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Five9 VS AgentClara

Compare Five9 VS AgentClara and see what are their differences

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Contents:
  1. ยป Base Details
  2. ยป Videos
  3. ยป Reviews
  4. ยป Alternatives

Five9 logo Five9

Five9 provides cloud-based call center software for sales, marketing and support.

AgentClara logo AgentClara

AgentClara is a UK AI receptionist that answers calls, books clients, and handles follow-ups 24/7 for service businesses and agencies. Free AI agents for website chat, SMS, social media and email included. Set up online with a free number in minutes
Visit Website
  • Five9 Landing page
    Landing page //
    2023-05-12
  • AgentClara Dashboard
    Dashboard //
    2026-08-20
  • AgentClara Analytics
    Analytics //
    2026-08-20
  • AgentClara Analytics 2
    Analytics 2 //
    2026-08-20
  • AgentClara Test your channels
    Test your channels //
    2026-08-20
  • AgentClara Test your agents responses over calls
    Test your agents responses over calls //
    2026-08-20

Five9 features and specs

  • Scalability
    Five9 provides a highly scalable cloud-based contact center solution that can grow with your business, accommodating small teams to large enterprises.
  • AI and Automation
    The platform leverages advanced AI and automation tools, such as predictive dialing and intelligent virtual agents, to streamline operations and improve efficiency.
  • Omni-Channel Capabilities
    Five9 enables seamless customer interactions across multiple channels including voice, email, chat, social media, and SMS, enhancing customer experience.
  • Integrations
    It offers robust integration capabilities with various CRM and business tools like Salesforce, Zendesk, and Microsoft Dynamics, facilitating a unified workflow.
  • User-Friendly Interface
    The platform features an intuitive and user-friendly interface, making it easy for agents and administrators to navigate and use effectively.

Possible disadvantages of Five9

  • Cost
    Five9 can be relatively expensive compared to some other contact center solutions, making it less viable for very small businesses or startups.
  • Complex Setup
    Initial setup and configuration can be complex and may require significant time and technical expertise, which could be a barrier for smaller organizations.
  • Learning Curve
    Despite its user-friendly interface, the comprehensive features and customization options can present a learning curve for new users and require additional training.
  • Dependency on Internet
    Being a cloud-based solution, Five9 is highly dependent on a stable internet connection. Any disruptions in internet service can significantly impact its performance.
  • Support Response Time
    Some users have reported slower response times from Five9 support, which can be problematic for resolving urgent issues quickly.

AgentClara features and specs

  • 24/7 call answering
    Clara answers every business call instantly, day or night, in your business name โ€” no voicemail, no queue, no out-of-hours surcharge.
  • Live calendar booking
    Books appointments directly into your real diary during the call, then sends confirmations and reminders by SMS or email to cut no-shows.
  • Multi-channel AI agents
    Free AI agents for website chat, SMS, social media inbox and email included alongside calls โ€” one assistant across every enquiry channel.
  • Automatic follow-ups
    Chases enquiries that didn't book, so leads don't go cold while you're working. 5.
  • Self-serve setup
    Get a free number and go live in minutes online โ€” no sales call, no quote, no setup fee. Every account starts with ยฃ100 of free credit. 6.
  • UK-built and GDPR-native
    UK numbers, UK phrasing and accents, pricing in pounds, and UK GDPR compliance built in from the ground up.
  • Agency white-label
    Agencies and resellers manage every client business under one account with recurring revenue share โ€” no engineering required.

Analysis of Five9

Overall verdict

  • Overall, Five9 is considered a strong solution for businesses looking for efficient and scalable contact center software, benefiting from its wide range of features and ability to tailor solutions to specific business needs.

Why this product is good

  • Five9 is a cloud-based contact center solution that offers various customer service features like automated workflows, real-time analytics, and robust integration options with CRM platforms, making it a versatile choice for businesses seeking to enhance their customer support operations.

Recommended for

    Five9 is recommended for medium to large enterprises that require a reliable and flexible contact center platform with sophisticated call routing, extensive CRM integrations, and strong support features to manage high volumes of customer interactions effectively.

Five9 videos

+ Add

Five9 CEO: Call Centers in the Cloud | Mad Money | CNBC

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AgentClara videos

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Category Popularity

0-100% (relative to Five9 and AgentClara)

Five9

AgentClara

Communication
100 100%
Communication
0% 0
SaaS
0 0%
SaaS
100% 100
Call Center Software
100 100%
Call Center Software
0% 0
AI
0 0%
AI
100% 100

Questions & Answers

As answered by people managing Five9 and AgentClara.

Which are the primary technologies used for building your product?

AgentClara's answer:

A React and TypeScript web application on a Postgres backend, with real-time voice handled over a persistent WebSocket bridge for low-latency conversation. Large language models power the conversational layer, with dedicated speech and telephony infrastructure for calls, plus integrations for calendars, messaging channels and payments.

What makes your product unique?

AgentClara's answer:

Most AI receptionists answer the phone. Clara staffs the whole front desk: she answers every call 24/7, books clients straight into your live diary, chases enquiries that didn't book, and covers your website chat, SMS, social media inbox and email โ€” with those extra channels included free, not sold as add-ons. She's UK-built, GDPR-native, priced in pounds, and you set her up yourself online in minutes with a free number and ยฃ100 of credit โ€” no sales call, no quote.

Why should a person choose your product over its competitors?

AgentClara's answer:

Three reasons. First, channels: rivals are phone-first, so DMs and web chat go unanswered โ€” Clara covers every channel in one place. Second, booking: many entry plans only take messages or send a booking link; Clara books the appointment during the call and sends the confirmation. Third, no sales process: the big UK incumbents quote you after a consultation, while Clara is self-serve with ยฃ100 of free credit so you can test her on your real calls before paying anything.

How would you describe the primary audience of your product?

AgentClara's answer:

UK service businesses that lose money to missed calls โ€” gyms, salons, aesthetics clinics, dental practices, estate agents and law firms โ€” where one missed enquiry is a lost booking worth hundreds. The second audience is agencies and resellers who want to offer AI receptionists to their own client book without building the technology themselves.

What's the story behind your product?

AgentClara's answer:

AgentClara was built by a Glasgow gym owner who kept losing members to unanswered calls. The phone rang mid-class, the Instagram DM arrived at 10pm, and the customer joined the gym down the road โ€” not because the service was worse, but because nobody answered. Clara was built to be the employee that always answers, and now does the same job for service businesses across the UK.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Five9 and AgentClara

Five9 Reviews

Teliqon vs Five9: Contact Center Tools with Flexible Cloud Communication
Five9 supports omnichannel customer engagement across voice, SMS, chat, email, social messaging and AI-powered customer interaction channels. Advanced omnichannel orchestration is a core part of the Five9 customer experience platform.
Source: teliqon.io
The 19 Best Call Center Software (& Features You Need) in 2022
Five9 combines everything your business needs to launch a complete customer service and sales call center. Focused on enterprise businesses, Five9 includes workforce management tools, predictive dialing, and CTI screen pops to help agents provide better service and not miss a chance to upsell.
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended, and omnichannel contact centers worldwide.
Source: aircall.io
Call Centre Software in 2022 โ€“ Top Solutions for Customer Service & Agent Performance
Recognised by Gartner as a Leader for Contact Centres, Five9 Virtual contact centre software includes solutions for in-house, work from home and outsourced agents to manage communications across phone, web, email, chatbox, SMS and social.
Source: www.dayonetech.com
10 Best Call Center Software (December 2022)
Five9โ€™s call center platform offers four different plans with an increasingly robust feature set, but all of them offer both inbound and outbound calls, call recording and 24/7 support. Plus, the intuitive dashboard is kind of like a slim CRM for your support team to access calls, emails and notes for each client. The higher tiers offer omnichannel support for email and...
Source: www.forbes.com

AgentClara Reviews

We have no reviews of AgentClara yet.
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Social recommendations and mentions

Based on our record, Five9 seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Five9 mentions (1)

  • Specific DNS Issues
    Hi, suddenly while at work today, I lost connection to the website (Five9 - Cloud Call Center Software). I could not reconnect and have yet been able to. I noticed that this was the only site I could not access (not directly Five9.com, but we use a specific login -- (https://us9.five9.com/login/)The only error messages I am getting are ERR_CONNECTION_TIMED_OUT and DNS_PROBE_FINISHED_NXDOMAIN. Source: over 4 years ago

AgentClara mentions (0)

We have not tracked any mentions of AgentClara yet. Tracking of AgentClara recommendations started around Aug 2026.

What are some alternatives?

When comparing Five9 and AgentClara, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Vapi - Voice AI Infrastructure for the Internet

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Retell AI - API that enables developers to build human-like voice agents

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

MoneyPenny - Track time and expenses, issue professional invoices and manage projects in one place. MoneyPenny is the best solution for your business.

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