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Cloudbeds VS Exterro

Compare Cloudbeds VS Exterro and see what are their differences

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Contents:
  1. ยป Base Details
  2. ยป Videos
  3. ยป Reviews
  4. ยป Alternatives

Cloudbeds logo Cloudbeds

Cloudbeds is the hospitality management system built for ambitious hoteliers who demand more, unifying operations, distribution, guest experience, and revenue marketing within a single system.

Exterro logo Exterro

Exterro offer eDiscovery and legal software solutions.
  • Cloudbeds
    Image date //
    2026-05-01

Cloudbeds is the hospitality management system built for ambitious hoteliers who demand more. The Cloudbeds platform unifies operations, distribution, guest experience, and revenue marketing, giving operators a breadth of tools to capture demand, grow direct bookings, optimize pricing, maximize upsell revenue, and act on real-time intelligence within a single system. Designed to scale with independent hotels, large hotel groups, and multi-property portfolios, Cloudbeds is trusted by tens of thousands of properties in more than 150 countries.ย  Founded in 2012, Cloudbeds is recognized as a top Hotel Management System, PMS, and Channel Manager โ€” and Best Place to Work โ€” by Hotel Tech Report for eight consecutive years.

  • Exterro Landing page
    Landing page //
    2023-10-03

Cloudbeds features and specs

  • Booking Engine
    Commission-free online booking engine for hospitality properties
  • Property Management
    #1 PMS system 2023 - as voted on Hotel Tech Awards
  • Channel Manager
    Industry-leading channel manager with 450+ connection, real time update
  • Marketplace & Open API
    Integration with 450+ leading hotel technology tools and apps
  • Payments
    One single platform now with an integrated terminal
  • Reservation Management
    Revolutionizing dynamic pricing for independent lodging providers in the hospitality industry
  • Digital Marketing
    Hospitality-focused digital marketing solution run by a trusted partner.
  • Guest Engagement
    #1 guest messaging system to increase guest satisfaction, drive incremental revenue, and streamline internal operations.
  • Unified inbox
    Manage SMS, email, WhatsApp, Booking.com, Expedia, Airbnb and more in a single view. However your guests reach out, youโ€™re ready to respond instantly.
  • Digital check-in
    Digital registration lets guests check in before they even set foot on your property โ€” ID, documents, signatures, all synced directly to your Cloudbeds PMS.
  • Check-in kiosk
    Help guests avoid lines and allow your staff to provide personalized, mobile check-ins by transforming your hotel lobby into a self-service check-in/check-out station.
  • Reputation Management
    Hotels with higher ratings can charge more, and with centralized insights and faster response times, you can turn guest sentiment into real pricing power.
  • Guest Marketing CRM
    Cloudbeds Guest Marketing CRM helps you know your guests and keep them coming back โ€” with smart email campaigns, guest profiles, and more profitability from every stay.
  • Revenue Intelligence RMS
    Move faster and smarter than ever before. Cloudbeds Revenue Intelligence is powered by the only causal AI built exclusively for hospitality, turning market guesswork into your most confident, profitable actions.
  • Websites
    Your website is your hotelโ€™s first impression. Make it count with stunning, conversion-optimized Cloudbeds Websites powered by hospitality expertise and AI โ€” and built to drive direct bookings and revenue from day one.
  • Open API
    Keep the tools you love. Connect the ones you need. Build custom applications with our open API. Cloudbeds integrates seamlessly to help everything run smoother.

Exterro features and specs

  • Comprehensive E-Discovery Suite
    Exterro offers a robust and comprehensive E-Discovery platform that integrates multiple functions including legal hold, data mapping, and review analytics, which simplifies the management of legal processes.
  • User-Friendly Interface
    The platform is designed with an intuitive interface that enhances user experience, making it easier for legal teams to navigate and utilize various features without extensive training.
  • Scalability
    Exterro is highly scalable, accommodating the needs of both small legal teams and large enterprises. This flexibility makes it suitable for a wide range of organizational sizes and complexities.
  • Advanced Analytics
    The software includes advanced analytics capabilities, enabling users to dig deeper into data, identify key patterns, and make more informed decisions during the discovery process.
  • Integration Capabilities
    Exterro integrates well with a variety of other tools and platforms, such as Microsoft Office 365, Google Workspace, and various document management systems, enhancing its utility in diverse IT environments.
  • Data Privacy & Compliance
    The platform includes features tailored to comply with major data protection regulations like GDPR and CCPA, helping organizations mitigate risks associated with data breaches and non-compliance.

Possible disadvantages of Exterro

  • Cost
    The comprehensive nature and advanced features of Exterro come with a higher price tag, which may be prohibitive for smaller organizations or those with limited budgets.
  • Complex Implementation
    Implementing Exterro can be complex and time-consuming, often requiring dedicated IT resources and thorough planning to ensure a smooth rollout.
  • Steep Learning Curve for Advanced Features
    While the basic functions are user-friendly, some of the more advanced features have a steep learning curve, potentially requiring additional training and time investment for users to fully leverage them.
  • Limited Customization
    Some users may find that there are limitations in customization options, which might restrict their ability to tailor the platform to fit specific workflows or preferences.
  • Performance Issues
    There have been instances of performance issues, particularly with large data sets, which can slow down processes and affect overall efficiency.

Analysis of Cloudbeds

Overall verdict

  • Overall, Cloudbeds is highly regarded in the hospitality industry for its versatility and ease of use. It is particularly praised for its integration capabilities and responsive customer support. While it may be on the pricier side for smaller operations, its features can provide significant value for medium to large-scale businesses.

Why this product is good

  • Cloudbeds is known for its comprehensive and user-friendly platform that assists hospitality businesses in managing reservations, guest experiences, and room availability across various channels. It consolidates multiple functions like booking engines, channel managers, and property management systems, making operations more efficient. Cloudbeds also offers robust analytics and reporting features, which help businesses make informed decisions.

Recommended for

    Cloudbeds is especially recommended for independent hotels, hostels, bed and breakfasts, and hotel chains seeking a centralized platform to streamline operations and enhance guest experiences. It is ideal for those who require effective channel management and comprehensive reporting tools.

Analysis of Exterro

Overall verdict

  • Overall, Exterro is considered a good solution for organizations looking to enhance their e-discovery and legal GRC capabilities. Its comprehensive features and user-friendly interface make it a strong contender in the legal technology market.

Why this product is good

  • Exterro is known for providing robust e-discovery and legal governance, risk, and compliance (GRC) software solutions. The platform's strengths include comprehensive tools for managing legal hold, data mapping, and compliance risk assessments. Many users appreciate Exterro's ability to streamline workflows and improve collaboration across legal and IT teams, leading to more efficient and cost-effective e-discovery and compliance processes.

Recommended for

    Exterro is recommended for legal departments, IT teams, and compliance officers within mid-sized to large enterprises that require advanced e-discovery and data management solutions. It's particularly beneficial for industries with rigorous regulatory requirements, such as finance, healthcare, and telecommunications.

Cloudbeds videos

+ Add

Cloudbeds platform demos

More videos:

  • Review - Powering the world's most ambitious hoteliers

Exterro videos

+ Add

Exterro Video Review

More videos:

  • Review - Exterro E Discovery Software Testimonial Streamlining E Discovery from Legal Hold to Production

Category Popularity

0-100% (relative to Cloudbeds and Exterro)

Cloudbeds

Exterro

Hotel Management Software
100 100%
Hotel Management Software
0% 0
eDiscovery
0 0%
eDiscovery
100% 100
Online Bookings
100 100%
Online Bookings
0% 0
Project Management
0 0%
Project Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Cloudbeds and Exterro

Cloudbeds Reviews

12 Best Cloudbeds Alternatives For 2024
Cloudbeds is a powerful software solution that combines a property management platform, online booking, POS, hotel booking, and channel management into one interface. This innovative tool takes the complexity out of hotel management and transforms it into a streamlined process, giving you more time to focus on your guests in the hospitality industry. However, I understand...
Source: thehotelgm.com
The Best Free Open Source Hotel Management Software of 2022
Cloudbeds serves the operational needs of hotels of all sizes, be it vacation rentals, B&Bs, midsized or large hotels. Key features of Cloudbeds hotel management software are customer relationship management (CRM), point of sale, reservation, front desk management, and a lot more.
Source: www.techjockey.com
Top 5 Best Hotel Management Software In 2019
Cloudbeds came into being in 2012 when two close friends Adam Harris and Richard Castle collaborated to create a hotel management solution that would simplify the work of hotels. Today, it offers a suite of hospitality management software that serves the likes of Expedia, Booking.com, Airbnb, TripConnect, HostelWorld, and more. Hotels, vacation rentals, hostels, and groups...
Source: www.techtimes.com

Exterro Reviews

We have no reviews of Exterro yet.
Be the first one to post

What are some alternatives?

When comparing Cloudbeds and Exterro, you can also consider the following products

Viator - Tours, things to do, sightseeing tours, day trips and more from Viator.

LogikCull - Logikcull is a discovery automation platform that helps expedite and lower the cost of litigations & investigations.

TrustYou Messaging - Talk with guests via SMS, Facebook Messenger, email and live chat to improve operations & build loyalty. Internal staff management & Amazon Echo included!

Nextpoint - Nextpoint offers solutions for eDiscovery, evidence exchange,ย deposition and transcript management.

Hotello - Hotello is a SAAS cloud or on premise hospitality management software that manage establishment's day to day operations and customer service.

Everlaw - Everlaw is an eDiscovery software for litigation, document review, and analysis.

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