Software Alternatives, Accelerators & Startups

CometChat VS LiveAgent

Compare CometChat VS LiveAgent and see what are their differences

CometChat logo CometChat

Seamless Real-Time Chat Integration for Your Applications.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • CometChat Landing page
    Landing page //
    2023-06-28

CometChat offers a comprehensive in-app chat SDK platform that equips businesses with the tools to integrate real-time chat, voice, and video into their applications. Our product is packed with versatile features and seamless integrations, making our SDKs, APIs, and UI Kits one of the easiest to use in the industry. Looking for swift launch and effortless management? Use our no-code widget to simply copy and paste your way to a fully integrated in-app chat.

Key functionalities of CometChat encompass sharing capabilities for files and screens, instant language translation, and personalization for layouts, languages, and colors. It also features typing indicators, last-seen notifications, read confirmations, emojis, and stickers.

The cost of the product is calculated based on the number of active users per month, and customer support is provided via email and phone.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

CometChat

$ Details
freemium $109.0 / Monthly (Based on the Monthly Active Users (MAUs))
Platforms
Java Kotlin Swift JavaScript ReactJS React Native Flutter Angular
Release Date
-

CometChat features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

CometChat videos

iOS Chat App Tutorial - Build a Fully-Featured App in Swift

More videos:

  • Demo - Code an Android Chat App in 30 minutes
  • Tutorial - What is CometChat? Introduction

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to CometChat and LiveAgent)
Communication
100 100%
0% 0
Customer Support
0 0%
100% 100
Messaging
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing CometChat and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

CometChat's answer

CometChat provides three methods of implementation. Startups and dev teams can quickly go live with the no-code widgets, while front-end developers can leverage the low-code UI Kits for quick starts and solid business logic. For those who want greater control, the SDKs and APIs offer a solid foundation for building custom messaging experiences.

Whether you're running a social community, marketplace, dating service, on-demand service, or ed-tech platform, CometChat can be tailored to fit your needs.

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

CometChat's answer

Any business that wants to seamlessly integrate real-time chat features into their applications and websites.

Whether you're running a social community, marketplace, dating service, on-demand service, or ed-tech platform, CometChat can be tailored to fit your needs.

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

CometChat's answer

-Java -Kotlin -Swift -JavaScript -ReactJS -React Native -Flutter -Angular

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

CometChat's answer

-Sendbird

-Twilio

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using CometChat and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare CometChat and LiveAgent

CometChat Reviews

15 Best Twilio Alternatives 2022
What’s also great about CometChat is that it offers you more ways to implement their tools than Twilio. With CometChat, you can implement it in one of three possible ways: chat widgets, user interface kits, SDKs, and APIs.

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, CometChat seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

CometChat mentions (4)

  • Ask HN: Who is hiring? (April 2022)
    CometChat | Full Stack / Front-End Engineer | Remote | Full / Part-time Contract CometChat (https://cometchat.com) is an in-app communication platform that's fast and easy to use, with a wide range of integration options from widgets and pre-built UI kits to DIY with SDKs and APIs. We just raised a $10m series A and are growing quickly. We've decided to rebuild our developer documentation platform from scratch... - Source: Hacker News / about 2 years ago
  • Feedback on developing with Sendbird or Stream SDK
    I would recommend CometChat. Their Sample apps give you a kickstart. Check out https://cometchat.com. Source: over 2 years ago
  • What is HIPAA?
    Here at CometChat, we are dedicated to sensitizing you on educational topics that will fill the gap in understanding the role of communicative technologies in improving lives. You can check out our products on our site that you can integrate with your website or app such as CometChat SDK and CometChat UI Kit. - Source: dev.to / almost 3 years ago
  • How to Build a Team Messenger Site With React (Slack Clone)
    Are you inspired enough as a developer? Are you starting your journey as a web developer? Or do you seek to improve your skills to the next level? If you said yes to any of the above questions, then this tutorial is for you. As a developer, you need to get your hands dirty and implement the best set of apps available in the market to get the right people interested in you. In this tutorial, we will be combining... - Source: dev.to / almost 3 years ago

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing CometChat and LiveAgent, you can also consider the following products

Telegram - Telegram is a messaging app with a focus on speed and security. It’s superfast, simple and free.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Cotap - Cotap is a simple, secure mobile messaging app for fast, easy workplace communication.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

WhatsApp - WhatsApp Messenger: More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.