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fieldd VS Zendesk

Compare fieldd VS Zendesk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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fieldd logo fieldd

Make it easier for customers to book your services online | Scheduling, POS, APP | Complete more jobs and grow your business with an online booking system.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • fieldd Landing page
    Landing page //
    2022-03-26

Make it easier for customers to book your services online. Complete more jobs and grow your business with an online booking system. If you have 1 client or 100,000 clients, 1 staff member or 10,000, fieldd was designed and built to grow with you. This means you can focus on your business. Gain peace of mind knowing fieldd is working in the background.

Grow your mobile service business and build it to scale. Ensure you always have the tools to deliver your service appointments to the highest standard with fieldd.

  • Zendesk Landing page
    Landing page //
    2022-03-08

fieldd

Website
fieldd.co
Pricing URL
Official fieldd Pricing
$ Details
paid Free Trial $49.0 / Monthly (No Setup Fees)
Platforms
Android iOS Windows Browser Web Google Chrome Firefox Safari iPhone Cloud Windows Phone
Release Date
2019 February
Edit details

Zendesk

Website
zendesk.com
Pricing URL
Official Zendesk Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

fieldd features and specs

  • Easy to Set-up and use: less than 5 min setup
  • Clean UI: Minimalistic design, focused on providing maximum value to the user without distracting features
  • Analytics and Reporting: Data collection system
  • Mobile prioritized UI: Responsive design optimized for mobile devices
  • Mobile Apps: Apps for iphone and android
  • Payments: Take mobile payments in the field via Cash, Card, Invoice or Gift Vouchers
  • Dispatch Board: Easy to use dispatch boards
  • CRM: YES
  • Automation: Powerful automation
  • Scheduling: Automated or Manual Scheduling
  • AI: Quality Control images
  • GPS Employee Tracking: Yes
  • Communication & Notifications: Staff, Clients & Admin Chat
  • Geofencing: Customisable Zone Mapping
  • Calendar sync: Staff Calendar Management
  • Lead Capture: Lead and Prospecting
  • SMS integration: Email & SMS Marketing
  • Payroll Management: Contractor Payroll
  • Live Tracking: Live Tracking & Updates
  • Custom Branding: Yes
  • Customizable: 5 Minute Customizable Platform

Zendesk features and specs

No features have been listed yet.

fieldd videos

+ Add

fieldd. The Facts.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to fieldd and Zendesk)

fieldd

Zendesk

Field Service Management
100 100%
Field Service Management
0% 0
Customer Support
0 0%
Customer Support
100% 100
Field Management Software
100 100%
Field Management Software
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using fieldd and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare fieldd and Zendesk

fieldd Reviews

  1. Fieldd is great!!

    We tried lots of scheduling software before we found fieldd. Our staff struggled to arrive on time, and the booking windows other software offered, were inconvenient to our customers. Fieldd launched us to the next level.

    🏁 Competitors: Acuity Scheduling, HouseCall Pro
    👍 Pros:    Appointment scheduling|Easy to use and easy booking|Booking|In-app calendar|Crm|Best customer service
  2. Fieldd transformed our business!

    Fieldd has totally transformed our business from a ‘mom and pop’ operation into the most popular mobile detailer in TN. Fieldd makes booking online so easy for our customers that we literally don’t have to answer the phone anymore.

    🏁 Competitors: HouseCall Pro, Workiz, Jobber, ServiceTitan, Acuity Scheduling, Thryv
    👍 Pros:    Easy to use|Crm|Smart scheduling|Dispatch|Mobile app|Booking page
    👎 Cons:    None so far!

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
Source: blog.hubspot.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
Source: bstrategyhub.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than fieldd. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

fieldd mentions (1)

  • Best way to run a booking site for a local service
    I run a mobile detailing business in my city and I've been using a newer CRM for mobile services called Fieldd. Through this, customers can create an account, give me their details, book a service, enter their address, and pay online. Works great for my needs and is way cheaper than others I've seen. Alternatively, you could use something like Squarespace for local businesses which will allow customers to book and... Source: almost 3 years ago

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
View more

What are some alternatives?

When comparing fieldd and Zendesk, you can also consider the following products

Fieldax - Field Service Management - Best Field Service Software for Small and Medium Field Service Businesses

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

OctopusPro - Field service management software

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ServiceM8 - ServiceM8 (Service Mate) is cloud software that allows you to manage any service business. Manage jobs, produce mobile quotes and invoices on the go. Get Control.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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