Echobot Reviews

1. Patrick Hein

   about 1 year ago
   An infinitely reliable tool with enormous functions and an absolute overview!

   All incoming support and training requests as well as service orders are handled with EcholoN. In addition - through delegations to other departments - change requests or second & third level processing are managed. An option to optimise our own processes on a regular basis is offered by reporting: evaluation of completion categories and type of service contracts of the requester(s).

   As far as data reconciliation with our ERP and stability are concerned, EcholoN is colossally reliable. We have been using EcholoN for 2 years - with over 20k tickets/year - and it runs perfectly; no failures.

   To be able to react adequately to different situations and to give us an invaluable overview, we use the possibility of the different cockpits. Predefined mandatory fields set in the appropriate places guarantee both a seamless flow of information and reliable evaluations. The latter can be created with maximum flexibility. New staff can be trained quickly, because the operation is intuitive.

   🏁 Competitors: Jira Service Desk, ServiceNow, BMC Remedy

   👍 Pros:    Intuitive|Easy to use|Easy user interface|Easy integration|Easy to setup|Great set of functions|Automation and custom functions|Its flexible and easy to use|Quick support...|Offline|Faster and cheaper than others|Ui is very attractive|Awesome community

   👎 Cons:    Can’t find anything bad.

Workable Reviews

Echobot mentions (1)

• Has anyone bought business phone number/email lists?

  However, if you can deliver a continuous updated stream of valid contact data that might act as leads you have something that has values to Sales Intelligence companies such as echobot.io, etc. Source: over 2 years ago

Workable mentions (1)

• System Design Interview:

  Link is 100% safe for work (it's a 3rd party job listing site - workable.com). Source: over 1 year ago