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Cloudbeds VS Smartguide

Compare Cloudbeds VS Smartguide and see what are their differences

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Cloudbeds logo Cloudbeds

Cloudbeds is the hospitality management system built for ambitious hoteliers who demand more, unifying operations, distribution, guest experience, and revenue marketing within a single system.

Smartguide logo Smartguide

No-Code Development Platforms
  • Cloudbeds
    Image date //
    2026-05-01

Cloudbeds is the hospitality management system built for ambitious hoteliers who demand more. The Cloudbeds platform unifies operations, distribution, guest experience, and revenue marketing, giving operators a breadth of tools to capture demand, grow direct bookings, optimize pricing, maximize upsell revenue, and act on real-time intelligence within a single system. Designed to scale with independent hotels, large hotel groups, and multi-property portfolios, Cloudbeds is trusted by tens of thousands of properties in more than 150 countries.  Founded in 2012, Cloudbeds is recognized as a top Hotel Management System, PMS, and Channel Manager — and Best Place to Work — by Hotel Tech Report for eight consecutive years.

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Cloudbeds features and specs

  • Booking Engine
    Commission-free online booking engine for hospitality properties
  • Property Management
    #1 PMS system 2023 - as voted on Hotel Tech Awards
  • Channel Manager
    Industry-leading channel manager with 450+ connection, real time update
  • Marketplace & Open API
    Integration with 450+ leading hotel technology tools and apps
  • Payments
    One single platform now with an integrated terminal
  • Reservation Management
    Revolutionizing dynamic pricing for independent lodging providers in the hospitality industry
  • Digital Marketing
    Hospitality-focused digital marketing solution run by a trusted partner.
  • Guest Engagement
    #1 guest messaging system to increase guest satisfaction, drive incremental revenue, and streamline internal operations.
  • Unified inbox
    Manage SMS, email, WhatsApp, Booking.com, Expedia, Airbnb and more in a single view. However your guests reach out, you’re ready to respond instantly.
  • Digital check-in
    Digital registration lets guests check in before they even set foot on your property — ID, documents, signatures, all synced directly to your Cloudbeds PMS.
  • Check-in kiosk
    Help guests avoid lines and allow your staff to provide personalized, mobile check-ins by transforming your hotel lobby into a self-service check-in/check-out station.
  • Reputation Management
    Hotels with higher ratings can charge more, and with centralized insights and faster response times, you can turn guest sentiment into real pricing power.
  • Guest Marketing CRM
    Cloudbeds Guest Marketing CRM helps you know your guests and keep them coming back — with smart email campaigns, guest profiles, and more profitability from every stay.
  • Revenue Intelligence RMS
    Move faster and smarter than ever before. Cloudbeds Revenue Intelligence is powered by the only causal AI built exclusively for hospitality, turning market guesswork into your most confident, profitable actions.
  • Websites
    Your website is your hotel’s first impression. Make it count with stunning, conversion-optimized Cloudbeds Websites powered by hospitality expertise and AI — and built to drive direct bookings and revenue from day one.
  • Open API
    Keep the tools you love. Connect the ones you need. Build custom applications with our open API. Cloudbeds integrates seamlessly to help everything run smoother.

Smartguide features and specs

  • User-Friendly Interface
    Smartguide offers an intuitive and easy-to-navigate interface that simplifies the user experience for both beginners and experienced operators.
  • Enhanced Efficiency
    By optimizing conveyor belt operations, Smartguide can significantly increase system efficiency and reduce downtime.
  • Real-Time Monitoring
    The system provides real-time data and monitoring, allowing for immediate adjustments and quick response to potential issues.
  • Customized Solutions
    Smartguide allows for tailored solutions that can be adapted to specific system requirements and environments, enhancing performance.
  • Cost Savings
    By increasing efficiency and reducing downtime, Smartguide can lead to substantial cost savings over time.

Possible disadvantages of Smartguide

  • Initial Setup Cost
    The initial investment required for implementing Smartguide can be relatively high, particularly for small-scale operations.
  • Learning Curve
    Despite its user-friendly design, there may be a learning curve for operators who are not familiar with smart systems or new technologies.
  • Dependency on Technology
    Reliance on technology can be a drawback if there are technical issues or system failures, potentially leading to operational disruptions.
  • Compatibility Issues
    There might be compatibility challenges with existing systems, requiring additional adjustments or investments to integrate Smartguide effectively.
  • Maintenance Requirements
    Smart systems require ongoing maintenance and updates to ensure optimal performance, which can add to operational costs over time.

Analysis of Cloudbeds

Overall verdict

  • Overall, Cloudbeds is highly regarded in the hospitality industry for its versatility and ease of use. It is particularly praised for its integration capabilities and responsive customer support. While it may be on the pricier side for smaller operations, its features can provide significant value for medium to large-scale businesses.

Why this product is good

  • Cloudbeds is known for its comprehensive and user-friendly platform that assists hospitality businesses in managing reservations, guest experiences, and room availability across various channels. It consolidates multiple functions like booking engines, channel managers, and property management systems, making operations more efficient. Cloudbeds also offers robust analytics and reporting features, which help businesses make informed decisions.

Recommended for

    Cloudbeds is especially recommended for independent hotels, hostels, bed and breakfasts, and hotel chains seeking a centralized platform to streamline operations and enhance guest experiences. It is ideal for those who require effective channel management and comprehensive reporting tools.

Cloudbeds videos

+ Add

Cloudbeds platform demos

More videos:

  • Review - Powering the world's most ambitious hoteliers

Smartguide videos

+ Add

Braun Oral-B SmartGuide Review

More videos:

  • Review - SmartGuide Travel - Audio Guide & Offline Maps
  • Review - Create a digital audio guide for your destination with SmartGuide

Category Popularity

0-100% (relative to Cloudbeds and Smartguide)

Cloudbeds

Smartguide

Hotel Management Software
100 100%
Hotel Management Software
0% 0
Travel
0 0%
Travel
100% 100
Online Bookings
100 100%
Online Bookings
0% 0
Rapid Application Development
0 0%
Rapid Application Development
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Cloudbeds and Smartguide

Cloudbeds Reviews

12 Best Cloudbeds Alternatives For 2024
Cloudbeds is a powerful software solution that combines a property management platform, online booking, POS, hotel booking, and channel management into one interface. This innovative tool takes the complexity out of hotel management and transforms it into a streamlined process, giving you more time to focus on your guests in the hospitality industry. However, I understand...
Source: thehotelgm.com
The Best Free Open Source Hotel Management Software of 2022
Cloudbeds serves the operational needs of hotels of all sizes, be it vacation rentals, B&Bs, midsized or large hotels. Key features of Cloudbeds hotel management software are customer relationship management (CRM), point of sale, reservation, front desk management, and a lot more.
Source: www.techjockey.com
Top 5 Best Hotel Management Software In 2019
Cloudbeds came into being in 2012 when two close friends Adam Harris and Richard Castle collaborated to create a hotel management solution that would simplify the work of hotels. Today, it offers a suite of hospitality management software that serves the likes of Expedia, Booking.com, Airbnb, TripConnect, HostelWorld, and more. Hotels, vacation rentals, hostels, and groups...
Source: www.techtimes.com

Smartguide Reviews

We have no reviews of Smartguide yet.
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What are some alternatives?

When comparing Cloudbeds and Smartguide, you can also consider the following products

Viator - Tours, things to do, sightseeing tours, day trips and more from Viator.

StepShot - Make knowledge sharing more time-efficient!

TrustYou Messaging - Talk with guests via SMS, Facebook Messenger, email and live chat to improve operations & build loyalty. Internal staff management & Amazon Echo included!

VoiceMap - VoiceMap offers location-aware audio tours created by local storytellers. Tours can be downloaded to a mobile app and audio tracks automatically start playing triggered by GPS. VoiceMap also lets you sign up as storyteller and create your own tour.

Hotello - Hotello is a SAAS cloud or on premise hospitality management software that manage establishment's day to day operations and customer service.

Bubble.io - Building tech is slow and expensive. Bubble is the most powerful no-code platform for creating digital products.

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