Front VS Intelswift
Compare Front VS Intelswift and see what are their differences
Anything blends AI and human support to detect, delegate, and complete your tasks before they even reach your to-do list.
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Front
Freshdesk
Zendesk
HelpScout
LiveAgent
Salesforce Service Cloud
Zoho Desk
GrooveHQ
Intelswift
Intercom
Zendesk
Freshworks
HelpCrunch
HelpScout
Freshdesk
Drift
Managing customer interactions across multiple channels is overwhelming, especially when response times lag and personalization falls short. Intelswift simplifies this complexity by combining AI automation with a seamless omnichannel experience, empowering businesses to transform customer service, sales, and marketing.
Intelswift is an AI-driven customer service automation platform that integrates channels and workflows into one solution, enabling faster responses, smarter automation, and superior customer experiences.
Features:
AI-Powered Omnichannel Communication.
Swift AI Copilot — a personal AI assistant in every team member’s workspace.
Workflow Automation.
Proactive sales and customer support AI agents.
Helpdesk: Live chat, ticketing, and omnichannel communication — all in one workspace.
AI Knowledge Base and Help Center.
AI Agents Marketplace with ready-made niche agents and the ability to build your own — no coding required.
Leverage AI-driven insights to optimize your customer engagement strategy. Track key metrics like first-contact resolution (FCR), CSAT, and SLA adherence in customizable dashboards.
Curious to try? Start with a free 21-day trial of the Business Plan, unlocking full access to all Intelswift features.
Front IntelswiftIntelswift's answer:
Intelswift was born out of necessity. When launching tech education programs across multiple countries, we struggled with slow response times, language barriers, and the high cost of scaling human support. Even with sales scripts and training, our team couldn’t keep up with the volume or deliver the technical accuracy our audience expected. So, we built our own AI-driven solution to automate customer support. What started as an internal tool quickly evolved into a product helping startups and service teams scale smarter — without hiring more people.
Intelswift's answer:
Intelswift brings enterprise-grade features — like AI agents, smart routing, live chat, and analytics — at a fraction of the usual cost. We offer free custom integrations for high-volume clients and move faster than traditional enterprise vendors. While big corporations are slowed down by processes, we provide the flexibility and speed to tailor solutions in days, not months.
Based on our record, Front seems to be more popular. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I considered trying to use one of the integration user licenses ($10 a month) or maybe something else? These emails are coming from the "Front" email service (front.com). Source: almost 2 years ago
Google image search say it's this: https://front.com/. Source: over 2 years ago
I also googled "Shift alternatives" and found front.com which has a web application. Source: over 2 years ago
I agree with others in this thread that app-based is probably the way to go - especially if you're just building for one person. Just be sure she enables push notifications with the same settings as SMS. Others have mentioned Frontline (FYI: this product is end-of-sale), Crisp, and SpokePhone. I would also add Front as a potential app to check out as they have similar functionality. Source: over 2 years ago
For the inbox with messages, email, sms and web chat, I think Front may be what you're looking for. Source: over 2 years ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
HelpScout - Help Scout is a simple, straightforward way to provide excellent support
Freshworks - Delight your customers, from wherever you are
LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!