Software Alternatives, Accelerators & Startups

Divi Theme VS BoldDesk

Compare Divi Theme VS BoldDesk and see what are their differences

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Divi Theme logo Divi Theme

A flexible WordPress theme with the power of Divi Builder built in.

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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  • Divi Theme Landing page
    Landing page //
    2023-06-26
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk Live chat support
    Live chat support //
    2024-09-23
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

BoldDesk is a premium cloud-based AI Powered customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

Divi Theme

Pricing URL
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$ Details
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Platforms
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Release Date
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Divi Theme features and specs

  • Versatile Page Builder
    Divi's drag-and-drop page builder allows users to create complex layouts without any coding knowledge, offering extensive flexibility in design.
  • Pre-Made Layouts & Templates
    Divi comes with a large number of pre-made layouts and templates that make it easy to get started quickly and customize according to specific needs.
  • Responsive Design
    This theme ensures that your website looks good on all devices, thanks to its built-in responsive design settings.
  • Global Elements and Styles
    Divi allows you to create global elements and styles, making it easier to maintain a consistent design and update multiple pages simultaneously.
  • Strong Community and Support
    The Divi community is large and vibrant, offering excellent support through forums, documentation, and tutorials.

Possible disadvantages of Divi Theme

  • Performance Issues
    Due to its extensive features and capabilities, Divi can sometimes cause slower page loading times, potentially impacting user experience.
  • Learning Curve
    Despite its ease of use for basic features, the sheer number of options and customization settings can be overwhelming for beginners.
  • Theme Lock-In
    Once you build a site with Divi, switching to another theme can be problematic, as the shortcodes and design elements are not easily transferable.
  • Inline CSS
    Divi extensively uses inline CSS, which can make managing styles more cumbersome and potentially affect site performance.
  • Limited Customization for Developers
    While great for non-coders, developers may find Divi limiting in terms of advanced customization, as it hides much of the underlying code.

BoldDesk features and specs

  • Ticketing System
  • Artificial Intelligence
  • Automation
  • Customer Portal
  • Customization
  • Task Management
  • Multilingual Support
  • Integration
  • Export contact
  • Report and Analysis
  • Scheduled Reports
  • Multiple Ticket Forms
  • Ringover Integration
  • Ticket templates
  • Custom Answers
  • Whatsapp Integration
  • Facebook integration
  • Microsoft Teams Integration
  • AI Agents

Analysis of Divi Theme

Overall verdict

  • Divi Theme by Elegant Themes is a highly flexible and user-friendly theme that is suitable for both beginners and experienced developers. Its extensive customization options and excellent support make it a worthwhile investment for creating professional and visually appealing websites.

Why this product is good

  • Divi Theme offers a highly intuitive drag-and-drop builder that makes it easy to design websites without needing extensive coding knowledge.
  • It provides a large library of pre-made layouts and templates, which can be customized to fit various website types and styles.
  • There is a strong community and support network, including comprehensive documentation and customer support from Elegant Themes.
  • Divi is continually updated with new features and improvements, ensuring it stays competitive and secure.
  • It integrates well with most WordPress plugins and tools, enhancing functionality and extending website capabilities.

Recommended for

  • Small business owners who need to build and manage their own website without hiring a developer.
  • Freelancers and agencies looking for a versatile theme that can adapt to various client needs.
  • Bloggers and content creators who want aesthetically pleasing, easy-to-edit sites.
  • Non-profit organizations and community groups seeking cost-effective website solutions.
  • Anyone who desires a powerful yet easy-to-use platform for creating unique and functional websites.

Analysis of BoldDesk

Overall verdict

  • BoldDesk is a reputable help desk software platform designed to assist businesses in managing customer support tickets efficiently. It is generally considered a good option for its user-friendly interface and robust feature set.

Why this product is good

  • BoldDesk offers a comprehensive suite of features that cater to various customer support needs, such as ticket management, automation, SLA management, and reporting.
  • The platform is known for its ease of use, making it accessible to businesses without requiring extensive technical expertise.
  • BoldDesk provides good integration capabilities with other tools and services, allowing businesses to streamline their customer support workflows.
  • The software is cloud-based, providing the flexibility and convenience of accessing it from anywhere with an internet connection.

Recommended for

  • Small to medium-sized businesses looking for an affordable and effective help desk solution.
  • Organizations seeking to improve customer support efficiency without the need for significant technical investments.
  • Teams that want to implement a scalable solution that can grow with their customer support demands.
  • Businesses that need a customizable help desk platform to match their specific workflow and branding requirements.

Divi Theme videos

Divi Theme Vs Elementor [PROS AND CONS]

BoldDesk videos

Getting Started with Syncfusion BoldDesk

Category Popularity

0-100% (relative to Divi Theme and BoldDesk)
Website Builder
100 100%
0% 0
Customer Support
0 0%
100% 100
CMS
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Divi Theme and BoldDesk.

How would you describe your primary audience?

BoldDesk's answer:

BoldDesk is designed to meet the needs of businesses and organizations of all sizes across a wide range of industries. Its features and scalability make it suitable for both small enterprises and larger corporations looking for a versatile and adaptable help desk solution to streamline their customer support processes.

Whether small or large, an organization that's seeking a customizable and comprehensive help desk solution will find it in BoldDesk.

What's the story behind your product?

BoldDesk's answer:

With over two decades in business, Syncfusion, the creator of BoldDesk, has successfully supported hundreds of thousands of customers. The in-house ticket management software we developed, Direct-Trac, proved so effective that our customers requested a similar solution. This led us to create BoldDesk, a world-class, customizable, and scalable help desk. After putting the platform through its paces internally, we were impressed with the results and decided to make it available to our customers and the larger market.

Which are the primary technologies used for building your product?

BoldDesk's answer:

  • Angular
  • PostgreSQL

Why should a person choose your product over its competitors?

BoldDesk's answer:

BoldDesk stands out among its competitors for several reasons:

  • Modern UI is easy to use
  • World-Class customization options
  • Scalability
  • SMB-friendly pricing

Who are some of the biggest customers of your product?

BoldDesk's answer:

  • Nera Telecommunications
  • LTIMindtree
  • greytHR
  • M2P Fintech
  • Group1 Automotive
  • YuppTY
  • Boiron

What makes your product unique?

BoldDesk's answer:

  1. Better Usability - Our Modern UI can be easy to use for all users.

  2. Better Multibranding and Customization support - Customize the support portal tailored to your businessโ€™s needs.

  3. AI Agent - it actively handles repetitive queries, drafts responses, summarizes tickets, and helps agents work smarter and faster.

  4. No-Code Customization: Easily tailor workflows, forms, and automations without needing developers or IT support.

  5. Multilingual Support: Serve global customers with AI-powered translations and localized self-service portals.

  6. Unified Omnichannel Experience: Manage email, chat, social, and more from a single, streamlined interface.

  7. Scalable for Any Size: Whether you're a startup or an enterprise, BoldDesk grows with your businessโ€”without adding complexity.

  8. Transparent Pricing & Long Trial: Offers a 15-days free trial and flexible plans, making it easy to get started and scale affordably.

User comments

Share your experience with using Divi Theme and BoldDesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Divi Theme and BoldDesk

Divi Theme Reviews

  1. Rodrigo
    ยท owner at Rodrigo Designer ยท
    Divi for web design business

    I have been using Divi for more than a year now and I really love it. People at Elegant themes are constantly developing and upgrading the tools Divi have and as I searched, it is still less expensive than Webflow to get and host a website. Webflow is an amazing tool, but Wordpress still has a solid reputation.

    ๐Ÿ‘ Pros:    Regular updates|Excellent support|Good responsive interface
    ๐Ÿ‘Ž Cons:    Loading speed

Website Templates | 10 Best Ecommerce themes in 2023
If you want to get started even more quickly, you can select from one of Diviโ€™s pre-designed pages or demo websites, which come with a variety of advanced eCommerce features like carts, product pages, dynamic filtering, WooCommerce integration, AJAX-powered searches, and moreโ€”all without the need for coding experience.
Source: qpe.co.in
Top 9 Elementor Alternatives in 2023
Plus, Divi can be a better choice for developers and marketers. It contains built-in A/B testing, whereas Elementor requires a third-party tool. With this advanced feature, Divi can enable you to test the effectiveness of different modules before you publish them.
Source: kinsta.com
7 Best Elementor Alternatives 2023
Divi is a popular WordPress builder that can rival Elementor in terms of design flexibility. Youโ€™ll get tons of design/style rules via Diviโ€™s interface, just like Elementor offers. Youโ€™ll also get lots of useful workflow features such as copy/paste styles, find/replace, and more.
Source: athemes.com
5 Best Elementor Alternatives for Building Beautiful Websites
The Divi Theme is a WordPress theme that includes the visual builder, while the Divi Builder plugin is a standalone page builder plugin that you can use with any WordPress theme.
Source: themeisle.com
10 Best Drag and Drop Page Builders for WordPress 2020
Divi Builder also features a theme builder for customizing the design of specific areas of your website and an advanced role editor for controlling what users are permitted to access Divi Builder. Another great feature is the wireframe view, which can be activated at any time in Divi Builder to strip away all visual elements and let you see the structure of your page.
Source: athemes.com

BoldDesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated help desk software that streamlines customer service through excellent customer support tools and self-service features.

Social recommendations and mentions

Based on our record, BoldDesk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Divi Theme mentions (0)

We have not tracked any mentions of Divi Theme yet. Tracking of Divi Theme recommendations started around Mar 2021.

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: about 2 years ago

What are some alternatives?

When comparing Divi Theme and BoldDesk, you can also consider the following products

Elementor - Elementor is a front-end drag & drop page builder for WordPress.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Visual Composer - Visual Composer is an advanced website builder for WordPress.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Brizy - The effortless way to build WordPress websites visually

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.