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Genesys Cloud VS Mattersight Behavioral Analytics

Compare Genesys Cloud VS Mattersight Behavioral Analytics and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Mattersight Behavioral Analytics logo Mattersight Behavioral Analytics

Mattersight provides personality-based software applications.
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03
  • Mattersight Behavioral Analytics Landing page
    Landing page //
    2023-07-03

Genesys Cloud videos

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Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Mattersight Behavioral Analytics videos

No Mattersight Behavioral Analytics videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Genesys Cloud and Mattersight Behavioral Analytics)

Genesys Cloud

Mattersight Behavioral Analytics

Communication
96 96%
Communication
4% 4
Customer Support
92 92%
Customer Support
8% 8
Employee Scheduling
0 0%
Employee Scheduling
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0

User comments

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What are some alternatives?

When comparing Genesys Cloud and Mattersight Behavioral Analytics, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Calabrio ONE - Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Verint Workforce Optimization - Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Tymeshift - Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

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