviews

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Tidio Reviews

  1. Doug
    ยท Founder at NA ยท
    Brilliant AI customer service

    Signed up for the live chat features. The businesses took off and I had trouble managing all the communication. I turned Lyro on and it's solved most of the FAQs and issues without me needing to respond. Great tool! Very easy to use. Kudos for pricing that makes sense.

    ๐Ÿ‘ Pros:    Ai|Easy to use|Excellent features|Easy integration
    ๐Ÿ‘Ž Cons:    Limited themes

9 Best Tidio Alternatives Compared
Before AI help desk systems, it was all too easy to miss tickets. Tidioโ€™s ticketing system simplifies tracking and responding to incoming requests so no customer inquiry goes unanswered. Using a blend of human support and automation, you can quickly resolve repetitive questions and offer instant support to boost your clientsโ€™ satisfaction.And thatโ€™s exactly what Integratec...
Source: www.tidio.com
A Comprehensive Examination of the Top 5 Chat Automation Solutions
Within Tidio, live agents benefit from tools such as Reply Assistant and Smart Views, leveraging AI to efficiently manage numerous chats simultaneously, thus optimizing time utilization. Moreover, Tidio facilitates the creation of both AI and rule-based chatbots, enabling the automation of routine customer inquiries without necessitating direct involvement from your team.
9 Best ManyChat Alternatives & Competitors in 2024
Read more: Learn how to easily install Tidio on your website and how to integrate Tidio with your Messenger.
Source: www.tidio.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Tidio is another alternative to Tawk.to that deserves your attention. However, itโ€™s not free like Tawk.to but it offers more features like monitoring conversations and integration with the best business software. It is a good option for eCommerce that makes agents work more efficiently.
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Tidio and Tawk.to both have free versions available. But Tidio has many professional service packages that are applicable to a wider range of businesses.
Source: www.tidio.com

What are some alternatives?

When comparing GETA.AI and Tidio, you can also consider the following products

Yellow.ai - Automate interactions with your customers & employees in 135+ languages & across 35+ channels to deliver actionable outcomes at lower costs.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Twilio - Brings voice and messaging to your web and mobile applications.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Freshdesk Omni - Reimagine how you connect with prospects and customers