Software Alternatives, Accelerators & Startups

Capterra VS UserVoice

Compare Capterra VS UserVoice and see what are their differences

Capterra logo Capterra

Capterra helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of the top business software products available, you're sure to find what you need at Capterra.

UserVoice logo UserVoice

UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.
  • Capterra Landing page
    Landing page //
    2023-06-14
  • UserVoice Landing page
    Landing page //
    2023-10-14

Capterra videos

How To Make $100+ Writing Simple Reviews (Capterra Reveiws)

More videos:

  • Tutorial - How to earn 150$ by just writing review on capterra with proof.(Hindi)
  • Review - 🙀 HOW I EARNED $50 WORTH OF AMAZON GIFT CARDS IN LESS THAN 1 HOUR! CAPTERRA REVIEW

UserVoice videos

UserVoice Review

More videos:

  • Tutorial - How to Use Customer Feedback on Your Product by UserVoice CEO
  • Review - UserVoice

Category Popularity

0-100% (relative to Capterra and UserVoice)
Software Marketplace
100 100%
0% 0
Customer Feedback
0 0%
100% 100
Software Recommendations
100 100%
0% 0
User Feedback
0 0%
100% 100

User comments

Share your experience with using Capterra and UserVoice. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Capterra and UserVoice

Capterra Reviews

Our Top 15 Software Review Websites
Capterra is part of the Gartner network, including Software Advice and GetApp. All three of these platforms have similar content but differ in terms of UI/UX. Your customer reviews may appear on GetApp or Software Advice, though Capterra is the largest of the three.
Is it worth your time posting your SaaS to the free directories/review sites like Capterra, etc.?
The most value is probably going to come from the sites with high volume traffic (Capterra, G2, etc) and after that they’re only valuable for links. Can help build a solid link profile in the beginning and get a jumpstart for SEO.
5 Popular GetApp Alternatives: Which B2B Directory Should You Choose?
Today user reviews are a very popular factor affecting the buying process in a wide array of industries, from retail products to hotel bookings, with review platforms like Amazon and Yelp being important influencers. Buying process for B2B software doesn’t differ from ordinary products in that regard. Business buyers refer to peer recommendations to check out user reviews...
Source: comparecamp.com

UserVoice Reviews

30+ Customer Feedback Tools comparison
For optimal user experience, your customer should not sense they are leaving your website and using another platform for feedback. The look and feel of the feedback platform must be customizable to match your design. Create and organize pages with custom content with UserVoice and ClearFlask.
Source: clearflask.com
HOW TO: Set Up a Q&A Website in Minutes – the Best Options Reviewed & Compared
UserVoice is very much like GetSatisfaction with some similar aspects and several differences. UV allows your users to ask questions, suggest, vote, and comment all for feedback from you. The user experience is simplistic in its own way, offers quick accessibility, and delivers results. UserVoice aims to solve the problem of disconnection and miscommunication between you and...
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Customers can send in new public ideas or private messages, and your team can answer them all from one combined dashboard. There's even integrations with internet phone systems, CRMs, social networks and more to get as many of your support requests in one place as possible. UserVoice watches everything going on and combines it with your public feature requests to build a...
Source: zapier.com

Social recommendations and mentions

Based on our record, UserVoice should be more popular than Capterra. It has been mentiond 8 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Capterra mentions (5)

  • Online booking and appointment scheduling software for salons - Altegio?
    Does anyone use the Altegio system (alteg.io) and can write something more? I am looking for opinions about it, but there are no reviews about this system on the internet, e.g. On capterra.com. Source: 10 months ago
  • Review Undaku in Capterra
    Let us know what you love about Undaku and what you think we should work on next! We want our product to be the best it can be for you. Leave us your review of our ‘SaaS’iest No-code Platform on Capterra.com to help us continue to improve. We appreciate your honest feedback. To thank you for your time, the first 85 users who leave a validated review will earn a $20 gift card. Get started now! Source: over 1 year ago
  • Looking for nonprofit communities where they discuss IT discounts and donations.
    When I was consulting and had some non-profit clients, I often found a lot of info about what's available on Capterra. https://capterra.com . There's a category for Non-profit and Public Sector. Source: about 2 years ago
  • Switching to a Barcode Based POS
    Capterra.com is my goto to research commercial software In this instance. After a CRAPTON of searching before opening my store, I will heartily recommend the one I went with-- retail edge- you can do it as a one time purchase, but I do pay for support.. and it does (I do not use it) integrate with shopify for pricing/inventory/tracking of sales.... Source: over 2 years ago
  • Over the past year, I have exhaustively analyzed strategies to find potential B2B customers. These are the top 9 strategies.
    Websites like G2 and Capterra are a great knowledge source about your competitors. Not only you can use the reviews to learn more about issues that people usually feel, but you can also identify potential new customers from unhappy reviews. Source: about 3 years ago

UserVoice mentions (8)

  • YARWL (Yet Another Remarkable Wishlist)
    I have sent them some user stories, complete with storyboard images. I am not a beta participant though. I suggested that it would be helpful if they rolled out something like UserVoice's Feedback Manager, so there is transparency to what's in the request queue and where we users can formally vote on the value of a given feature suggestion. Source: over 1 year ago
  • Ask HN: Could you please share which SaaS you are using for your SaaS?
    - Collecting customer's feature requests: This is a tough one, I am using https://uservoice.com/ but I don't like it that much. I am searching for a self-hosted alternative to https://canny.io/. - Source: Hacker News / over 2 years ago
  • "Help us to improve your reMarkable experience"
    I think that RM should consider a solution such as UserVoice which will let the user community vote on what critical bug fixes or new features we feel are most important. Not only can a user upvote a feature request or critical fix, but they can also add comments to help substantiate their vote. Source: over 2 years ago
  • How We Use Internal Hackathons to Create New Product Features
    Six months later, UserVoice wanted to sign in with Courier and mentioned we lacked some functionalities they wanted. Specifically, they wanted to put two blocks next to each other in the notification designer. So, the sales and product team reached out to me, and I went, “Oh yeah, I hacked that together; it was cool but with a few bugs.”. - Source: dev.to / over 2 years ago
  • Move features requests from Reddit?
    Would having a proper Customer Feedback platform using something like Canny or UserVoice be useful? Source: over 2 years ago
View more

What are some alternatives?

When comparing Capterra and UserVoice, you can also consider the following products

SaaSHub - Find and promote software that will help you grow your business or to be more productive.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

AlternativeTo - AlternativeTo lets you find apps and software for Windows, Mac, Linux, iPhone, iPad, Android, Android Tablets, Web Apps, Online, Windows Tablets and more by recommending alternatives to apps you already know.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

G2 Crowd - G2 Crowd is a peer-to-peer, business solutions review platform

UseResponse - Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system