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Desk.com VS Twilio Studio

Compare Desk.com VS Twilio Studio and see what are their differences

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The platform for exceptional customer service at scale. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Desk.com logo Desk.com

Customer Support Software by Desk.com. Improve your support and deliver awesome customer service. Get one Full-Time Agent seat for Free and try it now!

Twilio Studio logo Twilio Studio

Accelerate your customer engagement roadmap
  • Desk.com Landing page
    Landing page //
    2023-10-09
  • Twilio Studio Landing page
    Landing page //
    2023-09-12

Desk.com videos

+ Add

Desk.com - Customer Service Software Review

More videos:

  • Review - Desk.com vs. FreshDesk - my experience with the pricing models
  • Demo - Desk.com In-Depth Overview Demo

Twilio Studio videos

+ Add

Getting started integrating Spoke Phone and Twilio Studio

More videos:

  • Review - Explainer: Spoke vs. Twilio Flex vs. Twilio Studio
  • Review - Speed up your development process with Twilio Studio

Category Popularity

0-100% (relative to Desk.com and Twilio Studio)

Desk.com

Twilio Studio

Help Desk
100 100%
Help Desk
0% 0
Customer Support
76 76%
Customer Support
24% 24
Customer Engagement
0 0%
Customer Engagement
100% 100
Customer Service
100 100%
Customer Service
0% 0

User comments

Share your experience with using Desk.com and Twilio Studio. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Desk.com and Twilio Studio

Desk.com Reviews

Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
App users can turn to Freshdesk community for advice, tips, and ideas on how to optimize customer service using the software
Source: financesonline.com

Twilio Studio Reviews

We have no reviews of Twilio Studio yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Desk.com seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Desk.com mentions (4)

  • Planning to get Secretlab MAGNUS Pro XL but changed mind to get one from Desk Haus
    To like .com I know desk.com is taken but try some variation 1) Also recommend to post more videos testing your desk to extreme level 2) also to explain to people that MI is where alot of products come from 3) and doing what you keep on doing reviewing new desk and showing why yours is better (thats how I found out about you ). Source: over 1 year ago
  • Does Salesforce have a ticketing system built into it? Or do you have to create one?
    Desk.com is a light-weight version of SFDC that allows ticketing as well. Source: almost 2 years ago
  • Starting out with Nexo
    It can be found at coin desk.com and is available through all major podcast platforms. Source: almost 3 years ago
  • Any clients of yours have a heavy reliance on Shared Mailboxes?
    What about using a tool like desk.com or other helpdesk/ticketing tool to have the customerservice@ flow into -. Source: about 3 years ago

Twilio Studio mentions (0)

We have not tracked any mentions of Twilio Studio yet. Tracking of Twilio Studio recommendations started around Mar 2021.

What are some alternatives?

When comparing Desk.com and Twilio Studio, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Froged - One click solution providing easy-to-use marketing, sales and support services to turn website visitors into happy customers.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Keep Your Friends Close - A free e-book about maximizing Customer Lifetime Value

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ChatWoot - Open-source omnichannel customer engagement platform

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