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DeskTime VS Zendesk

Compare DeskTime VS Zendesk and see what are their differences

Insightful.io
#1 Employee monitoring software that gives you unparalleled data about your team’s work habits. Take a deep dive into individual or organisational productivity metrics through real-time or historical data. featured
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DeskTime logo DeskTime

DeskTime is a real-time automatic time tracking software that tracks and analyzes your productivity by sorting the different applications that you or our employees use into the categories “productive”, “unproductive” or “neutral”.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • DeskTime Landing page
    Landing page //
    2023-04-04
  • Zendesk Landing page
    Landing page //
    2024-05-06

DeskTime videos

+ Add

How to Start Using DeskTime – FAST! For Apple Users 2020

More videos:

  • Review - Desktime Review: What You Need to Know Before You Sign Up for Desktime for Free
  • Review - What is Desktime? The Time Tracking and Productivity App - 2020

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to DeskTime and Zendesk)

DeskTime

Zendesk

Time Tracking
100 100%
Time Tracking
0% 0
Customer Support
0 0%
Customer Support
100% 100
Invoicing
100 100%
Invoicing
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using DeskTime and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare DeskTime and Zendesk

DeskTime Reviews

The 9 Best Paid and Free WhenIWork Alternatives
DeskTime is currently one of the best WhenIWork alternatives for businesses with small teams. While it isn’t one of the app’s primary features, DeskTime allows you to schedule shifts pretty easily. To do so, simply log into the app, choose the employees you want to schedule, input their start and end times, and then save the schedule.
Source: everhour.com
20 Employee Monitoring Software [2022 Updated List]
DeskTime functions as employee computer monitoring software while keeping teams on track with their project budgets. Moreover, managers can use it to ensure that workers are working and taking their necessary breaks.
Source: traqq.com

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
Source: blog.hubspot.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
Source: bstrategyhub.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than DeskTime. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

DeskTime mentions (3)

  • Finding good software to use at home as a workaholic to effectively track my working hours.
    Hey check out an app called desktime.com. I record all the time and in which page you have spend how much time. Source: about 2 years ago
  • Any suggestion for an open-source or white label remote work monitoring tool?
    I am looking for an open-source or white label solution like Desktime or HubStaff (or many other similar). I wouldn't mind to pay license fees, but I want to be able to:. Source: about 2 years ago
  • DeskTrack Vs DeskTime
    DeskTime an app for time tracking, employee monitoring, and productivity analysis that integrates project management, employee monitoring, and productivity analysis. By sorting apps and web pages as “productive” or “unproductive”, this tool helps teams identify and eliminate inefficient habits. Source: almost 3 years ago

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
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What are some alternatives?

When comparing DeskTime and Zendesk, you can also consider the following products

Time Doctor - Time Tracking and Time Management Software that is accurate and helps you to get a lot more done each day.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Toggl - Toggl is an online time tracking tool. It features 1-click time tracking and helps you see where your time goes. Free and paid versions are available.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

RescueTime - Time management software that shows you how you spend your time & provides tools to help you be more productive.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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