Clarissa.one
Guestmeter
ReviewPro
Customer Alliance
Medallia
IntuitiveStay™
FeedbackCorner
QR Feedback Creator
s3-lambda
clarissa.one is a guest feedback platform built for hotels that want more than a star rating. Guests scan a QR code in their room (or a link shared by staff) and share how they feel through a color-wheel emotion picker mapped to a 1–10 score. Negative feedback is broken down by amenity (room, breakfast, parking, etc.) and pinned to concrete problems, so operations know exactly where to act. Feedback scoring 2 or lower with negative emotion and text is auto-escalated. A traffic-light dashboard shows the last 7 days at a glance; analytics cover day/week/month trends. Forms work in 29 languages with auto-detection. Anonymous by design — higher response rates. Voucher incentives, multi-hotel organizations, CSV export included.
Clarissa.one s3-lambdaClarissa.one's answer
Clarissa.one was created to help hospitality businesses better understand and respond to guest feedback. The platform was developed with the goal of simplifying feedback management, improving communication between teams, and enabling hotels to proactively solve guest issues before they escalate into negative experiences or reviews. The idea also comes from personal experience: while traveling, I often found myself under time pressure during check-out and missed a simple, effective way to share feedback quickly. In many cases, I ended up not giving feedback at all. Clarissa.one was built to close exactly this gap — making guest feedback fast, emotional, and effortless for both guests and hospitality teams.
Clarissa.one's answer
Right now we are developing individual features and optimizing clarissa.one with our first clients.
Clarissa.one's answer
Clarissa.one combines guest feedback management, operational insights, and real-time Red Alert notifications in one easy-to-use platform. It helps hospitality teams detect critical guest issues instantly, improve service quality, and turn feedback into actionable decisions across single or multiple properties.
Clarissa.one's answer
Clarissa.one focuses on simplicity, speed, and actionable insights. Unlike complex enterprise systems, it provides hospitality teams with a centralized overview of guest satisfaction, instant Red Alert escalation for urgent issues, and intuitive analytics that support faster decision-making and better guest experiences.
Clarissa.one's answer
Clarissa.one is designed for hotels, resorts, hospitality groups, and property management teams that want to improve guest satisfaction, monitor operational performance, and react quickly to service issues in real time.
Clarissa.one's answer
Backend: Laravel 12 (PHP 8.2+) serves as the application framework, with MySQL 8 as the database, Redis for caching, sessions and queues, and Laravel Horizon for queue management. Frontend: Vue 3 with TypeScript and the Composition API, bundled with Vite. Styling is handled by Tailwind CSS 4, with shadcn-vue/reka-ui as the component system.
Guestmeter - Reputation Management Software For Hospitality Industry
ReviewPro - ReviewPro provides guest intelligence solutions to independent hotel brands worldwide.
Customer Alliance - Reputation management for the hospitality industry
Medallia - Medallia enables companies to capture customer feedback, understand it in real-time, and take action to improve the customer experience (CX).
IntuitiveStay™ - Guest feedback, direct booking recovery and team intelligence for independent B&Bs, guesthouses and boutique hotels. Cut OTA commission, protect your reviews and give your staff a portable EI credential. Not built for chains.
FeedbackCorner - Easily collect customer feedback
