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Five9 VS 3CLogic

Compare Five9 VS 3CLogic and see what are their differences

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Five9 logo Five9

Five9 provides cloud-based call center software for sales, marketing and support.

3CLogic logo 3CLogic

inContact Contact Center Software
  • Five9 Landing page
    Landing page //
    2023-05-12
  • 3CLogic Landing page
    Landing page //
    2023-01-09

  hub.amSoftware by 3CLogic

Five9 features and specs

  • Scalability
    Five9 provides a highly scalable cloud-based contact center solution that can grow with your business, accommodating small teams to large enterprises.
  • AI and Automation
    The platform leverages advanced AI and automation tools, such as predictive dialing and intelligent virtual agents, to streamline operations and improve efficiency.
  • Omni-Channel Capabilities
    Five9 enables seamless customer interactions across multiple channels including voice, email, chat, social media, and SMS, enhancing customer experience.
  • Integrations
    It offers robust integration capabilities with various CRM and business tools like Salesforce, Zendesk, and Microsoft Dynamics, facilitating a unified workflow.
  • User-Friendly Interface
    The platform features an intuitive and user-friendly interface, making it easy for agents and administrators to navigate and use effectively.

Possible disadvantages of Five9

  • Cost
    Five9 can be relatively expensive compared to some other contact center solutions, making it less viable for very small businesses or startups.
  • Complex Setup
    Initial setup and configuration can be complex and may require significant time and technical expertise, which could be a barrier for smaller organizations.
  • Learning Curve
    Despite its user-friendly interface, the comprehensive features and customization options can present a learning curve for new users and require additional training.
  • Dependency on Internet
    Being a cloud-based solution, Five9 is highly dependent on a stable internet connection. Any disruptions in internet service can significantly impact its performance.
  • Support Response Time
    Some users have reported slower response times from Five9 support, which can be problematic for resolving urgent issues quickly.

3CLogic features and specs

  • Omnichannel Support
    3CLogic offers a unified platform for voice, chat, SMS, and email, allowing businesses to streamline their customer interactions across multiple channels.
  • Seamless Integration
    The platform integrates smoothly with popular CRM systems like ServiceNow, Salesforce, and Microsoft Dynamics, enhancing the capabilities of existing systems.
  • Advanced Analytics
    Users can leverage powerful analytics and reporting tools to gain insights into customer interactions and agent performance, driving better decision-making.
  • Scalability
    3CLogic is designed to scale easily, making it suitable for businesses of all sizes, from small enterprises to large corporations.
  • Cloud-Based
    Being a cloud-based platform, 3CLogic offers higher flexibility in deployment and can be accessed from anywhere, which is beneficial for remote work scenarios.

Possible disadvantages of 3CLogic

  • Cost
    For smaller businesses or startups, the cost of implementing and maintaining 3CLogic might be prohibitive.
  • Complexity
    The plethora of features and advanced capabilities can result in a steep learning curve, requiring significant time and training to fully utilize.
  • Dependence on Internet
    As a cloud-based solution, the performance of 3CLogic is heavily dependent on the quality and reliability of the internet connection.
  • Customer Support Limitations
    Some users have reported that the customer support can be slow or less helpful at times, which can be an issue during critical situations.
  • Customization Costs
    While the platform offers extensive customization options, the cost and effort involved in customizing the solution to fit specific business needs can be significant.

Analysis of Five9

Overall verdict

  • Overall, Five9 is considered a strong solution for businesses looking for efficient and scalable contact center software, benefiting from its wide range of features and ability to tailor solutions to specific business needs.

Why this product is good

  • Five9 is a cloud-based contact center solution that offers various customer service features like automated workflows, real-time analytics, and robust integration options with CRM platforms, making it a versatile choice for businesses seeking to enhance their customer support operations.

Recommended for

    Five9 is recommended for medium to large enterprises that require a reliable and flexible contact center platform with sophisticated call routing, extensive CRM integrations, and strong support features to manage high volumes of customer interactions effectively.

Analysis of 3CLogic

Overall verdict

  • Good

Why this product is good

  • 3CLogic is a cloud-based contact center solution known for integrating seamlessly with platforms like ServiceNow, Salesforce, and Microsoft Dynamics. It offers features such as intelligent IVR, analytics, and call routing which enhance customer service operations. The platform is praised for its scalability, flexibility, and ability to integrate communication channels, making it a solid choice for businesses seeking to improve customer interaction and service efficiency.

Recommended for

  • Businesses that rely on cloud-based solutions for customer service operations.
  • Organizations looking to integrate their CRM systems with a contact center solution.
  • Companies seeking to enhance their omnichannel communication capabilities.
  • Medium to large enterprises aiming to scale their customer support functions efficiently.

Five9 videos

+ Add

Five9 CEO: Call Centers in the Cloud | Mad Money | CNBC

More videos:

3CLogic videos

+ Add

3CLogic Company Overview

More videos:

  • Review - 3CLogic and Microsoft Dynamics Integrations
  • Demo - 3CLogic Inbound and Blended Software Demo

Category Popularity

0-100% (relative to Five9 and 3CLogic)

Five9

3CLogic

Communication
95 95%
Communication
5% 5
Enterprise Communication
92 92%
Enterprise Communication
8% 8
Call Center Software
91 91%
Call Center Software
9% 9
VoIP
100 100%
VoIP
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Five9 and 3CLogic

Five9 Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Five9 combines everything your business needs to launch a complete customer service and sales call center. Focused on enterprise businesses, Five9 includes workforce management tools, predictive dialing, and CTI screen pops to help agents provide better service and not miss a chance to upsell.
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended, and omnichannel contact centers worldwide.
Source: aircall.io
Call Centre Software in 2022 – Top Solutions for Customer Service & Agent Performance
Recognised by Gartner as a Leader for Contact Centres, Five9 Virtual contact centre software includes solutions for in-house, work from home and outsourced agents to manage communications across phone, web, email, chatbox, SMS and social.
Source: www.dayonetech.com
10 Best Call Center Software (December 2022)
Five9’s call center platform offers four different plans with an increasingly robust feature set, but all of them offer both inbound and outbound calls, call recording and 24/7 support. Plus, the intuitive dashboard is kind of like a slim CRM for your support team to access calls, emails and notes for each client. The higher tiers offer omnichannel support for email and...
Source: www.forbes.com
Best Call Center Software: The Complete List (2020 Update)
Five9 Call Center Software helps agents become 300% more productive on the phone, so they can sale more and serve better. Five9 offers help with inbound, outbound, multichannel, collections, customer service, sales and marketing, outsourcing, and more.
Source: biz30.timedoctor.com

3CLogic Reviews

We have no reviews of 3CLogic yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Five9 seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Five9 mentions (1)

  • Specific DNS Issues
    Hi, suddenly while at work today, I lost connection to the website (Five9 - Cloud Call Center Software). I could not reconnect and have yet been able to. I noticed that this was the only site I could not access (not directly Five9.com, but we use a specific login -- (https://us9.five9.com/login/)The only error messages I am getting are ERR_CONNECTION_TIMED_OUT and DNS_PROBE_FINISHED_NXDOMAIN. Source: over 3 years ago

3CLogic mentions (0)

We have not tracked any mentions of 3CLogic yet. Tracking of 3CLogic recommendations started around Mar 2021.

What are some alternatives?

When comparing Five9 and 3CLogic, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

CallTrackingMetrics - Know who is calling and how they found you. Maximize the return on your advertising.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Genesys - Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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