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E-commerceBuilder VS parcelLab

Compare E-commerceBuilder VS parcelLab and see what are their differences

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E-commerceBuilder logo E-commerceBuilder

E-Commerce Website Development

parcelLab logo parcelLab

Our Operations Experience Management platform unlocks the potential of the post-sales experience, revolutionizing how people interact with your brand.
  • E-commerceBuilder Landing page
    Landing page //
    2023-04-28
  • parcelLab Landing page
    Landing page //
    2023-05-05

parcelLab is the leading Operations Experience Management platform globally.
We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for global brands such as IKEA, Bose, Puma, Farfetch and Nespresso.
For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy.

E-commerceBuilder

Website
e-commercebuilder.com
$ Details
-
Platforms
-
Release Date
-
Edit details

parcelLab

Website
parcellab.com
$ Details
paid
Platforms
REST API Web Browser Cross Platform Shopify Wordpress Magento WooCommerce Salesforce SAP Oracle Zendesk Freshdesk Trustpilot
Release Date
2014 August
Startup details
Country
Germany
State
Bayern
City
Munich
Founder(s)
Anton Eder
Employees
100 - 249
Edit details

E-commerceBuilder features and specs

No features have been listed yet.

parcelLab features and specs

  • Comprehensive Tracking
    parcelLab provides end-to-end tracking solutions, offering real-time updates and detailed information about the package's status, which can enhance customer satisfaction and reduce inquiries about order status.
  • Customizable Communication
    The platform allows businesses to personalize customer communications, including emails and notifications, to align with their brand voice and tone, which can help improve customer engagement and brand loyalty.
  • Order-to-Revenue Optimization
    parcelLab helps businesses optimize their post-purchase process to drive additional revenue through up-sell and cross-sell opportunities presented during the tracking journey.
  • Integration Capabilities
    Offers robust integration with various e-commerce platforms, ERP systems, and carriers, making it easier for businesses to implement without disrupting existing workflows.
  • Analytics and Insights
    Provides detailed analytics and reporting on delivery performance and customer behavior, enabling businesses to make data-driven decisions to improve their logistics operations.

Possible disadvantages of parcelLab

  • Cost
    The service can be relatively expensive, especially for small to medium-sized businesses, as it typically caters to larger enterprises with more complex logistics needs.
  • Implementation Complexity
    Integrating parcelLab with existing systems can be complex and may require significant time and technical resources, which could be a barrier for companies with limited IT capabilities.
  • Learning Curve
    Users may experience a learning curve when first adopting the platform, necessitating training or support to utilize all its features effectively.
  • Dependence on Third-Party Carriers
    parcelLab's performance is, to some extent, dependent on the reliability and update frequency of third-party carriers, which can occasionally result in delayed or inaccurate tracking information.
  • Potential Over-Informing
    While detailed notifications are generally beneficial, there is a risk of overwhelming customers with too many updates if not managed properly.

Analysis of parcelLab

Overall verdict

  • Yes, parcelLab is considered a good solution for post-purchase experience management.

Why this product is good

  • parcelLab offers robust features for enhancing customer communication, tracking and logistics visibility, and operational transparency. These aspects help businesses improve customer satisfaction and retention by ensuring a smooth and transparent post-purchase journey. The platform is also highly customizable, allowing companies to tailor the experience to their specific needs. Additionally, parcelLab integrates easily with various e-commerce systems, making it a flexible choice for many businesses.

Recommended for

  • E-commerce businesses looking to enhance customer experience post-purchase.
  • Companies aiming to improve operational efficiency and transparency in logistics.
  • Businesses seeking detailed analytics and insights on customer delivery experiences.
  • Brands that want customizable solutions to differentiate themselves from competitors.

E-commerceBuilder videos

No E-commerceBuilder videos yet. You could help us improve this page by suggesting one.

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parcelLab videos

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parcelLab in one minute

More videos:

  • Tutorial - How to drive 1687% more engagement than regular marketing? - Angus from parcelLab at eCommerce Expo
  • Review - The Largest Untapped Marketing Channel with Katharine Biggs - parcelLab

Category Popularity

0-100% (relative to E-commerceBuilder and parcelLab)

E-commerceBuilder

parcelLab

eCommerce
18 18%
eCommerce
82% 82
Shipping and Tracking
7 7%
Shipping and Tracking
93% 93
Communication
0 0%
Communication
100% 100
Agency
100 100%
Agency
0% 0

User comments

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What are some alternatives?

When comparing E-commerceBuilder and parcelLab, you can also consider the following products

ShipBob - ShipBob is a versatile piece of order fulfillment software that helps small online businesses more effectively track and ship their products to consumers.

Sendcloud - The all-in-one shipping platform for e-commerce

ShopBack - Belanja Cermat & Hemat? ShopBack-in Aja!

AfterShip - AfterShip is the shipment tracking API for ecommerce businesses and marketplaces.

Narvar Ship - Narvar is a supply chain management platform that helps you improve the customer experience from consideration to fulfillment.

Floship - Floship is an international e-commerce order fulfillment, crowdfunding campaign, and shipping service.

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