Software Alternatives, Accelerators & Startups

Callmama VS LiveAgent

Compare Callmama VS LiveAgent and see what are their differences

Callmama logo Callmama

Get cheap international calling, international virtual number, Call Mama Gives an added advantage to send message and make calls to non-user of Callmama App.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Callmama Callmama : Landing Page
    Callmama : Landing Page //
    2024-02-03

CallMAMA, a groundbreaking mobile application that redefines international calling. With its extraordinary features, CallMAMA allows seamless VoIP calling from any country, effortless SMS receiving and sending, and offers virtual phone numbers from an extensive list of over 150 diverse nations. Experience unmatched outbound calling rates to over 250 countries and leverage CallMAMA's exceptional verification services. Explore a multitude of additional features, making CallMAMA the ultimate choice for global communication. Stay connected like never before with CallMAMA's cutting-edge technology and unmatched convenience.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Callmama

$ Details
paid $0.89 / Monthly
Platforms
Callmama
Release Date
-

Callmama features and specs

  • Call Recording: Yes
  • Call Forwarding: Yes

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Callmama videos

No Callmama videos yet. You could help us improve this page by suggesting one.

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LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Callmama and LiveAgent)
Communication
100 100%
0% 0
Customer Support
0 0%
100% 100
Enterprise Communication
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Callmama and LiveAgent.

What makes your product unique?

Callmama's answer

The breadth of international scope across products/features, identity verification, integrated unified app experience, and competitive global calling price points differentiate Callmama as a unique all-in-one modern communications facilitator across borders.

  1. Breadth of International Coverage: Callmama allows calling to over 250 countries, SMS capabilities with over 150 countries, and virtual phone numbers from over 150 countries. This vast international reach across hundreds of countries worldwide is rare and distinctive.

  2. Advanced Verification Services: You specifically highlighted that they offer "exceptional verification services" - this suggests they have robust identity/document verification, facilitating seamless cross-border use. This can be a big advantage.

  3. Cutting-Edge Unified Communications: By combining VoIP calling, SMS messaging, virtual phone numbers, and more in one app it provides a unified hub for global communication and connectivity. Integrating all these tools sets them apart.

  4. Outstanding Rates for International Outbound Calls: You mentioned they enable "unmatched outbound calling rates to over 250 countries" - pricing advantage is always a differentiator.

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

Callmama's answer

Here are the key reasons to choose Callmama

  • Best rates for international calls
  • Widest coverage of over 250 countries
  • Smoother signup with robust verification
  • All communication services in one app
  • Cutting-edge and innovative technology

The affordable pricing, extensive country reach, frictionless onboarding, unified communications hub, and leading technical capabilities make Callmama a top choice over alternatives for seamless global calling and messaging.

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

Callmama's answer

Our primary audience is globetrotters and jet-setters who need an affordable and easy way to stay connected with contacts worldwide. Whether for travel, living abroad, or just keeping in touch back home, Callmama enables seamless calling and messaging across over 150 countries.

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

Callmama's answer

Callmama was founded on the belief that staying connected with friends and family around the world should be simple and affordable. We realized that traditional international calling rates were much too expensive for many people to call their loved ones abroad frequently. So we built Callmama from the ground up to provide the lowest-cost calling rates to over 150 countries worldwide.

Whether you need to chat with a friend studying overseas, wish your grandmother a happy birthday in another country, or check-in with offshore business clients, Callmama strives to make those long-distance conversations easy and economical. We utilize state-of-the-art VoIP technology to enable clear calls at only a fraction of standard pricing. This helps remove the worry and barriers of astronomical phone bills from keeping people connected across any border.

At Callmama, bringing people together through inexpensive, seamless global communication is at the core of our mission. Our diverse users now rely on Callmama as an indispensable tool for nurturing those invaluable relationships with family, friends, colleagues, and clients abroad. Staying in touch should never be a luxury - that's why we're proud to facilitate affordable worldwide connections for all through Callmama's innovative capabilities.

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Callmama and LiveAgent

Callmama Reviews

We have no reviews of Callmama yet.
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LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

What are some alternatives?

When comparing Callmama and LiveAgent, you can also consider the following products

Numero eSIM - Numero eSIM is a phone-number app that makes voice and data possible anywhere in the world, for free.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

CallHippo - Easy to use Phone System with World-Class Support

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

KrispCall - Virtual cloud phone system for business

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.