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Genesys Cloud VS Tymeshift

Compare Genesys Cloud VS Tymeshift and see what are their differences

Insightful.io
#1 Employee monitoring software that gives you unparalleled data about your team’s work habits. Take a deep dive into individual or organisational productivity metrics through real-time or historical data. featured
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Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Tymeshift logo Tymeshift

Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03
  • Tymeshift Landing page
    Landing page //
    2023-10-14

Workforce management made easy.

Automate time-consuming chores. Collect better insights. Make great reports. And be sure that you always have the right people on the right channels, at the right time.

So power up your business with a full-stack WFM solution. Made exclusively for support teams using Zendesk.

Genesys Cloud

Website
genesys.com
Pricing URL
-
$ Details
-
Platforms
-
Edit details

Tymeshift

Website
tymeshift.com
Pricing URL
Official Tymeshift Pricing
$ Details
paid Free Trial $15.0 / Monthly (Professional version (user/month))
Platforms
Web
Edit details

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Tymeshift videos

+ Add

Tymeshift walkthrough - Get the full picture!

More videos:

Category Popularity

0-100% (relative to Genesys Cloud and Tymeshift)

Genesys Cloud

Tymeshift

Communication
97 97%
Communication
3% 3
Employee Scheduling
0 0%
Employee Scheduling
100% 100
Customer Support
86 86%
Customer Support
14% 14
Enterprise Communication
100 100%
Enterprise Communication
0% 0

User comments

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What are some alternatives?

When comparing Genesys Cloud and Tymeshift, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Assembled.com - A modern workforce management platform built to scale great customer support. We help teams forecast support demand, manage team schedules, and uncover insights to improve their support operations.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Surfboard - Simpler, smarter and fairer scheduling software for customer support teams at scale

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Calabrio ONE - Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

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