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FreJun VS SanCCS Cloud

Compare FreJun VS SanCCS Cloud and see what are their differences

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VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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FreJun logo FreJun

FreJun is a call automation platform for outbound teams. FreJun meets your end to end communication needs and integrates with your workflow tools seamlessly.

SanCCS Cloud logo SanCCS Cloud

Optimize your call center with the best telecom software & hosted call center solutions for seamless operations & exceptional customer service. Call us today!
  • FreJun Landing page
    Landing page //
    2023-06-21

FreJun is a cloud telephony platform that automates your business calls. Users can make outbound business calls using a unique virtual number and receive inbound calls on the same number. The calls made through the virtual numbers can be recorded and integrated with any workflow tools such as CRM and ATS. Detailed call analytics and AI insights are generated to improve team performance. FreJun also provides a unique Automated calling feature (auto-dialer) where the user can automatically call a list of numbers. By using the FreJun along with your workflow tool, the entire contact system can be automated in 5-10 minutes.

  • SanCCS Cloud Login
    Login //
    2025-08-25
  • SanCCS Cloud Dashboard
    Dashboard //
    2025-08-25

SanCCS is a powerful, all-in-one Hosted Call Center Software designed to unify your customer communications and boost agent productivity. Built for the modern, flexible business, SanCCS brings all your customer conversations from voice calls and SMS to email, WhatsApp, and social media into a single, easy-to-use cloud platform.

Our solution is engineered to eliminate the cost and complexity of on-premise hardware, giving your team the freedom to work from anywhere. By providing a complete, 360-degree view of the customer journey, SanCCS empowers your agents to deliver faster, smarter, and more personalized service, which is key to building lasting customer relationships.

Key Features of SanCCS Hosted Call Center Software:

• Cloud-Based Flexibility: Operate your entire call center from the cloud. This means no expensive hardware, no IT maintenance headaches, and the ability for your agents to work securely from any location with an internet connection.

• True Omnichannel Support: Seamlessly manage interactions across voice, SMS, email, WhatsApp, Facebook, Twitter, and more. Customers can switch channels, and the conversation continues without losing context.

• Intelligent Call Management: Get everything you need to run a professional operation, including an Automatic Call Distributor (ACD), skill-based routing, an intelligent IVR system, and a powerful predictive dialer for outbound campaigns.

• Live Monitoring & Analytics: Make data-driven decisions with real-time dashboards to monitor agent performance, live call barging for on-the-spot coaching, and a complete suite of historical reports to track your most important KPIs.

• Seamless CRM Integration: SanCCS integrates flawlessly with all major CRMs, including Salesforce, Zoho, and more. This provides your agents with instant "screen pops" of customer data, so they are always prepared for every conversation.

FreJun features and specs

  • AI-Powered Transcription
    FreJun provides AI-driven transcription services that automatically convert speech into text, improving efficiency and accuracy in documentation.
  • Meeting Management
    The platform offers tools for scheduling, managing, and analyzing meetings, helping teams stay organized and informed.
  • Integration Capabilities
    FreJun integrates with popular calendar and communication tools, facilitating seamless workflows for users.
  • User-Friendly Interface
    The software features an intuitive UI that makes it easy for users to navigate and utilize various features without steep learning curves.
  • Customizable Settings
    Users can customize settings to suit their needs, allowing for a personalized experience that aligns with individual or organizational preferences.

Possible disadvantages of FreJun

  • Dependence on Internet
    FreJun requires a stable internet connection for optimal performance, which can be a limitation in areas with poor connectivity.
  • Potential Privacy Concerns
    As with any transcription service, there may be privacy concerns regarding the handling and storage of sensitive audio data.
  • Limited Offline Functionality
    The platform offers limited features when offline, which may hinder productivity for users needing access during travel or in offline environments.
  • Subscription Costs
    While it offers versatile tools, FreJun is a paid service, which may be a consideration for budget-conscious individuals or companies.
  • Language and Accent Limitations
    The efficiency of AI transcription may vary with different languages and accents, potentially leading to less accurate transcriptions for non-standard speech patterns.

SanCCS Cloud features and specs

  • Multiple Dialing Mode
    Get multiple dialing modes, including progressive, predictive, manual, and preview.
  • Real-Time Analytics & Reporting
    Various reports based on performance, attendance, call logs, and Analytical reporting.
  • Click-to-Call Integration
    Integration of the calling option with the click-to-call button on the website and internal CRM.
  • Third-Party CRM Integration
    Integration with more than 20 third-party CRMs including Zoho, Leadsquared, Sugar CRM, Zendesk, Freshdesk, Microsoft Dynamics 365, etc.
  • Quality Module
    Live Monitoring, Agent productivity dashboard, Dynamic disposition with color coding, case assignment tool, Agent score, and audit sampling.
  • Automated Call Distribution
    Allocation of calls based on the availability of agents, category of agent, the skill of the agent, and many other parameters.
  • Omni-Channel Integration
    Integration with WhatsApp, Viber, Social Media, E-mail, Facebook, SMS, and video calling.
  • Missed Call Auto Callback
    Automated call back if an agent missed the call.

FreJun videos

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SanCCS Cloud videos

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Hosted Call Center Solution | Online Based Call Center Software Solution | #callcentersoftware

Category Popularity

0-100% (relative to FreJun and SanCCS Cloud)

FreJun

SanCCS Cloud

VoIP And SIP
100 100%
VoIP And SIP
0% 0
Call Center Software
58 58%
Call Center Software
42% 42
Meeting Management
100 100%
Meeting Management
0% 0
Call Management
0 0%
Call Management
100% 100

Questions and Answers

As answered by people managing FreJun and SanCCS Cloud.

What makes your product unique?

SanCCS Cloud's answer:

SanCCS Cloud Hosted Call Center Solution is unique because it’s a fully cloud-based, cost-effective, and scalable platform that needs no hardware, supports voice, chat, email, social, and CRM integrations, and comes with smart call handling, live monitoring, detailed reports, IVR, and automation tools. It’s remote-friendly, easy to set up, and backed by 25+ years of expertise with 24/7 support, making it a reliable choice for modern businesses.

Why should a person choose your product over its competitors?

SanCCS Cloud's answer:

You should choose SanCCS Cloud Hosted Call Center Solution because it’s quick to deploy, affordable, and needs no hardware. It brings together calls, chat, email, social media, and CRM integration in one platform, with smart automation, live monitoring, and detailed reports to boost efficiency. Its scalability and remote-friendly access make it a practical choice for businesses of any size.

How would you describe your primary audience?

SanCCS Cloud's answer:

Our primary audience is businesses of all sizes from startups to large enterprises looking for a cost-effective, scalable, and easy-to-use call center solution to improve customer communication and agent productivity.

Who are some of the biggest customers of your product?

SanCCS Cloud's answer:

Some of the biggest customers of SanCCS Cloud Hosted Call Center Solution include MakeMyTrip, IndiaMART, Max Healthcare, Patanjali, Aakash Healthcare, and Biryani Blues.

User comments

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What are some alternatives?

When comparing FreJun and SanCCS Cloud, you can also consider the following products

Stratsys Meetings - Stratsys Meetings is a professional cloud-based utility tool designed to streamline your meeting experience within teams and organizations.

CallShaper - Cloud Based Automated Calling System. Features Blended Dialing, Predictive Dialing, Call Tracking. Get Cloud Based Predictive Dialer for Better Performance.

Parabol - Agile Meeting Co-Pilot

8x8 Cloud Contact Center - 8x8 Cloud Contact Center is a VoIP call center solution.

Lucid Meetings - Meeting Management Software for High Performing Teams

CallCentr8 - Manage customers with powerful call center solutions

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