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FieldAware Field Service Automation VS mHelpDesk

Compare FieldAware Field Service Automation VS mHelpDesk and see what are their differences

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FieldAware Field Service Automation logo FieldAware Field Service Automation

FieldAware Field Service Automation is a comprehensive solution created to make workers, agents and representatives in the field more efficient in performing their tasks.

mHelpDesk logo mHelpDesk

mHelpDesk is a mobile field service management software.
  • FieldAware Field Service Automation Landing page
    Landing page //
    2023-01-26
  • mHelpDesk Landing page
    Landing page //
    2021-11-02

FieldAware Field Service Automation features and specs

No features have been listed yet.

mHelpDesk features and specs

  • All-in-One Solution
    mHelpDesk offers a comprehensive set of tools for both field service management and back-office operations, combining scheduling, billing, and customer management in a single platform.
  • Mobile Accessibility
    The platform offers robust mobile capabilities that allow technicians to access job details, update statuses, and manage tasks on-the-go, enhancing field productivity.
  • Customizable Workflows
    Users can tailor workflows to fit their specific business processes, helping to automate and streamline operations uniquely suited to their needs.
  • QuickBooks Integration
    Seamless integration with QuickBooks allows for efficient management of financials, reducing the duplicate effort of entering financial data into multiple systems.
  • Customer Portal
    mHelpDesk offers a customer portal feature, giving clients the ability to view job statuses, update their information, and pay invoices online, which improves customer satisfaction.

Possible disadvantages of mHelpDesk

  • Price
    Compared to other field service management solutions, mHelpDesk can be relatively expensive, which might be a barrier for smaller businesses or startups.
  • Learning Curve
    The extensive features and customizable options can result in a steep learning curve, requiring dedicated time for training and onboarding.
  • Limited Integrations
    Aside from QuickBooks, the platform has limited integrations with other third-party applications, potentially restricting its usability for some businesses.
  • Occasional Bugs
    Users have reported occasional bugs and glitches within the system, which can disrupt operations and require customer support intervention.
  • Customer Support
    While customer support is available, some users have reported slow response times and mixed experiences when seeking help for issues.

Analysis of mHelpDesk

Overall verdict

  • Overall, mHelpDesk is a good option for businesses in the field service industry seeking an all-in-one solution that’s easy to implement and use. It scores well in user satisfaction and aligns with industry best practices for job management.

Why this product is good

  • mHelpDesk is considered a solid choice for managing field service operations due to its comprehensive features including scheduling, invoicing, customer management, and real-time communication tools. Its user-friendly interface and integration capabilities with platforms like QuickBooks make it a valuable asset for small to medium-sized businesses looking to streamline their operations. Additionally, it offers mobile access, which is essential for field service teams.

Recommended for

    mHelpDesk is recommended for small to medium-sized businesses, particularly in the home service sectors like plumbing, HVAC, electrical, and lawn care. It suits companies looking for a robust, scalable solution to improve efficiency and customer satisfaction.

FieldAware Field Service Automation videos

No FieldAware Field Service Automation videos yet. You could help us improve this page by suggesting one.

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mHelpDesk videos

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mHelpDesk 2.0 Review

More videos:

  • Review - mHelpDesk 15-minute Full Walkthrough
  • Review - mHelpDesk Review - customer management software review

Category Popularity

0-100% (relative to FieldAware Field Service Automation and mHelpDesk)

FieldAware Field Service Automation

mHelpDesk

Field Service Management
3 3%
Field Service Management
97% 97
Work Management
6 6%
Work Management
94% 94
Sales Force Automation
2 2%
Sales Force Automation
98% 98
Sales Automation
0 0%
Sales Automation
100% 100

User comments

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What are some alternatives?

When comparing FieldAware Field Service Automation and mHelpDesk, you can also consider the following products

FieldCircle - FieldCircle, Field Service Management Software, is into helping enterprises and small businesses transform their field service operations and deliver efficiency, improved business performance

DeltaSalesApp - Field Sales Force Automation & Field Force Tracking Software

ServSuite - ServSuite Mobile allows users to go paperless with work orders and proposals while managing and tracking usage in the field for customer service.

ReachOut - ReachOut is a field service management suite to streamline field processes with customizable mobile-based forms and workflow.

Briostack - Automated online pest control software with customer portal

Smart Service - Smart Service's QuickBooks integration makes it the ultimate scheduling and dispatch software for HVAC, plumbing, pest control, and other service industries.

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