Software Alternatives, Accelerators & Startups

Contentful VS ClickHelp

Compare Contentful VS ClickHelp and see what are their differences

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Contentful logo Contentful

You don't need another CMS. You need a better way to manage content โ€” unified, structured, and ready to deploy to any digital channel.

ClickHelp logo ClickHelp

Create, translate, and publish technical documentation easily in one portal, anywhere in the world!
  • Contentful Landing page
    Landing page //
    2023-10-07
  • ClickHelp landing 2024.03.19
    landing 2024.03.19 //
    2024-03-19

Here is how ClickHelp makes your tech writing more effective:

  1. Easy to use WYSIWYG topic editor, as well as HTML source mode.
  2. Single-sourcing and content reuse.
  3. In-depth analytics and reporting.
  4. Readability scores and metrics.
  5. Easy importing and exporting. Import content from Microsoft Word, HTML, Markdown, RTF, CHM, ODT, etc. and export to CHM, HTML5 Web Help, PDF, DOCX, etc.
  6. Translation ecosystem to create multi-language documentation.
  7. Machine translation support.
  8. API features.
  9. Swagger/OpenAPI Definition import.
  10. RTL language support.
  11. Audit trail and IP Allowlist for enhanced security.
  12. ClickHelp AI (AI Suite).
  13. Optional block-based topic editor.
  14. Automated domain management.
  15. Two-Factor Authentication.
  16. AI-friendly documentation. Prepare your content for modern AI agents by configuring llms.txt files and retrieving topics in native Markdown format.
  17. Centralized file storage.
  18. MCP server
  19. Multi-site setup Integrations: Zapier, Google Analytics, Google Search Console, Zendesk, AddThis, Google Translate, DeepL, YouTube and much more.

Contentful

$ Details
-
Platforms
-
Release Date
2013 January
Startup details
Country
Germany
State
Berlin
City
Berlin
Founder(s)
Paolo Negri
Employees
250 - 499

ClickHelp

$ Details
paid Free Trial $194.0 / Monthly (Unlimited projects, 500 topics (pages, articles))
Platforms
Web Browser Linux Google Chrome Cloud Mac
Release Date
-

Contentful features and specs

  • Scalability
    Contentful is designed to handle high traffic and large volumes of content, making it a suitable choice for enterprise-level applications.
  • Flexibility
    Contentful provides a headless CMS solution that allows you to deliver content across multiple platforms including websites, mobile apps, and IoT devices.
  • API-first approach
    Contentful's robust API enables developers to easily fetch, manage, and deliver content programmatically.
  • Customizable content models
    Users can define their own content types and relationships, offering great flexibility in how content is structured and managed.
  • Multi-language support
    Contentful natively supports multiple languages, which is beneficial for global businesses needing localized content.
  • Extensive integrations
    Contentful can be easily integrated with various third-party services, enhancing its functionality and adaptability.
  • User-friendly interface
    The platform offers an intuitive admin interface that makes it easy for non-technical users to manage content.
  • Strong community and support
    Contentful has a large community of developers and provides extensive documentation and support resources.

Possible disadvantages of Contentful

  • Cost
    Contentful can be expensive, especially for small businesses or startups, as its pricing scales with the amount of content and API calls.
  • Complexity
    The initial setup and customization can be complex, requiring a good understanding of both the platform and RESTful APIs.
  • Dependence on developers
    While the platform is user-friendly, leveraging its full potential often requires significant developer input, particularly for custom integrations and advanced features.
  • Limited built-in features
    Contentful focuses on being a pure headless CMS, which means it lacks some built-in features like website themes or e-commerce functionalities that are present in other CMS platforms.
  • Performance issues
    Some users have reported performance issues when managing a very large number of content entries or making a high volume of API requests.
  • Learning curve
    There is a learning curve, particularly for users new to headless CMS architecture and API-centric content management.

ClickHelp features and specs

  • Flexibility and Power
    Rich topic content, Easy migration, Full reader UI customization
  • Collaboration and Teamwork
    Cloud hosting, Customizable workflow, Email notifications, Mentions in comments
  • Single-Sourcing and Content Reuse
    Cross-project content reuse, Multi-channel publishing
  • Comprehensive Reader UI
    7 ready Reader UI templates, Patented Full-Text Search engine
  • Analytics and Reporting
    Project readiness, Topic ratings
  • Translation and Localization
    Translator dashboard
  • ClickHelp AI
    a powerful add-on that enhances the documentation experience by providing an intelligent assistant for readers and a smart writing companion for authors
  • IP Allowlist
    corporate security feature that restricts access to the authoring environment (Contributor UI) and API by permitting connections only from trusted IPv4/IPv6 addresses or specified network ranges using CIDR notation.
  • Audit Trail
    logs events within your ClickHelp portal to enhance security and accountability.
  • Integrations via Zapier
    empowers teams to automate documentation workflows by connecting ClickHelp to over 6,000 external applications, enabling seamless cross-platform task triggers and actions without writing any code.
  • RTL language support
    support for both readers and authors
  • support for AI-Friendly Documentation
    a suite of features designed to make your portal's content easily discoverable, readable, and indexable for modern AI agents and Large Language Models (LLMs) like ChatGPT and Claude.
  • Multi-site setup
    Publish and manage multiple independent, public-facing documentation sites from a single ClickHelp portal.

Analysis of Contentful

Overall verdict

  • Contentful is generally considered a good choice for organizations that require a modern, scalable solution for managing and distributing content across various channels. Its strong API capabilities, flexibility with front-end technologies, and support for collaboration between technical and non-technical users make it a worthwhile consideration. However, it might not be the first choice for smaller projects or users seeking an all-in-one CMS with tightly integrated front-end presentation capabilities.

Why this product is good

  • Contentful is a headless content management system (CMS) that is popular for its flexibility and scalability. It decouples the back-end management of content from the front-end presentation, enabling developers to deliver content across multiple platforms and devices with ease. The platform supports seamless content integration through its robust API, which is a key advantage for businesses looking to create a consistent experience across web, mobile, and other channels. Additionally, Contentful offers a user-friendly interface for non-technical users to manage content, making it both versatile and accessible.

Recommended for

  • Organizations with complex content distribution needs
  • Businesses looking for a headless CMS solution
  • Development teams seeking API-first architecture
  • Brands aiming for multi-platform content delivery
  • Enterprises requiring scalable content management solutions

Contentful videos

Bits & Bytes Ep. 1 - What is Contentful?

More videos:

  • Review - A Quick look at contentful | #CodingPhase
  • Review - Gatsby And Contentful - The Headless CMS Approach - Episode 1

ClickHelp videos

ClickHelp Review - GreeneStep

More videos:

  • Review - ClickHelp 3 Minute Overview
  • Review - ClickHelp - Professional Online Documentation Tool Introduction
  • Review - ClickHelp - Professional Online Documentation Tool Introductionv

Category Popularity

0-100% (relative to Contentful and ClickHelp)
CMS
100 100%
0% 0
Knowledge Management
0 0%
100% 100
Blogging
100 100%
0% 0
Document Management
0 0%
100% 100

Questions & Answers

As answered by people managing Contentful and ClickHelp.

What makes your product unique?

ClickHelp's answer:

ClickHelp stands out for its combination of advanced features, ease of use, and focus on enhancing collaboration and productivity in technical writing teams.

Why should a person choose your product over its competitors?

ClickHelp's answer:

ClickHelp is a comprehensive, AI-powered SaaS documentation platform that distinguishes itself through specialized features for authoring, automation, and modern AI compatibility.

How would you describe the primary audience of your product?

ClickHelp's answer:

The primary audience for ClickHelp consists of technical writing teams and software companies of all sizes that require a professional solution for creating, hosting, and delivering documentation.

User comments

Share your experience with using Contentful and ClickHelp. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Contentful and ClickHelp

Contentful Reviews

  1. Eleanor Bennett
    ยท Digital Marketing Specialist at Logit.io ยท
    Very generous free plan

    The free plan of Contentful is generous enough to allow us to run a successful technology blog without having to pay for any overheads to run it. We used them as an alternative to the previously used Ghost. We have experienced a lot of growth since this migration.

    ๐Ÿ Competitors: Ghost

21 Headless CMS Platforms That You Should Check Out
Contentful integrates with many tools and helps you create your content quickly. It is mostly used for e-commerce websites.
Source: popupsmart.com
Best Headless CMS in 2022
Contentful is an API-driven headless CMS that focuses on content and the backend. It is considered one of the best systems for small to medium enterprises. You can edit content anywhere by any smart device and integrate it with other services such as Dropbox.
Source: flatlogic.com
Best Headless CMS for 2020
Yes, hosted providers, such as Contentful would be easier to use but it literally comes with a price...
Source: dev.to
11 Headless CMS to Consider for Modern Application
It uses RESTful API development kits for all popular languages. Contentful is welcoming newcomers, so anyone can quickly create data entries.
Source: geekflare.com
34 Headless CMS That Should Be On Your Radar
Founded in 2013, Germany-based Contentful offers an API-driven headless CMS. Contentfulรขย€ย™s RESTful API gives developers full programmatic control of content, digital assets, and translations. The platform also takes advantage of caching techniques as well as external CDN integrations to enable the delivery of API payloads in the sub-100ms range.
Source: www.cmswire.com

ClickHelp Reviews

  1. Matt Foster
    ยท Documentation Lead at Nimbus Software Solutions ยท
    A Game changer for my team

    ClickHelp has completely transformed how our team handles technical documentation. As the Documentation Lead at Nimbus Software Solutions, I oversee content creation for multiple SaaS products, and we needed a tool that was both powerful and user-friendly. ClickHelp delivered on both fronts.

    The interface is clean and intuitive, which made onboarding easyโ€”even for team members new to documentation platforms. Features like single-sourcing, version control, and real-time collaboration have improved our workflow. We also appreciate the customization options that let us maintain a consistent brand voice across all our content.

    Publishing is fast and seamless, and the platformโ€™s performance is reliable even with large documentation sets. Plus, ClickHelpโ€™s support team has been responsive and knowledgeable whenever we needed help.

    ๐Ÿ Competitors: Confluence, MadCap Flare, HelpNDoc
  2. Grace Dunce
    ยท Senior technical writer at Tech Networks ยท
    It helps us a lot

    I like ClickHelp as we (my team) created a huge database with this tool and all the content is reusable. That makes the work simpler. We leave comments right inside the topic like in Google Docs. That is perfect! Nothing gets lost. The tool is cloud-based. So, we can work from any place. It happens that I make corrections during my weekend from home. It saves me from the necessity rush to the office. The portal is protected by a password. You may give access to your portal to your colleagues or readers and their permissions will be different. For us, the main advantage is that everything is in order and under control now.

    ๐Ÿ Competitors: MadCap Flare, Paligo
    ๐Ÿ‘ Pros:    Simple|Intuitive|Reasonable pricing|Feature rich
    ๐Ÿ‘Ž Cons:    None so far
  3. Mark
    ยท Technical Writer at Freelance ยท
    Great tool!

    I started to use ClickHelp a couple of years ago. So far it is the only service that gives me the ability to create several manuals from one and the same source. I create the initial document that contains all the information and then generate different outputs hiding and showing some parts of the document. I do not have to copy and paste the passages all the time. One more thing I love is the branding. As a freelancer, I am often engaged in several projects. So I have to take care of the consistency and corporate identity of my documentation for each project. Each company has its own rules. For ClickHelp it is not a problem. What I enjoy as well is that when something goes wrong I can get back to the exact version of the document that I need. All the changes are saved in the version history.

    ๐Ÿ Competitors: Paligo
    ๐Ÿ‘ Pros:    Reliable|Feature rich|Convenient|Good price

Best 25 Software Documentation Tools 2023
ClickHelp is a cloud-based documentation tool that allows businesses to create, manage, and publish online documentation, knowledge bases, user manuals, and help systems for their products or services.
Source: www.uphint.com
19 Best Online Documentation Software & Tools for 2023
ClickHelp offers a holistic solution for all your documentation needs. Right from authoring and hosting to publishing, ClickHelp assists you across all stages of the document-building process. Collaboration is a breeze for teams as they can work collectively on articles, track historical changes, and stay on top of all activities through internal comments.

Social recommendations and mentions

Based on our record, Contentful should be more popular than ClickHelp. It has been mentiond 10 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Contentful mentions (10)

  • How to connect nextjs app to contenful cms - 2025
    First, you need to register on the Contentful website and create an account. - Source: dev.to / over 1 year ago
  • My blog post workflow
    Next, Iโ€™ll copy and paste the draft text to my CMS. Iโ€™ve been using Contentful since working there in 2021. I use Rich Text rather than Markdown for my posts and whatโ€™s great about this is that copying and pasting from Notion preserves hyperlinks and formatting. If Iโ€™m including anything else like code samples, images and other embedded media, I add those as separate linked entries manually whilst working through... - Source: dev.to / over 2 years ago
  • How to Style Markdown in Next.JS Using React-Markdown and SASS
    If you have a blog or website with articles or long text documents, markdown is your friend. It makes authoring documents so much easier and more intuitive than straight HTML. Markdown has a far smaller learning curve than HTML and can easily be taught to non-tech-savvy writers. Markdown editors are also built-in to headless CMSs like Contentful. - Source: dev.to / over 3 years ago
  • Looking to Create a Wordpress Style Website with Python / Flask
    It depends on the requirements, but this might actually call for a headless CMS like Forestry.io or Contentful coupled with a Static Site Generator like Hugo. The CMS will manage users/permissions/data hierarchy and provide a simple frontend for users to add content, lay out pages, etc. And then when they save a change, the SSG will re-run and render everything to static HTML/CSS/JS. Source: about 4 years ago
  • How to Create a Blog Using Next.js and Contentful CMS
    Contentful is a headless content management system (CMS). Headless simply means there is no front-end to display the content to the consumer. It's basically a database, but much easier to setup and maintain than a traditional relational database. Contentful provides a very easy-to-use API for fetching and managing content. They also support GraphQL queries if you're into that. - Source: dev.to / about 4 years ago
View more

ClickHelp mentions (3)

  • 7 Best Alternatives To MadCap Flare
    Clickhelp ClickHelp is an good option for companies looking for a new help authoring tool. ClickHelp is an up-to-date cloud-based documentation platform for teams who want to create, host, and maintain online software guides, knowledge bases, context help, and instructions. ClickHelp lets you to collaborate effectively with subject matter experts using the online portal, and publish documentation to a range of... - Source: dev.to / over 3 years ago
  • Good documentation platforms
    I use ClickHelp, it provides all features you mentioned. You can learn more here: https://clickhelp.com/. Source: about 4 years ago
  • Technical Writing Tools
    I used to work with Oxygen XML Author and easyDITA, which would be too expensive and might be overkill imo, so I was thinking about Madcap Flare or ClickHelp. Source: over 5 years ago

What are some alternatives?

When comparing Contentful and ClickHelp, you can also consider the following products

WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.

MadCap Flare - Documentation for Any Audience, Language or Format

Strapi - Manage any content. Anywhere. The leading open-source headless CMS. 100% JavaScript / TypeScript and fully customizable.

Document360 - Self-service knowledge base software focused on SaaS Products & Enterprise Software Projects.

Drupal - Drupal - the leading open-source CMS for ambitious digital experiences that reach your audience across multiple channels. Because we all have different needs, Drupal allows you to create a unique space in a world of cookie-cutter solutions.

HelpNDoc - What is HelpNDoc ? Easy to use yet powerful help authoring environment which can generate various documentation formats from a single source.