Software Alternatives & Reviews

Freshdesk Omnichannel Support VS Desk360

Compare Freshdesk Omnichannel Support VS Desk360 and see what are their differences

Freshdesk Omnichannel Support logo Freshdesk Omnichannel Support

The ultimate omnichannel helpdesk for your customer support

Desk360 logo Desk360

Desk360 is an omnichannel customer support tool that enables to manage all customer requests on one page. It can be integrated into 12 different channels and offers detailed reports on both products and users.
  • Freshdesk Omnichannel Support Landing page
    Landing page //
    2023-08-02
  • Desk360 Landing page
    Landing page //
    2022-07-12

Desk360 solutions let you create an inbox for your mobile apps or websites, integrate into several channels such as social media sites, WhatsApp etc. with no need for any other software and manage customer communications on a single platform. Way more affordable and user-friendly compared to its alternatives, Desk360 has been built in such a way that it can always be improved according to your feedback.

Freshdesk Omnichannel Support features and specs

No features have been listed yet.

Desk360 features and specs

  • A complete support with 360-degree customer view: Yes
  • Ticket system: Yes
  • Team Collaboration: Yes
  • Reports on Agent Performance and Ticket Volume: Yes
  • Mobile SDK in 40 Languages: Yes

Freshdesk Omnichannel Support videos

No Freshdesk Omnichannel Support videos yet. You could help us improve this page by suggesting one.

+ Add video

Desk360 videos

Desk360 - Promotional Video

More videos:

  • Review - Desk360 - Omnichannel Customer Support Platform

Category Popularity

0-100% (relative to Freshdesk Omnichannel Support and Desk360)
CRM
48 48%
52% 52
Customer Support
26 26%
74% 74
Help Desk
36 36%
64% 64
Customer Service
32 32%
68% 68

User comments

Share your experience with using Freshdesk Omnichannel Support and Desk360. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk Omnichannel Support and Desk360

Freshdesk Omnichannel Support Reviews

We have no reviews of Freshdesk Omnichannel Support yet.
Be the first one to post

Desk360 Reviews

  1. Highly Recommended!

    I can manage all my customer feedback and reviews in one platform thanks to Desk360! I don’t need to check my support mail, App Store or any other feedback channels. The dashboard is very easy to use. I don’t get lost between complicated pages. I strongly recommend Desk360 to all mobile app developers.

    👍 Pros:    Easy to use|Easy integration|Cost effective
    👎 Cons:    Instagram
  2. Totally satisfied!

    Desk360 is a great solution to manage all your customer feedbacks/reviews in one place. Easy to use and price is quite reasonable (at least for now). I had a trial for 1 month and can recommend to everyone especially mobile app developers.

    👍 Pros:    Easy to use|Easy integration|Cost effective|Free trial
  3. Nice Platform!

    I'm a utility app owner, and there are 25K MAU's itself. We've been struggling to get over with the issues from our users that they reach us from many channels such as; Facebook, Twitter, e-mail, the app's contact us section, etc. Hence we have been spending too much time on related channels and this caused us got late to reply to the requests. Desk 360 has let us overwhelm all of the issues by providing an ability to manage those channels from a single platform. Also, the team helped us so much with upgrades which are tailored only for our needs. Long sentence short, if you're managing your brand, app. etc. by many channels, you gonna need to have Desk 360.

    🏁 Competitors: Zendesk, HelpDesk, Freshdesk, Helpshift
    👍 Pros:    Saves a ton of time|User-friendly|Easy integration|Affordable price
    👎 Cons:    Instagram

What are some alternatives?

When comparing Freshdesk Omnichannel Support and Desk360, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

HelpSite - HelpSite is a simple service to help your setup the perfect support centre or help site.

Drift - A messaging app that helps you grow your business.

Gist Platform - Live chat, bots & marketing automation -- free.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Labidesk - LabiDesk is all-in-one help desk software for Omni Channel Support: Shared Email Inbox, Ticketing System, HelpWidget, Knowledge Base, Live Chat. Assist, Engage and Sell to your customers!