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Epic.live VS CloudTalk

Compare Epic.live VS CloudTalk and see what are their differences

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Contents:
  1. ยป Base Details
  2. ยป Videos
  3. ยป Reviews
  4. ยป Alternatives

Epic.live logo Epic.live

Kia ora and welcome to EPIC.

CloudTalk logo CloudTalk

Work locally, grow globally
  • Epic.live Landing page
    Landing page //
    2022-09-16
  • CloudTalk Landing page
    Landing page //
    2021-10-05

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to clients. All you have to do is connect to the internet and CloudTalk will take care of everything else. The advantage of cloud software is also the ability to fully scale and adapt to customer needs.

CloudTalk provides a number of advanced features such as automated call distribution, call forwarding, interactive voice response, custom reporting, international numbers and much more. One of the biggest benefits are the integrations with globally used systems (eg HubSpot, Zendesk, Salesforce, Intercom, Freshdesk ...) where companies have all the data in one place and always up to date.

Epic.live

Website
epic.live
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

CloudTalk

Website
cloudtalk.io
Pricing URL
Official CloudTalk Pricing
$ Details
paid Free Trial $25.0 / Monthly
Platforms
Browser Windows Mac OSX Linux iOS Android
Release Date
2018 March
Startup details
Country
Slovakia
Edit details

Epic.live features and specs

  • Comprehensive Event Management
    Epic.live offers a robust platform to manage various aspects of events including registration, marketing, and attendee engagement.
  • User-Friendly Interface
    The platform provides an intuitive user interface that allows event organizers and attendees to easily navigate and use the system effectively.
  • Customization Options
    Epic.live allows extensive customization to tailor the platform according to specific event needs, providing a personalized experience for users.
  • Integration Capabilities
    The platform integrates seamlessly with other applications and services, facilitating a more streamlined event management process.
  • Real-Time Analytics
    Epic.live provides real-time analytics and reporting tools that help organizers gain insights into their events, monitor performance, and make informed decisions.

Possible disadvantages of Epic.live

  • Price
    The cost of using Epic.live can be high, which might not be suitable for small events or organizers with limited budgets.
  • Learning Curve
    Despite its user-friendly interface, there might be a learning curve for new users to fully understand and utilize all the features of the platform.
  • Dependency on Internet
    As an online platform, Epic.live requires a reliable internet connection to function effectively, which can be a limitation in areas with poor connectivity.
  • Potential for Over-reliance
    Organizers might become overly dependent on the platformโ€™s automation features, which could lead to reduced personal engagement and oversight.
  • Data Privacy Concerns
    Handling a large amount of personal and event data raises concerns about data privacy and security, necessitating strong safeguards.

CloudTalk features and specs

  • Call Recording
  • International Numbers
  • Automated Call Distribution
  • Interactive Voice Response
  • Call Forwarding
  • Click to Call

Analysis of CloudTalk

Overall verdict

  • CloudTalk is considered a strong choice for businesses that require a reliable and scalable cloud-based phone system with advanced features. Customer reviews generally highlight its ease of use, extensive functionality, and excellent customer support.

Why this product is good

  • CloudTalk is often praised for its user-friendly interface, robust features such as call analytics, CRM integrations, and automated call distribution. It is particularly beneficial for businesses looking to streamline their communication processes and improve customer service through a cloud-based phone system.

Recommended for

    CloudTalk is recommended for small to medium-sized businesses, contact centers, and enterprises that need a comprehensive virtual phone system. It's especially beneficial for those looking to enhance their customer support capabilities and improve internal communication.

Epic.live videos

No Epic.live videos yet. You could help us improve this page by suggesting one.

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CloudTalk videos

+ Add

CloudTalk - video review & short demo

More videos:

  • Review - Getting Started with CloudTalk - Phone System Overview
  • Review - LiveAgent + CloudTalk - Integration Overview
  • Review - How CloudTalk helped Boataround grow from a start-up to a world leader
  • Demo - We are Launching Our Remastered CloudTalk Go Application

Category Popularity

0-100% (relative to Epic.live and CloudTalk)

Epic.live

CloudTalk

Medical Practice Management
100 100%
Medical Practice Management
0% 0
Communication
0 0%
Communication
100% 100
Sport & Health
100 100%
Sport & Health
0% 0
VoIP
0 0%
VoIP
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Epic.live and CloudTalk

Epic.live Reviews

We have no reviews of Epic.live yet.
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CloudTalk Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
CloudTalk is an innovative call center software that provides users with various unique tools. For example, its custom queue feature allows support teams to dictate where incoming calls will be distributed. With CloudTalk, inbound calls are routed to agents best suited to solve the customer's issue. This eliminates call transfers, which can add friction to the customer...
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems.
Source: aircall.io
Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
In terms of integrations, Cloudtalk is also pretty comparable to Aircall, and like Dialpad, both have open APIs, so if for whatever reason you donโ€™t like Aircall, Cloudtalk could be a good alternative.
Source: www.dialpad.com
7 Best Cloud PBX Solution for Small to Medium Business
CloudTalk is a consolidated cloud-based phone system with an integrated call center platform. Itโ€™s built to work with modern business tools, helpdesk, and eCommerce stores, which helps to streamline client-to-business communication. The most popular monthly plan starts at $20 and can be upgraded depending on your needs.
Source: geekflare.com
Top successful VoIP business phone system providers in the market
CloudTalk is an online VoIP business phone system mainly built for startups and enterprises. It uses state of the art VoIP technology in order to deliver the advanced call center management and call routing. However, the platform comes up with some of the detailed statistics for better performance monitoring. In the pricing part, CloudTalk offers plans that are bundled...
Source: talkroute.com

What are some alternatives?

When comparing Epic.live and CloudTalk, you can also consider the following products

Cerner - Cerner's health information and EHR technologies connect people, information and systems around the world. Serving the technology, clinical, financial and operational needs of health care organizations of every size.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

WebPT - WebPT is a completely legit and reliable physical therapy automation software platform that allows rehabilitation centers to streamline their business operations.

Dialpad - Switch is a cloud-based phone system built for Google Apps users.

eClinicalWorks - eClinicalWorks - the largest Cloud EHR in the nation. Make the switch to eClinicalWorks

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

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