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Genesys Cloud VS Verint Workforce Optimization

Compare Genesys Cloud VS Verint Workforce Optimization and see what are their differences

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Burndown is project management, automated. Our smart scheduling technology constantly manages your team's schedule - based on your priorities, progress, and capacity - so you don’t have to. featured
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Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Verint Workforce Optimization logo Verint Workforce Optimization

Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03
  • Verint Workforce Optimization Landing page
    Landing page //
    2023-07-03

Genesys Cloud videos

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Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Verint Workforce Optimization videos

No Verint Workforce Optimization videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Genesys Cloud and Verint Workforce Optimization)

Genesys Cloud

Verint Workforce Optimization

Communication
95 95%
Communication
5% 5
Customer Support
86 86%
Customer Support
14% 14
Employee Scheduling
0 0%
Employee Scheduling
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0

User comments

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What are some alternatives?

When comparing Genesys Cloud and Verint Workforce Optimization, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

NICE inContact CXone - CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Tymeshift - Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Surfboard - Simpler, smarter and fairer scheduling software for customer support teams at scale

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