Software Alternatives, Accelerators & Startups

Coursera VS LiveAgent

Compare Coursera VS LiveAgent and see what are their differences

Coursera logo Coursera

Build skills with courses, certificates, and degrees online from world-class universities and companies

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Coursera Landing page
    Landing page //
    2023-09-12
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Coursera

Pricing URL
-
$ Details
-
Platforms
-
Release Date
2012 April

Coursera features and specs

  • Headquarters: Mountain View, CA

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Coursera videos

The Best Open Online Courses - Coursera, Udacity, edX Review

More videos:

  • Review - Review: My Experience with Coursera

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Coursera and LiveAgent)
Online Learning
100 100%
0% 0
Customer Support
0 0%
100% 100
Education
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Coursera and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Coursera and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Coursera and LiveAgent

Coursera Reviews

Top 11 Coursera Alternatives 2024
Many Coursera alternatives offer features similar to or even better than Coursera at an affordable price. Each online learning platform comes with its own set of pros and cons and is suited differently for different needs. Here’s a list of our top Coursera alternatives we think you should check out
Source: freshlearn.com
10 Best Coursera Alternatives in 2024
Coursera Alternatives Free Courses: In recent years, online learning platforms have become incredibly popular, giving people worldwide easy access to various educational opportunities. Coursera has been one of the top choices when it comes to learners seeking high quality courses from respected institutions.
14 Best Free and Paid Coursera Alternatives For Creators (2024)
The main reason why Coursera alternatives are worth checking out is because one solution may not fit everyone. Even though Coursera has a great global presence and supports many niches, it still doesn’t meet a lot of learning and teaching needs. For example, microlearning is an up and coming trend that helps students take in knowledge at a faster speed. Coursera doesn’t...
Top 57 Thinkific Alternatives: Best 7 & Other 50 Platforms
Coursera is an educational platform that specializes in engineering and business. However, you can find various other types of courses there as well. If we are spilling the tea, it is worth mentioning that even some of the world-class universities offer courses through Coursera.
Source: uteach.io
10 Moodle Alternatives
If you’re a team lead who wishes to use Coursera to manage your team’s L&D, you should consider the more costly Coursera for Business option. While this Moodle alternative is better suited for people seeking certification, Coursera can still be used to improve worker training programs.
Source: www.edapp.com

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

Social recommendations and mentions

Based on our record, Coursera seems to be more popular. It has been mentiond 115 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Coursera mentions (115)

  • Lost in life. Need to choose a career
    Anyway now go to coursera.org and for $49 a month get the Google IT Support Professional cert. That gives you a discount for the A+ exam. With a sob story Coursera may reduce the monthly fee as well. Anyway you are halfway to an IT degree and can be admitted to WGU. Source: 6 months ago
  • Did Cousera get hacked today?
    Instead of homepage link opening to coursera.org it redirects to https://www.coursera.org/programs/american-dream-academy-jzjjt?currentTab=CATALOG. Source: 11 months ago
  • Found out my Professor for Fall 2023 Python Course is one of the worst reviewed professors at the school
    In terms of structure, consider following a book like Python for Everybody or Automate the Boring Stuff With Python. One of the hard parts of learning a language like python on your own is knowing what you should learn and the order you should learn it in--resources like these books or online courses you can find on Coursera are great for helping with that. Source: 12 months ago
  • Online programming courses
    You can try searching something up on coursera.org or edx.org. Source: 12 months ago
  • Beginners who maybe lost and don't know where to start when learning tech
    Start off with this sub for general guidance and read around to see what type of programming you want to learn r/learnprogramming Use these websites for free, make a new email register for a course without a payment method and use the audit option to learn for free, both sites are legal and have courses from top universities. Edx.org and coursera.org. Source: about 1 year ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Coursera and LiveAgent, you can also consider the following products

Udemy - Online Courses - Learn Anything, On Your Schedule

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

edX - Best Courses. Top Institutions. Learn anytime, anywhere.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Khan Academy - Khan Academy offers online tools to help students learn about a variety of important school subjects. Tools include videos, practice exercises, and materials for instructors. Read more about Khan Academy.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.