ClearFeed VS Zendesk
Compare ClearFeed VS Zendesk and see what are their differences
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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ClearFeed converts Slack channels into a HelpDesk. It converts requests from many channels and users into a single queue of requests, uses AI to flag requests that need a response, allows responders to update status of requests and assign ownership and make sure all requests are closed out. Integrations with tools like Zendesk, Jira, Freshdesk, Salesforce et al allow agents to handover or link Slack requests to other enterprise tools and close the loop back on Slack when issues are solved therein.
We have been helping the world's leading companies like Atlan Data, Accryl, Chronosphere, Benlabs, Sprinto, MindsDB, TestRigor in scaling customer support, engineering escalations and IT helpdesk on Slack.
ClearFeed ZendeskBased on our record, ClearFeed should be more popular than Zendesk. It has been mentiond 14 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Cons: - managing a lot of Slack channels presents some unique problems. (making sure all key customers are invited, key internal stakeholders are added, managing lifecycle (prospect -> customer -> churn) etc.) - Slack's threads and tendency to have non-threaded discussions also present unique problems (makes it harder to keep track of things) - not everyone wants to come on Slack Connect. (while we haven't hit... Source: 6 months ago
Hey, OP. I’d love to help you out make these videos. I work at ClearFeed as their visual design head and we barely spend any money on explainer videos and yet it has helped us with conversions. Source: 11 months ago
Does your team struggle with Slack sprawl and managing requests across lots of channels? Over the last 2 years we have been building a solution to help companies manage customer and employee requests more efficiently on Slack. I'm thrilled to share that ClearFeed is now live on Product Hunt! This is a big moment and your support would be invaluable in making this launch a success. Source: 12 months ago
Yes. We use our own product https://clearfeed.ai to do this (and so do all our customers). Source: about 1 year ago
Not sure about a read only slack channel and if it's even possible. At ClearFeed we allow automatic and manual ticketing. Automatic ticketing means a ticket is raised automatically when a message is sent. Other ways are via emoji or using message shortcuts on slack. Source: about 1 year ago
Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
Halp - Slack-first ticketing for internal helpdesk
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Thena AI - Manage your customers in Slack
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Halp for Microsoft Teams - An internal help desk built into Teams
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!