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Fluent Support VS Trengo

Compare Fluent Support VS Trengo and see what are their differences

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SysAid is an AI-first Help Desk & ITSM platform powered by Agentic AI featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Fluent Support logo Fluent Support

Fluent Support is a complete support ticketing solution for WordPress website. It is a complete helpdesk solution for fast and efficient support system.

Trengo logo Trengo

One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.
  • Fluent Support Landing page
    Landing page //
    2023-09-12

With Fluent Support, you can get complete support solutions, including a shared inbox and internal notes for team collaboration, detailed reports with charts, analytics, advanced search, powerful sorting and filtering. Quickly reply to tickets with our fast-loading dashboard. Take advantage of all the integrations and professional features for a cheap price!

  • Trengo Landing page
    Landing page //
    2023-09-28

Fluent Support

Website
fluentsupport.com
Pricing URL
Official Fluent Support Pricing
$ Details
freemium $129.0 / Annually (1 Domain License, 1 year plugin update, 1 year priority support)
Platforms
Wordpress
Release Date
2021 November
Edit details

Trengo

Website
trengo.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Fluent Support features and specs

  • Automatic Agent Assignment
  • Saved Replies
  • Collision Detection
  • Tagging
  • Admin Dashboard
  • Response Delay Tracking
  • Bulk Actions
  • Custom Management
  • File sharing
  • Custom email notifications
  • Team performance
  • Individual reports
  • Agent Management
  • Custom priorities
  • Agent Dashboard
  • Internal Notes
  • Mobile Responsive
  • Short Codes
  • Unlimited Users
  • Unlimited Tickets
  • Integrations
    20+
  • Premium Support

Trengo features and specs

  • Unified Inbox
    Trengo offers a unified inbox that consolidates messages from multiple channels such as email, social media, live chat, and WhatsApp. This allows businesses to manage customer interactions more efficiently and ensures no message is missed.
  • Automation Features
    The platform includes automation features like chatbots and workflow automation, which can streamline repetitive tasks and improve response times to customer inquiries.
  • Multi-platform Integration
    Trengo integrates with various platforms and tools, providing a seamless experience for businesses that use multiple software solutions. This enhances productivity by allowing data to flow smoothly between systems.
  • User-friendly Interface
    The software is designed with a clean, intuitive interface that makes it easy for users to navigate and manage different communications without a steep learning curve.
  • Scalability
    Trengo can grow with your business, offering scalable solutions that can adapt to increasing volumes of customer interactions as your business expands.

Possible disadvantages of Trengo

  • Cost
    Trengo can be relatively expensive, especially for small businesses or startups operating on tight budgets. The cost can become a concern as you add more users or features.
  • Limited Customization
    While Trengo offers a variety of useful features, the level of customization available is somewhat limited. This can be a drawback for businesses with unique requirements that need more tailored solutions.
  • Learning Curve for Advanced Features
    Although the basic interface is user-friendly, some of the advanced features and integrations may require a bit of a learning curve for new users. This can initially slow down productivity.
  • Mobile App Limitations
    The mobile app, while useful, has fewer features and can be less stable than the web version. This may hinder those who need to manage communications on the go.
  • Integration Limitations with Some Tools
    While Trengo integrates with many tools, it may not support all the specific software solutions a business uses. This could mean extra effort is needed for workarounds or alternate solutions.

Analysis of Trengo

Overall verdict

  • Overall, Trengo receives positive feedback for its versatility and ease of use. It is seen as a reliable solution for businesses seeking to centralize their communication channels and enhance customer experience. However, as with any software, individual preferences and specific business needs may affect user satisfaction.

Why this product is good

  • Trengo is generally well-regarded for its user-friendly interface and comprehensive set of communication tools. It offers a unified inbox for managing customer communications across multiple channels, including email, social media, live chat, and WhatsApp. This makes it an attractive option for businesses looking to streamline their customer service operations. Additionally, the platform provides automation features, team collaboration tools, and analytics, helping companies to improve efficiency and customer satisfaction.

Recommended for

  • Small to medium-sized businesses looking to consolidate multiple communication channels into a unified platform
  • Customer service teams aiming to improve response times and team collaboration
  • Businesses that need strong integration capabilities with existing tools and platforms

Fluent Support videos

+ Add

What's inside Fluent Support 1.5.5 | The Ultimate Support Ticket Management Plugin for WordPress

More videos:

  • Tutorial - Why Connect CRM to your Support Ticketing system | Fluent CRM & Fluent Support
  • Tutorial - Create Custom Tags Using Automation for Easy Ticket Filtering | Fluent Support
  • Review - A Help Desk For WordPress… In WordPress (Fluent Support Review)
  • Review - Fluent Support 1.7.4: The Best Helpdesk Plugin Gets Even Better!
  • Review - Fluent Support Review

Trengo videos

+ Add

Getting started with Trengo; the basics

Category Popularity

0-100% (relative to Fluent Support and Trengo)

Fluent Support

Trengo

Customer Support
15 15%
Customer Support
85% 85
AI
100 100%
AI
0% 0
Help Desk
0 0%
Help Desk
100% 100
WordPress Plugins
100 100%
WordPress Plugins
0% 0

User comments

Share your experience with using Fluent Support and Trengo. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Fluent Support seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Fluent Support mentions (1)

  • "Fluent Support" team won the "Best Marketing Team - 2022" award! 🥳
    So proud of the team we built - 🦾We saw lots of ups & down in year one for sure. But the team managed to scale http://fluentsupport.com traffic from 2k to 7k+ in one year! 🔥. Source: over 2 years ago

Trengo mentions (0)

We have not tracked any mentions of Trengo yet. Tracking of Trengo recommendations started around Mar 2021.

What are some alternatives?

When comparing Fluent Support and Trengo, you can also consider the following products

Awesome Support - Awesome Support is the most versatile and feature-rich help-desk plugin for WordPress.

WATI - No-code chatbot builder for WhatsApp Business

Hive Support - Chatbot, customer support, AI training, WordPress plugin, live chat

Kanal - Transform your WhatsApp into sales machine. Use Kanal to turn leads into customers, collaborate and unlock the superpowers of WhatsApp.

Sparkly - Helps build social connections between coworkers on Slack.

Rasayel - The communication tool designed to help businesses sell, support & engage over WhatsApp.

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