Diffee VS Emporiqa

Emporiqa's answer:

For more than 15 years I built web platforms in agencies and as a CTO, and I kept running into the same gap with online stores. Walk into a physical shop and a good assistant knows the products and helps you choose. Online, the shopper is alone with a search box that returns 200 results or none. I built Emporiqa to put that help on the website, and to keep it going after the order. Ask it for a product you don't sell and it says so, then shows what you do carry, instead of inventing one. It also shows which chats led to orders, so you can see what it earns.

Emporiqa's answer:

Django, LangGraph, Qdrant (vector database), PostgreSQL, Redis, Celery. Search embeds the catalog with OpenAI text-embedding-3-small, matches it in Qdrant, then reranks the shortlist with Cohere rerank-v3.5 through OpenRouter. Qdrant is the open-source build, running on our own infrastructure in Germany.

Emporiqa's answer:

GoCustom, a PrestaShop store with 4,000+ products and 100,000+ SKUs, reviewed it on Trustpilot as "Helping us support customers 24/7".

Emporiqa's answer:

It is AI chat that sells before the purchase and serves after it. Before: it finds products in your own catalog from a description or a photo, compares options with real prices and stock, and adds to the cart in the chat. After: it answers from your own pages, shows order status, and collects return and cancellation requests for your team. When a shopper needs a person, your team takes over the chat. Ask it for a product your store doesn't sell and it says so, then shows what you do carry. Search matches the shopper's question against vector embeddings of your catalog, reranks with a cross-encoder, and rephrases the question only when nothing matches. It handles natural-language questions and exact part-number lookups, in your shopper's language.

Emporiqa's answer:

Pay-as-you-go: $0/month base + $0.25 per conversation, with $25 of signup credit (~100 conversations) and a monthly limit you set. A conversation counts only when a shopper writes to the chat, so you pay only when the chat talks to a shopper. If it never talks to a shopper, you never pay. No seat fees. Official plugins for six e-commerce platforms: WooCommerce, Magento, PrestaShop, Drupal Commerce, Sylius, and Shopware 6 (Composer/GitHub), plus an API for anything else. And your team can take over any live chat with the full history on screen.

Emporiqa's answer:

Online store owners and e-commerce agencies running Drupal Commerce, Magento 2, PrestaShop, Sylius, Shopware, or WooCommerce. Mid-size to large catalogs (2,000 to 100,000 products) where keyword search stops working and shoppers need help choosing.