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Callback24.io VS ProProfs Chat

Compare Callback24.io VS ProProfs Chat and see what are their differences

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Contents:
  1. » Base Details
  2. » Reviews
  3. » Alternatives

Callback24.io logo Callback24.io

Callback24 – lead generation tool which helps acquiring new customers thanks to call-to-action (CTA) buttons. Use call recording and call tracking, analyse data, integrate with Google Analytics and with popular CRMs. Talk more – sell more!

ProProfs Chat logo ProProfs Chat

Live chat software for websites
  • Callback24.io Landing page
    Landing page //
    2023-07-24

Callback24 is a tool which makes it easier for your client to contact you. In just 15 seconds your consultant gets a notification about a customer’s call. Answer up to 30% more phone calls thanks to call-to-action (CTA) buttons: widget, pop-up and exit pop-up. Find out the reasons why your clients contact you and improve the quality of customer service.

Callback24 offers:

  • + Callback
  • + Call-to-action buttons (CTA)
  • + Lead database
  • + Call tagging
  • + Conversion rate optimization
  • + Call recording, planning
  • + Statistics and reports
  • + Call tracking
  • + Open API
  • + Excellent quality of calls
  • + Integration with: Facebook Messenger, Facebook Lead Ads, Google Analytics, popular CRMs and more

Turn your website visitors into customers! Try Callback24 for FREE!

  • ProProfs Chat Landing page
    Landing page //
    2022-01-25

Callback24.io

Website
callback24.io
Pricing URL
Official Callback24.io Pricing
$ Details
freemium $27.0 / Monthly
Platforms
Web Android iOS Wordpress Shopify Magento WooCommerce Salesforce Drupal Prestashop Facebook Messenger Facebook Pixel Facebook Lead Ads Google Analytics Shopelo Joomla Landingi Shoper Sote WebWave Bitrix24 Hubspot SALESmanago Smartsupp inFirma
Release Date
2019 January
Edit details

ProProfs Chat

Website
help.proprofschat.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Callback24.io features and specs

  • Lead Database
  • Conversion Optimization Tool
  • Open API
  • Call tracking
  • Callback
  • facebook integration
  • Google Analytics Integration
  • facebook messenger integration
  • Business Analytics

ProProfs Chat features and specs

  • User-Friendly Interface
    ProProfs Chat features an intuitive and easy-to-navigate interface, making it simple for both new and experienced users to manage chats efficiently.
  • Customizability
    The platform offers extensive customization options to tailor the chat widget to match the website's branding and aesthetic.
  • Multi-Platform Support
    ProProfs Chat is compatible with various platforms and devices, including desktops, tablets, and smartphones, ensuring seamless communication.
  • Detailed Analytics
    The tool provides comprehensive analytics and reporting features, enabling businesses to track performance and make data-driven decisions.
  • Integration Capabilities
    It supports integration with a wide range of third-party applications and CRM systems, enhancing overall functionality.

Possible disadvantages of ProProfs Chat

  • Cost
    ProProfs Chat can be relatively expensive for small businesses, particularly when advanced features and integrations are required.
  • Limited Features in Basic Plan
    The basic plan offers limited functionality, which may not be sufficient for businesses with more complex needs.
  • Initial Setup Complexity
    Some users may find the initial setup and configuration process to be somewhat complex and time-consuming.
  • Occasional Bug Issues
    Users have reported occasional bugs and glitches that can impact the overall user experience.
  • Customer Support
    While customer support is available, some users have expressed concerns about the response time and effectiveness of the support provided.

Analysis of ProProfs Chat

Overall verdict

  • Yes, ProProfs Chat is a good option for businesses seeking reliable and efficient live chat software. Its comprehensive feature set makes it suitable for companies of different sizes, aiming to enhance customer interactions and support processes.

Why this product is good

  • ProProfs Chat is a popular live chat software that is feature-rich and user-friendly. It offers a variety of tools that assist businesses in real-time customer engagement, support, and conversions. Features such as customizable chat widgets, pre-chat and offline forms, chat greetings, and integration with multiple CRM platforms make it a versatile choice for numerous business needs. Additionally, it provides insightful analytics and reporting features that can help improve customer service strategies.

Recommended for

  • Small to medium-sized businesses looking for cost-effective customer support solutions
  • E-commerce websites wanting to enhance customer engagement and boost sales
  • Organizations requiring integration with existing CRM or help desk platforms
  • Companies looking for customizable and scalable chat support options

Category Popularity

0-100% (relative to Callback24.io and ProProfs Chat)

Callback24.io

ProProfs Chat

Lead Generation
100 100%
Lead Generation
0% 0
Customer Support
0 0%
Customer Support
100% 100
CRM
100 100%
CRM
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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What are some alternatives?

When comparing Callback24.io and ProProfs Chat, you can also consider the following products

Callpage - Turn website visitors into sales calls. Use CallPage and provide immediate free phone callback to your leads in 28 seconds.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Novocall - Novocall converts web visitors into sales calls in seconds.

ChatWoot - Open-source omnichannel customer engagement platform

Umso - The Website Builder for Startups

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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