Front
Freshdesk
Zendesk
HelpScout
LiveAgent
Salesforce Service Cloud
Zoho Desk
GrooveHQ
Actioner
Zapier
PullNotifier
Workbot for Slack
Halp
Axolo for GitLab
Provision.ai
Make.com
Actioner is a no-code workflow automation platform. It allows you to connect your tools with each other and build human-in-the-loop automation.
Actioner works perfectly with Slack. It has an app directory (https://actioner.com/app-directory) full of Slack bots - these are built by the Actioner team using the platform. They are ready-to-use apps and just require you to connect Slack and the other tool you want to use in Slack.
With seamless integration, you can complete any task in your tool (HubSpot, Zendesk, Jira, PagerDuty, GitHub, Bitbucket, and more.) without leaving Slack. You can access a wide variety of use cases in our library (https://actioner.com/use-cases). You can explore use cases such as sales automation, incident management, ticket management, DevOps automation, pipeline and pull request management, and lots more.
Actioner allows you to turn Slack into a digital HQ with its extended capabilities to integrate any tool with open API with Slack and customize your Slack apps and workflows.
Front ActionerActioner's answer:
Actioner is a platform that allows users to build and automate workflows using AI from Slack. It also has an app directory full of pre-built workflows and apps tailored specifically for Slack.
Actioner's answer:
Actioner does not have a direct competitor. But why the answer to "why use Actioner?" is; is to establish an AI-first company culture, turn Slack into a digital HQ through running any business operations without leaving Slack.
Actioner's answer:
Our primary audience is AI enthusiasts, early adapters, tech geeks and of course Slack users.
Actioner's answer:
Actioner was found in 2021 by a group of Ex-Atlassian employees--A team who has founded and developed the leading incident management tool, OpsGenie.
Actioner's answer:
Actioner is used by various types of companies and industries, but for privacy concerns for now we prefer to not use any brand names.
Actioner's answer:
For storage: AWS DynamoDB, AWS S3, ElasticSearch For computing: AWS ECS Fargate + AWS Lambda For network: AWS Route 53, AWS Cloudfront, AWS API Gateway, AWS ELB For messaging: AWS SQS, AWS SNS, AWS Kinesis
I liked how Actioner abstracts the use cases with dedicated apps while it also provides the ability to customize the entire behavior with platform capabilities.
Have been using Actioner for our internal ticketing; and it's working great! Their support team is also top notch! Price is fair, too, very advantageous especially when you use multiple apps.
Based on our record, Front seems to be more popular. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I considered trying to use one of the integration user licenses ($10 a month) or maybe something else? These emails are coming from the "Front" email service (front.com). Source: over 2 years ago
Google image search say it's this: https://front.com/. Source: about 3 years ago
I also googled "Shift alternatives" and found front.com which has a web application. Source: about 3 years ago
I agree with others in this thread that app-based is probably the way to go - especially if you're just building for one person. Just be sure she enables push notifications with the same settings as SMS. Others have mentioned Frontline (FYI: this product is end-of-sale), Crisp, and SpokePhone. I would also add Front as a potential app to check out as they have similar functionality. Source: over 3 years ago
For the inbox with messages, email, sms and web chat, I think Front may be what you're looking for. Source: over 3 years ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Zapier - Connect the apps you use everyday to automate your work and be more productive. 1000+ apps and easy integrations - get started in minutes.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
PullNotifier - PullNotifier - a Github and Slack integration app. The most efficient Pull Request notifications on Slack -> PullNotifier allows you to see your team's latest pull request status without getting spammed with notifications.
HelpScout - Help Scout is a simple, straightforward way to provide excellent support
Workbot for Slack - Work your apps from Slack
