Software Alternatives, Accelerators & Startups

Desk.com VS OpenKM.us

Compare Desk.com VS OpenKM.us and see what are their differences

Desk.com logo Desk.com

Customer Support Software by Desk.com. Improve your support and deliver awesome customer service. Get one Full-Time Agent seat for Free and try it now!

OpenKM.us logo OpenKM.us

OpenKM is a document management software that integrates all essential document management into one easy to use solution.
  • Desk.com Landing page
    Landing page //
    2023-10-09
  • OpenKM.us Landing page
    Landing page //
    2023-09-04

OpenKM is an Enterprise Content Management Software, often referred to as Document Management Systems (DMS), EDRMS, or CMS.

A Document Management Software (DMS) is a computer program used to store, manage, and track electronic documents and images of paper-based information captured using a document scanner or other means.

OpenKM is a management solution that allows businesses to control the production, storage, management, and distribution of electronic documents and control documents' flow

OpenKM is a document management software that integrates all essential document management, collaboration, and advanced search functionality into one easy to use solution. The system also includes administration tools to define various users' roles, access control, user quota, document security level, detailed logs of activity, and automation setup.

With OpenKM enterprise document management, you can:

Control your enterprise content. Collect information from any digital source. Collaborate with colleagues on documents and projects. Empower organizations to capitalize on accumulated knowledge by locating documents, experts, and information sources. Enterprise content management features. Manage digital content or documents.

Call +1 646 206 6071.

Desk.com

Website
desk.com
$ Details
-
Platforms
-
Release Date
-

OpenKM.us

Website
openkm.us
$ Details
freemium $6000.0 / One-off ("10 users" "2 TB supported repository" )
Platforms
Browser Android Windows Linux Cloud Internet Explorer Safari Chrome OS Oracle Google Chrome Firefox Web Edge AWS Azure Docker .Net PHP REST API JavaScript Java Amazon ASP.NET API Apache
Release Date
2014 May

Desk.com features and specs

No features have been listed yet.

OpenKM.us features and specs

  • Customizable: https://www.openkm.us/en/customizations.html
  • Consulting Services: https://www.openkm.us/en/consulting.html
  • Training Services: https://www.openkm.us/en/training.html
  • Document management: https://www.openkm.us/en/document-management.html
  • Enterprise service management: https://www.openkm.us/en/enterprise-content-management-system.html
  • Workflow: https://docs.openkm.com/kcenter/view/wfg/
  • Partner Program: https://www.openkm.us/en/partners.html
  • Community: https://www.openkm.us/en/open-source-document-management-system.html
  • Professional on-premise version: https://www.openkm.us/en/professional-document-management-system.html
  • Professional cloud version: https://www.openkm.us/en/cloud-document-management-system.html

Desk.com videos

Desk.com - Customer Service Software Review

More videos:

  • Review - Desk.com vs. FreshDesk - my experience with the pricing models
  • Demo - Desk.com In-Depth Overview Demo

OpenKM.us videos

OpenKM | assists users to comply with the HIPAA USA Law regulations.

More videos:

  • Demo - OpenKM in less than four minutes (New interface features tour)
  • Tutorial - OpenKM’s Stamp and watermark feature (New Interface)
  • Tutorial - OpenKM’s Search functionality (new interface)
  • Demo - OpenKM - Optical Character Recognition - Zone OCR example - (New User Interface)

Category Popularity

0-100% (relative to Desk.com and OpenKM.us)
Help Desk
100 100%
0% 0
Document Management System
Customer Support
100 100%
0% 0
Education
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Desk.com and OpenKM.us

Desk.com Reviews

Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
App users can turn to Freshdesk community for advice, tips, and ideas on how to optimize customer service using the software

OpenKM.us Reviews

  1. The best document management app we've used

    We had an excellent experience overall; the program, despite having many capabilities, serves its job, with only a few customer care issues. We are at ease using the program!

    👍 Pros:    Excellent features|User friendly interface|Reasonable pricing
    👎 Cons:    Customer support

Social recommendations and mentions

Based on our record, Desk.com seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Desk.com mentions (4)

  • Planning to get Secretlab MAGNUS Pro XL but changed mind to get one from Desk Haus
    To like .com I know desk.com is taken but try some variation 1) Also recommend to post more videos testing your desk to extreme level 2) also to explain to people that MI is where alot of products come from 3) and doing what you keep on doing reviewing new desk and showing why yours is better (thats how I found out about you ). Source: over 1 year ago
  • Does Salesforce have a ticketing system built into it? Or do you have to create one?
    Desk.com is a light-weight version of SFDC that allows ticketing as well. Source: almost 2 years ago
  • Starting out with Nexo
    It can be found at coin desk.com and is available through all major podcast platforms. Source: over 2 years ago
  • Any clients of yours have a heavy reliance on Shared Mailboxes?
    What about using a tool like desk.com or other helpdesk/ticketing tool to have the customerservice@ flow into -. Source: about 3 years ago

OpenKM.us mentions (0)

We have not tracked any mentions of OpenKM.us yet. Tracking of OpenKM.us recommendations started around Mar 2021.

What are some alternatives?

When comparing Desk.com and OpenKM.us, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

FlexiQuiz - FlexiQuiz is a powerful online test generator that enables you to create engaging online quizzes, tests, or exams in minutes. Choose from 100's of features to create a customized quiz that meets your objectives for business, education, or fun.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

GoDesk - Give your customers the answers they want; quicker than ever before with GoDesk. The ideal on-premise or cloud based email support tool for startups and SMEs. Ditch the bloat and only pay for what you need. Starting at just $5 / user.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Fiverr Business - Connect with vetted, talented freelancers that help you get every task done.