Exei's answer

One Stop AI Shop – Exei does not merely respond through text or voice; it enables users to contextualize text, voice, encounters, documents, and an array of AI actions in the same user experience.

1. Actionable AI – Exei's agents not only respond; but they take action, retrieve data and fulfill full workflows toward reducing human workloads.

2. Enterprise grade pricing – Starting at only ₹12,000/month, Exei aligns with high-grade enterprise features with a fraction of a cost of big-name platforms.

3. In-Moment Insights – Engagement, lead tracking, spotting trends, and analytics in one place help teams to convert conversations into results.

4. Ready-to-Go – Fully integrated with WhatsApp, it allows users to reach out to existing customers instantly for client engagement.

In summary: Exei equips all levels of support teams with smart automation that is powerful, scalable, and cost-effective.

Exei's answer

Exei was born to an idea - that customer service should not be slow, repetitive, or expensive. As businesses became more digital, their support systems remained in the past - staff working overload, delayed responses and lost leads.

Seeing an opportunity, the founders set out to combine new advances in AI, voice technology, and automation - to make a platform that doesn't just respond to customers - it understands them, it acts on their needs, and it helps businesses grow.

Built with a focus on accessibility, performance, and ease of use, Exei was designed for companies that want enterprise-grade AI without enterprise complexity. Today, Exei helps businesses turn every conversation into a conversion — smartly, instantly, and affordably.

Exei's answer

Exei is different than software offerings that are solely focused on badge or ticket style agents that regurgitate facts, Exei offers customizable, intelligent AI voice and chat agents designed for customer service automation. Here’s what makes Exei different:

1. Multi-Modal AI Agents - text, voice, links and documents in a single flow.

2. Conversational like a Human - Natural and contextual conversation like real agents.

3. Built-in AI Actions - automate workflows, gather data or complete tasks.

4. Lead Intelligence - real-time lead database insights to maximize engagement.

5. Affordable Scaling - normalized cost for AI performance - as low as ₹12K/month with 2 agents and up to 10 million characters.

6. WhatsApp Integration - Chat over WhatsApp, to emerge with more conversation opportunities.

Exei isn’t just answering, it's acting, learning, and converting.

Exei's answer

Exei's key audience is businesses and customer-facing teams who are growth-oriented and desire to automate, and scale their customer support using AI. This includes,

1. Small to Mid-Sized Businesses (SMBs) Who want affordable, scalable AI solutions that avoid the hassle of enterprise complexity and costs.

2. Customer Support Teams Want to get their response times down from days to seconds, and improve customer delight, while offloading repetitive queries to an AI agent.

3. Sales & Lead Management teams Their AI-powered engagement solutions drive instant engagement, data collection, and intelligence from leads.

4. Digital-First Brands that deliver customer experiences across chat, WhatsApp, and voice, and support 24/7 with no downtime.

These teams are thinking automation, efficiency, and user-friendly tech - which is exactly what Exei offers.

Exei's answer

Exei is built from a modern, scable tech stack and is able to guarantee speed, reliability, and intelligence. Here are the key technologies behind the off-the-shelf product:

1. Large Language Models (LLM) Using the most sophisticated AI models that exist today (such as OpenAI's GPT series), Exei enables natural language understanding, voice synthesis, and intelligent automation.

2. Natural Language Processing (NLP) Exei includes NLP based algorithms which allow it to understand intent, context and sentiment from both voice and text.

3. Speech-to-Text & Text-to-Speech (STT & TTS) Enables real-time voice capabilities through advanced technology for fast, human-like conversations.

4. Node.js & Python Enable us to write code for AI integrations, real-time data processing, and scalable back-end services.

5. React.js For creating our incredibly user-friendly and responsive front-end interface.

6. Cloud Infrastructure (AWS / GCP) Ensures scalability, availability, and global performance.

7. Webhooks & APIs Empowers Exei to integrate with CRMs, Databases, WhatsApp, and custom business systems.

When combined, these technologies enable Exei to provide quick, smart, and adaptable automation for customer service.

Exei's answer

The AI product team behind Exei, Xcelore, has utilized the platform across Education, Healthcare, Finance, Travel, SaaS and beyond.

Xcelore The platform can support multilingual voice agents in over 80 different languages - Arabic, Hindi, English - reportedly providing amazing customer reactions

LinkedIn Use cases highlighted include: lead capture, automated appointment booking, ticket generation, real time actions, and omnichannel support including web, WhatsApp, VOIP, and social channels.