Software Alternatives, Accelerators & Startups

Desk.com VS Smart Service

Compare Desk.com VS Smart Service and see what are their differences

Desk.com logo Desk.com

Customer Support Software by Desk.com. Improve your support and deliver awesome customer service. Get one Full-Time Agent seat for Free and try it now!

Smart Service logo Smart Service

Smart Service's QuickBooks integration makes it the ultimate scheduling and dispatch software for HVAC, plumbing, pest control, and other service industries.
  • Desk.com Landing page
    Landing page //
    2023-10-09
  • Smart Service Landing page
    Landing page //
    2021-10-10

Desk.com videos

Desk.com - Customer Service Software Review

More videos:

  • Review - Desk.com vs. FreshDesk - my experience with the pricing models
  • Demo - Desk.com In-Depth Overview Demo

Smart Service videos

Smart Service Review - Storm Water Services

More videos:

  • Review - FTInsights new Arlo Smart service

Category Popularity

0-100% (relative to Desk.com and Smart Service)
Help Desk
100 100%
0% 0
Field Service Management
0 0%
100% 100
Customer Support
100 100%
0% 0
Sales Force Automation
0 0%
100% 100

User comments

Share your experience with using Desk.com and Smart Service. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Desk.com and Smart Service

Desk.com Reviews

Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
App users can turn to Freshdesk community for advice, tips, and ideas on how to optimize customer service using the software

Smart Service Reviews

We have no reviews of Smart Service yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Desk.com seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Desk.com mentions (4)

  • Planning to get Secretlab MAGNUS Pro XL but changed mind to get one from Desk Haus
    To like .com I know desk.com is taken but try some variation 1) Also recommend to post more videos testing your desk to extreme level 2) also to explain to people that MI is where alot of products come from 3) and doing what you keep on doing reviewing new desk and showing why yours is better (thats how I found out about you ). Source: over 1 year ago
  • Does Salesforce have a ticketing system built into it? Or do you have to create one?
    Desk.com is a light-weight version of SFDC that allows ticketing as well. Source: almost 2 years ago
  • Starting out with Nexo
    It can be found at coin desk.com and is available through all major podcast platforms. Source: almost 3 years ago
  • Any clients of yours have a heavy reliance on Shared Mailboxes?
    What about using a tool like desk.com or other helpdesk/ticketing tool to have the customerservice@ flow into -. Source: about 3 years ago

Smart Service mentions (0)

We have not tracked any mentions of Smart Service yet. Tracking of Smart Service recommendations started around Mar 2021.

What are some alternatives?

When comparing Desk.com and Smart Service, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ReachOut - ReachOut is a field service management suite to streamline field processes with customizable mobile-based forms and workflow.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

DeltaSalesApp - Field Sales Force Automation & Field Force Tracking Software

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Service Cloud Field Service - Service Cloud Field Service is a cloud-based field service solution designed to initiate customer service activities from anywhere.