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Desk360 VS parcelLab

Compare Desk360 VS parcelLab and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
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Desk360 logo Desk360

Desk360 is an omnichannel customer support tool that enables to manage all customer requests on one page. It can be integrated into 12 different channels and offers detailed reports on both products and users.

parcelLab logo parcelLab

Our Operations Experience Management platform unlocks the potential of the post-sales experience, revolutionizing how people interact with your brand.
  • Desk360 Landing page
    Landing page //
    2022-07-12

Desk360 solutions let you create an inbox for your mobile apps or websites, integrate into several channels such as social media sites, WhatsApp etc. with no need for any other software and manage customer communications on a single platform. Way more affordable and user-friendly compared to its alternatives, Desk360 has been built in such a way that it can always be improved according to your feedback.

  • parcelLab Landing page
    Landing page //
    2023-05-05

parcelLab is the leading Operations Experience Management platform globally.
We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for global brands such as IKEA, Bose, Puma, Farfetch and Nespresso.
For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy.

Desk360

Website
desk360.com
Pricing URL
Official Desk360 Pricing
$ Details
freemium
Platforms
-
Release Date
-
Edit details

parcelLab

Website
parcellab.com
Pricing URL
-
$ Details
paid
Platforms
REST API Web Browser Cross Platform Shopify Wordpress Magento WooCommerce Salesforce SAP Oracle Zendesk Freshdesk Trustpilot
Release Date
2014 August
Startup details
Country
Germany
State
Bayern
City
Munich
Founder(s)
Anton Eder
Employees
100 - 249
Edit details

Desk360 features and specs

  • A complete support with 360-degree customer view: Yes
  • Ticket system: Yes
  • Team Collaboration: Yes
  • Reports on Agent Performance and Ticket Volume: Yes
  • Mobile SDK in 40 Languages: Yes

parcelLab features and specs

No features have been listed yet.

Desk360 videos

+ Add

Desk360 - Promotional Video

More videos:

  • Review - Desk360 - Omnichannel Customer Support Platform

parcelLab videos

+ Add

parcelLab in one minute

More videos:

  • Tutorial - How to drive 1687% more engagement than regular marketing? - Angus from parcelLab at eCommerce Expo
  • Review - The Largest Untapped Marketing Channel with Katharine Biggs - parcelLab

Category Popularity

0-100% (relative to Desk360 and parcelLab)

Desk360

parcelLab

Customer Support
100 100%
Customer Support
0% 0
Shipping and Tracking
0 0%
Shipping and Tracking
100% 100
CRM
100 100%
CRM
0% 0
eCommerce
0 0%
eCommerce
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Desk360 and parcelLab

Desk360 Reviews

  1. Highly Recommended!

    I can manage all my customer feedback and reviews in one platform thanks to Desk360! I don’t need to check my support mail, App Store or any other feedback channels. The dashboard is very easy to use. I don’t get lost between complicated pages. I strongly recommend Desk360 to all mobile app developers.

    👍 Pros:    Easy to use|Easy integration|Cost effective
    👎 Cons:    Instagram
  2. Totally satisfied!

    Desk360 is a great solution to manage all your customer feedbacks/reviews in one place. Easy to use and price is quite reasonable (at least for now). I had a trial for 1 month and can recommend to everyone especially mobile app developers.

    👍 Pros:    Easy to use|Easy integration|Cost effective|Free trial
  3. Nice Platform!

    I'm a utility app owner, and there are 25K MAU's itself. We've been struggling to get over with the issues from our users that they reach us from many channels such as; Facebook, Twitter, e-mail, the app's contact us section, etc. Hence we have been spending too much time on related channels and this caused us got late to reply to the requests. Desk 360 has let us overwhelm all of the issues by providing an ability to manage those channels from a single platform. Also, the team helped us so much with upgrades which are tailored only for our needs. Long sentence short, if you're managing your brand, app. etc. by many channels, you gonna need to have Desk 360.

    🏁 Competitors: Zendesk, HelpDesk, Freshdesk, Helpshift
    👍 Pros:    Saves a ton of time|User-friendly|Easy integration|Affordable price
    👎 Cons:    Instagram

parcelLab Reviews

We have no reviews of parcelLab yet.
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What are some alternatives?

When comparing Desk360 and parcelLab, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Sendcloud - The all-in-one shipping platform for e-commerce

Drift - A messaging app that helps you grow your business.

PAQATO - The PAQATO After-Sales Experience Platform is the growth driver that makes online stores successful for tomorrow.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

AfterShip - AfterShip is the shipment tracking API for ecommerce businesses and marketplaces.

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