Software Alternatives, Accelerators & Startups

CloudTalk VS PlexTrac

Compare CloudTalk VS PlexTrac and see what are their differences

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CloudTalk logo CloudTalk

Work locally, grow globally

PlexTrac logo PlexTrac

PlexTrac is the #1 AI-powered platform for pentest reporting and threat exposure management, helping cybersecurity teams efficiently address the most critical threats and vulnerabilities.
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  • CloudTalk Landing page
    Landing page //
    2021-10-05

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to clients. All you have to do is connect to the internet and CloudTalk will take care of everything else. The advantage of cloud software is also the ability to fully scale and adapt to customer needs.

CloudTalk provides a number of advanced features such as automated call distribution, call forwarding, interactive voice response, custom reporting, international numbers and much more. One of the biggest benefits are the integrations with globally used systems (eg HubSpot, Zendesk, Salesforce, Intercom, Freshdesk ...) where companies have all the data in one place and always up to date.

  • PlexTrac Prioritizing Vulnerabilities
    Prioritizing Vulnerabilities //
    2025-04-02
  • PlexTrac Runbooks and Procedures
    Runbooks and Procedures //
    2025-04-02
  • PlexTrac Report Findings
    Report Findings //
    2025-04-02
  • PlexTrac Reporting Authoring
    Reporting Authoring //
    2025-04-02
  • PlexTrac Dashboard
    Dashboard //
    2025-04-08
  • PlexTrac
    Image date //
    2025-04-08

PlexTrac’s automated platform accelerates report writing and the findings handoff by enabling pentesters to reuse content, leverage over 25,000 pre-built findings writeups (CWEs, CVEs, and KEVs), customize templates without code, analyze data across sources, and streamline QA with Google-doc-like features. And with our new, native AI solution — Plex AI — you can auto-generate finding descriptions, remediation recommendations, and security narratives, saving hours of manual effort and scaling report authoring with ease.

PlexTrac centralizes findings from automated pentesting tools, vulnerability scanners, etc., providing a single source of truth. With PlexTrac Priorities, you can contextually score those findings to pinpoint what needs fixing first. Its customizable scoring equation highlights the most critical threats, helping allocate resources for maximum impact. The Priorities dashboard also keeps stakeholders informed, showcasing risk status and progress at a glance.

CloudTalk

$ Details
paid Free Trial $25 / Monthly
Platforms
Browser Windows Mac OSX Linux iOS Android
Release Date
2018 March
Startup details
Country
Slovakia

PlexTrac

$ Details
-
Platforms
-
Release Date
2022 January
Startup details
Country
United States
State
ID
City
Boise
Founder(s)
Dan DeCloss
Employees
250 - 499

CloudTalk features and specs

  • Call Recording
  • International Numbers
  • Automated Call Distribution
  • Interactive Voice Response
  • Call Forwarding
  • Click to Call

PlexTrac features and specs

  • Comprehensive Reporting
    PlexTrac offers detailed reporting features which allow users to create, customize, and manage security reports efficiently, thus saving time and reducing errors.
  • Collaboration and Integration
    The platform supports team collaboration with features that allow multiple users to work on a single report. It integrates well with various tools, enhancing workflow productivity.
  • Centralized Vulnerability Management
    PlexTrac centralizes vulnerability data, making it easier for security teams to track, manage, and remediate vulnerabilities effectively.
  • User-Friendly Interface
    The platform is designed with an intuitive interface that is easy to use, which lowers the learning curve and boosts user satisfaction.
  • AI Capabilities
    Boost efficiency by using AI to auto-generate findings and narrative descriptions and analyze report data.
  • Schedule & Scope
    Schedule and scope engagements, manage inbound scheduling requests, and easily manage team workload capacity.
  • Procedures & Runbooks
    Build procedures into reusable test plans to report against frameworks, ensure consistent testing, quickly ramp up new pentesters, and communicate what testing has been completed.
  • Data Ingestion
    Ingest data from all your pentesting security tools and scanners and deduplicate vulnerabilities via a wide range of platform integrations.
  • Reusable Content
    Store and reuse details writeups, narratives and procedures to streamline report creation and drive consistency–including the industry’s largest out-of-the-box repository of over 25,000 writeups.
  • Client Portal
    Deliver actionable engagement results through a white-labeled client portal with dynamic data, a real-time view of findings to track progress, report visuals, and access to historical data.

Analysis of CloudTalk

Overall verdict

  • CloudTalk is considered a strong choice for businesses that require a reliable and scalable cloud-based phone system with advanced features. Customer reviews generally highlight its ease of use, extensive functionality, and excellent customer support.

Why this product is good

  • CloudTalk is often praised for its user-friendly interface, robust features such as call analytics, CRM integrations, and automated call distribution. It is particularly beneficial for businesses looking to streamline their communication processes and improve customer service through a cloud-based phone system.

Recommended for

    CloudTalk is recommended for small to medium-sized businesses, contact centers, and enterprises that need a comprehensive virtual phone system. It's especially beneficial for those looking to enhance their customer support capabilities and improve internal communication.

CloudTalk videos

CloudTalk - video review & short demo

More videos:

  • Review - Getting Started with CloudTalk - Phone System Overview
  • Review - LiveAgent + CloudTalk - Integration Overview
  • Review - How CloudTalk helped Boataround grow from a start-up to a world leader
  • Demo - We are Launching Our Remastered CloudTalk Go Application

PlexTrac videos

Create a Pentest Report in 5 Minutes or Less with PlexTrac — PlexTrac Demo

More videos:

  • Demo - Learn how to prioritize remediation with configurable risk scoring.
  • Review - Plextrac Overview
  • Review - Analysts and Analytics: PlexTrac Like a Pro Episode 2 (May 27th, 2020) - PlexTrac Webinars
  • Review - Introduction: PlexTrac Like a Pro Episode 1 (April 22nd, 2020) - PlexTrac Webinars

Category Popularity

0-100% (relative to CloudTalk and PlexTrac)
Communication
100 100%
0% 0
Pentest Tools
0 0%
100% 100
VoIP
100 100%
0% 0
Cyber Security
0 0%
100% 100

Questions & Answers

As answered by people managing CloudTalk and PlexTrac.

What makes your product unique?

PlexTrac's answer:

PlexTrac is the only platform that bridges the gap between offensive and defensive security teams by bringing together pentest reporting, vulnerability management, and threat exposure tracking in one unified, workflow-driven platform.

Unlike traditional tools that just generate static reports or list findings, PlexTrac enables real-time collaboration, automated risk scoring, and continuous validation — helping teams move from findings to fixes faster.

Why should a person choose your product over its competitors?

PlexTrac's answer:

People choose PlexTrac because it:

Saves time — teams report saving 30–70% of the time previously spent on manual reporting and remediation tracking.

Centralizes security data — findings from scanners, pentests, bug bounty platforms, and red team ops are all in one place.

Prioritizes what matters — contextual risk scoring helps teams focus on the vulnerabilities that actually pose a business risk.

Enables automation — from report generation to ticketing workflows with Jira, ServiceNow, and more.

Works for both enterprises and MSSPs — with multi-tenant support, customizable templates, and powerful integrations.

Bottom line: PlexTrac turns vulnerability noise into actionable, trackable, and reportable outcomes.

How would you describe the primary audience of your product?

PlexTrac's answer:

PlexTrac primarily serves:

Enterprise cybersecurity teams (especially blue and purple teams)

Red teams and penetration testers looking to streamline reporting and remediation

MSSPs who need a scalable platform to manage clients, reports, and workflows

CISOs and security leaders who want visibility into remediation progress and risk trends

These users are typically frustrated by manual workflows, fragmented tools, and poor collaboration across security functions.

What's the story behind your product?

PlexTrac's answer:

PlexTrac was founded by Dan DeCloss, a former red teamer and security leader, who experienced firsthand the pain of manual reporting, siloed data, and disconnected remediation workflows.

He built PlexTrac to bridge the communication gap between red and blue teams, helping security professionals work faster, collaborate better, and reduce real risk more efficiently.

Since its founding, PlexTrac has evolved from a better reporting tool to a comprehensive threat exposure management platform used by hundreds of security teams worldwide.

Who are some of the biggest customers of your product?

PlexTrac's answer:

Fortune 500 enterprises across finance, healthcare, and tech

Leading MSSPs and consultancies who deliver pentesting and security services at scale

Federal government agencies and defense contractors requiring compliance with frameworks like NIST and CMMC

Higher education institutions with active security testing programs

User comments

Share your experience with using CloudTalk and PlexTrac. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare CloudTalk and PlexTrac

CloudTalk Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
CloudTalk is an innovative call center software that provides users with various unique tools. For example, its custom queue feature allows support teams to dictate where incoming calls will be distributed. With CloudTalk, inbound calls are routed to agents best suited to solve the customer's issue. This eliminates call transfers, which can add friction to the customer...
The Top 9 Aircall Alternatives: How Do They Compare?
CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems.
Source: aircall.io
Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
In terms of integrations, Cloudtalk is also pretty comparable to Aircall, and like Dialpad, both have open APIs, so if for whatever reason you don’t like Aircall, Cloudtalk could be a good alternative.
Source: www.dialpad.com
7 Best Cloud PBX Solution for Small to Medium Business
CloudTalk is a consolidated cloud-based phone system with an integrated call center platform. It’s built to work with modern business tools, helpdesk, and eCommerce stores, which helps to streamline client-to-business communication. The most popular monthly plan starts at $20 and can be upgraded depending on your needs.
Source: geekflare.com
Top successful VoIP business phone system providers in the market
CloudTalk is an online VoIP business phone system mainly built for startups and enterprises. It uses state of the art VoIP technology in order to deliver the advanced call center management and call routing. However, the platform comes up with some of the detailed statistics for better performance monitoring. In the pricing part, CloudTalk offers plans that are bundled...
Source: talkroute.com

PlexTrac Reviews

We have no reviews of PlexTrac yet.
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What are some alternatives?

When comparing CloudTalk and PlexTrac, you can also consider the following products

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

AttackForge - AttackForge is the #1 Penetration Testing Management & Collaboration Platform for Enterprise. Bringing Security & Business Together On Your Pentesting Program.

Dialpad - Switch is a cloud-based phone system built for Google Apps users.

dradis - Dradis is the open-source reporting and collaboration tool for IT security professionals.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Faraday IDE - Collaborative Penetration Test and Vulnerability Management Platform that increases transparency...