Software Alternatives, Accelerators & Startups

DeepSource VS LiveAgent

Compare DeepSource VS LiveAgent and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

DeepSource logo DeepSource

Automated code reviews with static analysis.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • DeepSource Landing page
    Landing page //
    2023-08-27

DeepSource helps you automatically find and fix issues in your code during code reviews, such as bug risks, anti-patterns, performance issues, and security flaws. It takes less than 5 minutes to set up with your Bitbucket, GitHub, or GitLab account. It works for Python, Go, Ruby, Java, and JavaScript. It helps developers, who care about writing good code, and engineering teams save time in code reviews and systematically improve code quality and security.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

DeepSource features and specs

  • Automated Code Review
    DeepSource offers automated code review that helps developers quickly identify and fix issues in their code, improving overall code quality and reducing time spent on manual reviews.
  • Wide Language Support
    It supports a diverse set of programming languages, including Python, JavaScript, Ruby, and more, making it versatile for teams that work with multiple technologies.
  • Security Analysis
    DeepSource provides security checks that can detect vulnerabilities in the code, helping to ensure that applications are more secure against attacks.
  • Continuous Integration
    Its integration with popular CI/CD tools allows for seamless incorporation into the development pipeline, ensuring continuous code quality checks.
  • Developer Centric
    Designed with developer productivity in mind, it offers actionable insights and suggestions on how to fix code issues, facilitating faster resolution and learning.

Possible disadvantages of DeepSource

  • Limited Free Tier
    The free tier of DeepSource might be limited in features and capabilities, which can be a drawback for smaller teams or individual developers who may require more comprehensive functionality.
  • Learning Curve
    New users might experience a learning curve when getting acquainted with the tool, especially if they are less familiar with automated code analysis.
  • Customization Constraints
    While DeepSource provides customizable features, there may be constraints and limitations that affect highly specific or niche requirements.
  • Integration Complexity
    For some projects, integrating DeepSource into existing workflows may be complex and require additional setup and maintenance efforts.
  • Overwhelming Feedback
    The volume of feedback and suggestions provided can be overwhelming, particularly for large codebases, possibly requiring significant time and effort to address all issues.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of DeepSource

Overall verdict

  • DeepSource is a highly recommended tool for developers and teams looking to enhance their code quality and streamline code review processes. Its automated and insightful feedback helps prevent errors and improves overall software quality.

Why this product is good

  • DeepSource is often considered good because it provides automated code reviews, identifying issues related to code quality, security, and performance. It integrates seamlessly with various version control systems, offering ease of use and actionable suggestions to improve code. Additionally, it supports a wide range of programming languages and provides continuous analysis, making it a valuable tool for maintaining high code standards.

Recommended for

  • Software development teams
  • Individual developers
  • Organizations prioritizing code quality and security
  • Projects with multiple contributors
  • Teams using continuous integration and deployment pipelines

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

DeepSource videos

How DeepSource works

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to DeepSource and LiveAgent)
Code Coverage
100 100%
0% 0
Customer Support
0 0%
100% 100
Developer Tools
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing DeepSource and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using DeepSource and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare DeepSource and LiveAgent

DeepSource Reviews

Top 11 SonarQube Alternatives in 2024
DeepSource, a comprehensive code review tool, offers detailed insights into code quality, security vulnerabilities, and productivity metrics. It empowers developers to identify and address potential issues early in the development process, ensuring the delivery of high-quality, secure, and maintainable code.
Source: www.codeant.ai
The 5 Best SonarQube Alternatives in 2024
DeepSource’s focus on reducing false positives and providing actionable insights could make it an attractive option for teams looking to improve their code review process and overall code health. But while DeepSource says it offers a low false positive rate, reviews don’t always concur, and the lack of AI-assisted code fixes may result in a more time-consuming remediation...
Source: blog.codacy.com

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, DeepSource seems to be more popular. It has been mentiond 14 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

DeepSource mentions (14)

  • How GraalVM improves Ruby
    Recently, there was a Java meetup held at work (Deepsource) where I gave my first ever talk, "How GraalVM improves Ruby". - Source: dev.to / over 2 years ago
  • Does it really work like that?
    I’m talking about publishing list of top customers for a product. Let’s take a look at https://deepsource.io/ is it really used by NASA, Visa and so on? Do they really get their permission to use their logo and saying “hey, Visa is using our tool” or it sits in their privacy policy or terms of service. Source: over 2 years ago
  • Setting up your GitHub Repository for Open Source Development
    Code quality checks like DeepSource, SonarCloud etc. - Source: dev.to / over 2 years ago
  • free-for.dev
    DeepSource - DeepSource continuously analyzes source code changes, finds and fixes issues categorized under security, performance, anti-patterns, bug-risks, documentation and style. Native integration with GitHub, GitLab and Bitbucket. - Source: dev.to / over 2 years ago
  • If I could change one thing about tech interviews
    Even among all this non-sense & chaotic style of interviewing, I happen to have one of my best interviewing experience with deepsource. - Source: dev.to / almost 3 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing DeepSource and LiveAgent, you can also consider the following products

Codacy - Automatically reviews code style, security, duplication, complexity, and coverage on every change while tracking code quality throughout your sprints.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

CodeClimate - Code Climate provides automated code review for your apps, letting you fix quality and security issues before they hit production. We check every commit, branch and pull request for changes in quality and potential vulnerabilities.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

SonarQube - SonarQube, a core component of the Sonar solution, is an open source, self-managed tool that systematically helps developers and organizations deliver Clean Code.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.