Software Alternatives & Reviews
Register | Login

Deputy VS SympoQ

Compare Deputy VS SympoQ and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Deputy logo Deputy

Deputy is a software for employee scheduling, time and attendance and communication management.

SympoQ logo SympoQ

Customer support software with support ticketing, live chat and knowledge base features agile teams and startups use to automate support process from a single platform.
  • Deputy Landing page
    Landing page //
    2023-05-09
  • SympoQ Landing page
    Landing page //
    2022-12-29
  • SympoQ Live chat dashboard
    Live chat dashboard //
    2024-03-01

SympoQ is intuitive and flexible customer support software built to help manage help desk processes with a 360° view of customer service and support activities.

Support ticketing

SympoQ can be used as a back-end support ticketing software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, customers and agents can access a dedicated portal with access to data required to manage issues and tickets according to their roles and permissions.

Shared inboxes for departments and teams

In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments.

Live chat

Allows customers to message directly to your customer service or sales teams. Customers can quickly solve any sort of query or issue they might be facing.

Deputy

Website
deputy.com
Pricing URL
Official Deputy Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

SympoQ

Website
sympoq.com
Pricing URL
Official SympoQ Pricing
$ Details
paid Free Trial $10.0 / Monthly (Concept plan, one agent seat)
Platforms
Browser Google Chrome Firefox Cloud Edge REST API Web Oracle
Release Date
2018 May
Edit details

Deputy features and specs

No features have been listed yet.

SympoQ features and specs

  • Easy to Set-up and use: Take less than a minute to get your team up and running
  • Clean UI: Yes
  • Live chat: Real-time conversation with customers
  • Analytics and Reporting: Analytics and dashboard provide insight of your team activities
  • Automation: The AI engine recommends solutions to customer requests
  • Integrations: Yes (REST API)
  • Web widget: Show contact form, FAQs and Live chat on every web page.

Deputy videos

+ Add

Deputy Season 1 Episode 1 Review (Not good)

More videos:

  • Review - Dynamic Discs Deputy Review
  • Review - Crime Centric: Deputy Series Premiere Review

SympoQ videos

No SympoQ videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Deputy and SympoQ)

Deputy

SympoQ

Employee Scheduling
100 100%
Employee Scheduling
0% 0
Customer Support
0 0%
Customer Support
100% 100
Time Tracking
100 100%
Time Tracking
0% 0
Customer Service
0 0%
Customer Service
100% 100

Questions and Answers

As answered by people managing Deputy and SympoQ.

How would you describe your primary audience?

SympoQ's answer:

Startups and agile support teams.

What makes your product unique?

SympoQ's answer:

SympoQ delivers AI driven support ticket management along with live chat software and integrated knowledgebase.

Why should a person choose your product over its competitors?

SympoQ's answer:

SympoQ is simple to use for non-technical users, and allows fast implementation of internal help desk process. It can be introduce to support team and customers without a custom user training.

Which are the primary technologies used for building your product?

SympoQ's answer:

SympoQ is delivered as a pure Cloud - help desk Software-as-a-Service.

What's the story behind your product?

SympoQ's answer:

SympoQ has been built by using the best help desk practices of thousand of our customers over a past few years. We deliver frequent releases with new features to improve support capability of our customers.

Who are some of the biggest customers of your product?

SympoQ's answer:

  • Software companies
  • Telecom operators

User comments

Share your experience with using Deputy and SympoQ. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Deputy and SympoQ

Deputy Reviews

The 9 Best Paid and Free WhenIWork Alternatives
Using Deputy, you can take advantage of their AI-driven scheduling tool that allows you to craft the perfect set of schedules within your business. Using Deputy’s scheduling AI functionality, you can reduce unnecessary wage costs by creating accurate labor demand forecasts for the future.
Source: everhour.com
21 Time Tracking Tools To Manage Your Workday
Deputy allows you to handle schedules, timesheets and communication all in one platform. It helps you and your team to stay organized and more engaged. You can post important documents, company policies, training videos or whatever you want on the news feed, and share that with the rest of your team. You can even introduce and onboard new team members – very helpful during...
Source: hive.com
20 Employee Monitoring Software [2022 Updated List]
Deputy – This tool is an integrated task, time, and schedule management app that helps managers streamline workflows.
Source: traqq.com
These Employee Management Software Are Foremost Choice For Work-Supervision
Very much simple to use and throws away the system of regular paperwork, Deputy can schedule the whole staff in a matter of a few minutes, helps in simplifying the timesheets and ultimately connects with the whole team. Any kind of business, be it hospitality, retail, healthcare or customer services, this is the best employee monitoring software for businesses. How?
Source: blogs.systweak.com

SympoQ Reviews

We have no reviews of SympoQ yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Deputy seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Deputy mentions (2)

  • Non profit Healthcare clinic looking for self hosted or cheap cloud alternative employee shift scheduling app?
    A quick search yielded https://wheniwork.com/l/employee-scheduling and https://deputy.com. Not self hosted but seem like they would fit your needs. The latter might cost but I guess you can reach out to them for non-profit discounts perhaps. Source: over 1 year ago
  • How to speak to employee who always leaves work for almost 2 hours at a time?
    Use deputy.com and switch to all breaks are unpaid. Clock off for any break longer than short toilet break. Source: over 2 years ago

SympoQ mentions (0)

We have not tracked any mentions of SympoQ yet. Tracking of SympoQ recommendations started around Mar 2021.

What are some alternatives?

When comparing Deputy and SympoQ, you can also consider the following products

When I Work - When I Work is an employee scheduling and communication app using the web, mobile apps, text messaging, social media, and email.

JitBit Helpdesk - JitBit is a web-based help desk and ticketing software solution

ResourceGuru - The fast, simple way to schedule people, equipment, and other resources online.

iHelpDesk - iHelpdesk is cloud based help desk service, cloud based SaaS help desk software

Float - The leading resource management software for agencies, studios, and firms. With a simple, drag and drop interface and powerful editing tools, Float saves you time and keeps projects on track.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Loading...