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CloudTalk VS Matter

Compare CloudTalk VS Matter and see what are their differences

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Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. ยป Base Details
  2. ยป Videos
  3. ยป Reviews
  4. ยป Alternatives

CloudTalk logo CloudTalk

Work locally, grow globally

Matter logo Matter

Create a feedback-focused culture in Slack with Matter!
  • CloudTalk Landing page
    Landing page //
    2021-10-05

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to clients. All you have to do is connect to the internet and CloudTalk will take care of everything else. The advantage of cloud software is also the ability to fully scale and adapt to customer needs.

CloudTalk provides a number of advanced features such as automated call distribution, call forwarding, interactive voice response, custom reporting, international numbers and much more. One of the biggest benefits are the integrations with globally used systems (eg HubSpot, Zendesk, Salesforce, Intercom, Freshdesk ...) where companies have all the data in one place and always up to date.

  • Matter Landing page
    Landing page //
    2023-05-10

Recognize team members with Kudos, rewards, and feedback in Slack.

Matter is: - Free Forever - Easy Set Up - Unlimited Members - No Credit Card Required

Start #FeedbackFriday today!

CloudTalk

Website
cloudtalk.io
Pricing URL
Official CloudTalk Pricing
$ Details
paid Free Trial $25.0 / Monthly
Platforms
Browser Windows Mac OSX Linux iOS Android
Release Date
2018 March
Startup details
Country
Slovakia
Edit details

Matter

Website
matterapp.com
Pricing URL
Official Matter Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

CloudTalk features and specs

  • Call Recording
  • International Numbers
  • Automated Call Distribution
  • Interactive Voice Response
  • Call Forwarding
  • Click to Call

Matter features and specs

  • User-Friendly Interface
    Matter features an intuitive design that simplifies navigation, enabling users to easily provide and receive feedback.
  • Customizable Feedback
    Users can tailor feedback templates to fit their unique needs and organizational culture, enhancing the relevance of the feedback.
  • Real-Time Notifications
    The app provides instant notifications, keeping users updated on feedback as soon as it is given.
  • Anonymous Feedback
    Matter allows for the submission of anonymous feedback, promoting honesty and reducing the fear of retribution.
  • Integration with Collaboration Tools
    Matter integrates seamlessly with popular collaboration tools like Slack and Microsoft Teams, facilitating easy adoption into existing workflows.

Possible disadvantages of Matter

  • Limited Free Features
    The free version of Matter offers limited functionalities, which may necessitate a subscription to access more advanced features.
  • Learning Curve
    Although the interface is user-friendly, some users may initially find it challenging to understand how to make the most out of all the available features.
  • Dependency on User Participation
    The effectiveness of the app is highly dependent on active user participation, which may be inconsistent across teams.
  • Feedback Overload
    Users might become overwhelmed by the volume of feedback, making it difficult to prioritize and act on the most critical pieces of information.
  • Privacy Concerns
    Despite efforts to anonymize feedback, there may still be concerns about data privacy and the potential for identifying anonymous contributors.

Analysis of CloudTalk

Overall verdict

  • CloudTalk is considered a strong choice for businesses that require a reliable and scalable cloud-based phone system with advanced features. Customer reviews generally highlight its ease of use, extensive functionality, and excellent customer support.

Why this product is good

  • CloudTalk is often praised for its user-friendly interface, robust features such as call analytics, CRM integrations, and automated call distribution. It is particularly beneficial for businesses looking to streamline their communication processes and improve customer service through a cloud-based phone system.

Recommended for

    CloudTalk is recommended for small to medium-sized businesses, contact centers, and enterprises that need a comprehensive virtual phone system. It's especially beneficial for those looking to enhance their customer support capabilities and improve internal communication.

Analysis of Matter

Overall verdict

  • Matter is considered a good tool for teams that prioritize effective communication and continuous improvement. Its focus on feedback and recognition can help foster a more transparent and supportive work culture.

Why this product is good

  • Matter (matterapp.com) is a feedback and development tool designed to enhance team communication and personal growth. It is praised for its user-friendly interface, ability to facilitate constructive feedback, and promote a positive team culture. The platform allows users to send and receive feedback, track personal development progress, and recognize peers' achievements, making it a valuable tool for both individual and team development.

Recommended for

  • Teams seeking to improve communication and feedback processes
  • Managers looking to promote a culture of recognition and growth
  • Individuals who are focused on personal development and skill enhancement
  • Organizations aiming to build a positive and engaged workplace environment

CloudTalk videos

+ Add

CloudTalk - video review & short demo

More videos:

  • Review - Getting Started with CloudTalk - Phone System Overview
  • Review - LiveAgent + CloudTalk - Integration Overview
  • Review - How CloudTalk helped Boataround grow from a start-up to a world leader
  • Demo - We are Launching Our Remastered CloudTalk Go Application

Matter videos

+ Add

Matter Compilation: Crash Course Kids

More videos:

  • Review - What's Matter? - Crash Course Kids #3.1
  • Review - Matter | Review in 2 Minutes

Category Popularity

0-100% (relative to CloudTalk and Matter)

CloudTalk

Matter

Communication
100 100%
Communication
0% 0
Productivity
0 0%
Productivity
100% 100
VoIP
100 100%
VoIP
0% 0
Tech
0 0%
Tech
100% 100

User comments

Share your experience with using CloudTalk and Matter. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare CloudTalk and Matter

CloudTalk Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
CloudTalk is an innovative call center software that provides users with various unique tools. For example, its custom queue feature allows support teams to dictate where incoming calls will be distributed. With CloudTalk, inbound calls are routed to agents best suited to solve the customer's issue. This eliminates call transfers, which can add friction to the customer...
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems.
Source: aircall.io
Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
In terms of integrations, Cloudtalk is also pretty comparable to Aircall, and like Dialpad, both have open APIs, so if for whatever reason you donโ€™t like Aircall, Cloudtalk could be a good alternative.
Source: www.dialpad.com
7 Best Cloud PBX Solution for Small to Medium Business
CloudTalk is a consolidated cloud-based phone system with an integrated call center platform. Itโ€™s built to work with modern business tools, helpdesk, and eCommerce stores, which helps to streamline client-to-business communication. The most popular monthly plan starts at $20 and can be upgraded depending on your needs.
Source: geekflare.com
Top successful VoIP business phone system providers in the market
CloudTalk is an online VoIP business phone system mainly built for startups and enterprises. It uses state of the art VoIP technology in order to deliver the advanced call center management and call routing. However, the platform comes up with some of the detailed statistics for better performance monitoring. In the pricing part, CloudTalk offers plans that are bundled...
Source: talkroute.com

Matter Reviews

10 Workleap Competitors: Pricing & Reviews [2025 Guide]
About Matter: Matter is a versatile employee recognition technology that smoothly interacts with Slack and Microsoft Teams, making it ideal for companies looking to enhance employee engagement directly within their daily workflows. Designed as a Slack-first and Teams-first application, Matter enables peer-to-peer recognition with beautiful, customizable kudos cards, allowing...
Source: matterapp.com
7+ Assembly Alternatives: Pricing & Reviews [2024 Guide]
About Matter: Matter is a cutting-edge employee recognition platform that prioritizes peer-to-peer recognition and immediate feedback. Designed to integrate seamlessly with tools like Slack and Microsoft Teams, Matter allows teams to easily celebrate achievements and recognize each other's contributions. This focus on real-time interaction helps foster a culture of...
Source: matterapp.com

What are some alternatives?

When comparing CloudTalk and Matter, you can also consider the following products

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Readwise - Effortlessly rediscover and organize your Kindle highlights

Dialpad - Switch is a cloud-based phone system built for Google Apps users.

Raindrop.io - All your articles, photos, video & content from web & apps in one place.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Instapaper - Instapaper is a simple tool to save web pages for reading later.

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