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Genesys PureConnect VS Uniphore

Compare Genesys PureConnect VS Uniphore and see what are their differences

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The platform for exceptional customer service at scale. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Genesys PureConnect logo Genesys PureConnect

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Uniphore logo Uniphore

Uniphore is a conversational automation technology company. Uniphore sells software for conversational analytics, conversational assistants and conversational security.
  • Genesys PureConnect Landing page
    Landing page //
    2022-12-25
  • Uniphore Landing page
    Landing page //
    2023-10-23

Jacada is a software and services company which provides unified desktop and process optimization products for customer service and support.

Genesys PureConnect videos

No Genesys PureConnect videos yet. You could help us improve this page by suggesting one.

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Uniphore videos

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BE A HERO TO YOUR CUSTOMERS : Customer Service Software

More videos:

  • Tutorial - Agent Desktop
  • Demo - Jacada Visual IVR
  • Review - Agent Assist
  • Review - Jacada CRM Overview
  • Review - Conversational Service Automation from Uniphore
  • Review - Uniphore Customer Insights: Firstsource
  • Review - Uniphore A Unicorn As Startup Closes Largest Ever Funding Round For Call

Category Popularity

0-100% (relative to Genesys PureConnect and Uniphore)

Genesys PureConnect

Uniphore

Communication
100 100%
Communication
0% 0
Desktop Automation
0 0%
Desktop Automation
100% 100
Customer Support
100 100%
Customer Support
0% 0
Call Center Scripting Software
0 0%
Call Center Scripting Software
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Genesys PureConnect and Uniphore

Genesys PureConnect Reviews

We have no reviews of Genesys PureConnect yet.
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Uniphore Reviews

  1. CRM Agent Desktop For Omnichannel CX

    Learn how a unified agent desktop harmonizes with your CRM and deliver a true omnichannel CX. Reduce the struggle and strain for both customers and agents.

What are some alternatives?

When comparing Genesys PureConnect and Uniphore, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Survox - Survox offers phone survey software solutions for fully automated (IVR) and computer assisted interviewing (CATI).

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

CT Developer Studio - IVR software for quickly implementing an IVR system into your business.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Custom IVR - Custom IVR development solution offers a notable reduction in overall cost of customer support without making compromise on the proficiency of customer relationship management.

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