FeedbackRobot is a comprehensive agentic AI platform designed to serve as a 24/7 customer feedback agent that never sleeps. Built to bridge the gap between customer experience and long-term retention, the platform utilizes a modular "Skills" system that allows it to connect with virtually any ecosystem, from e-commerce stores like Shopify and enterprise CRMs to manual tracking systems and physical QR code triggers. This flexibility enables FeedbackRobot to pull in reviews from across the web and centralize reputation management within a single, unified dashboard. The platform functions as an active participant in your business growth by automating high-touch interactions. When positive feedback is received, the system automatically sends personalized thank-yous and creates branded social media graphics to showcase your best testimonials. For negative feedback, the AI acts instantly to help draft professional apologies and capture the critical information needed for a swift resolution. Designed with a multi-organization and multi-location architecture, FeedbackRobot provides deep reporting and sentiment analysis, giving businesses the insights they need to understand exactly what is happening across their entire brand footprint while ensuring every customer interaction is optimized for loyalty.

Seranova is an automated reputation management platform designed for local service businesses that depend on Google Reviews to acquire customers. It replaces manual follow-ups, inconsistent review requests, and reactive problem handling with a predictable, automated workflow.

The platform sends post-job feedback requests via SMS, analyzes customer responses using sentiment analysis, and routes the interaction based on the message's tone. Positive replies receive a Google Review link, neutral replies receive a simple clarifying question, and negative replies are escalated privately to the owner or manager before all of them are asked for a public review, giving the owners one more chance to correct whatever went wrong. This prevents minor issues from turning into public one-star reviews.

Seranova includes smart routing rules, draft responses for public reviews, and precise analytics that show patterns in feedback across technicians, locations, or service types. It is built specifically for industries like HVAC, plumbing, electrical, roofing, restaurants, salons, and clinics, where a high Google rating directly impacts bookings, revenue, and local search visibility.

The goal of Seranova is to help owners stay ahead of customer sentiment, improve service quality over time, and maintain a steady stream of authentic five-star reviews without manually chasing customers or micromanaging technicians.