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Bugzilla VS Shakebug

Compare Bugzilla VS Shakebug and see what are their differences

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Contents:
  1. ยป Base Details
  2. ยป Videos
  3. ยป Reviews
  4. ยป Alternatives

Bugzilla logo Bugzilla

Bugzilla is a "Defect Tracking System" or "Bug-Tracking System".

Shakebug logo Shakebug

Bugs should never exist.
  • Bugzilla Landing page
    Landing page //
    2023-10-23
  • Shakebug Dashboard
    Dashboard //
    2026-07-21
  • Shakebug Crash AI
    Crash AI //
    2026-07-21
  • Shakebug Analytics
    Analytics //
    2026-07-21
  • Shakebug Session Journey
    Session Journey //
    2026-07-21
  • Shakebug User Journey
    User Journey //
    2026-07-21
  • Shakebug Bug's List
    Bug's List //
    2026-07-21
  • Shakebug Events
    Events //
    2026-07-21
  • Shakebug Retention
    Retention //
    2026-07-21

Shakebug is a bug and crash reporting tool built for mobile and web app teams. It lets testers and end users report issues in seconds โ€” usually by simply shaking their device โ€” and automatically attaches an annotated screenshot, device model, OS version, app version, and logs so developers have everything needed to reproduce the problem right away.

Crashes are detected and logged automatically, and Shakebug's AI groups repeat crashes into a single issue with first-seen date, affected devices, and OS versions, so teams fix the highest-impact problems first instead of digging through duplicates.

Every bug and crash is tied to the user's session journey โ€” a timeline of the screens, events, and actions that happened right before the issue occurred โ€” giving developers full context instead of just a stack trace. This works even for anonymous users who never log in.

Reports can be sent straight into tools teams already use, including Jira, Slack, Trello, Asana, Monday, Linear, ClickUp, GitHub, GitLab, and Zendesk, keeping bug tracking inside existing workflows instead of creating a separate silo.

Beyond bug and crash tracking, Shakebug includes built-in product analytics: active users, session counts, stickiness, custom event tracking, and weekly cohort retention (Week-1 and Week-4), so quality metrics and usage data live side by side.

Shakebug works across iOS, Android, Flutter, React Native, and web apps built with React, Next.js, or any JavaScript framework โ€” one SDK across every platform. It's used by 1,300+ product teams and has processed tens of millions of app sessions, with a free plan available and no credit card required to start.

Bugzilla

Website
bugzilla.org
Pricing URL
-
$ Details
Platforms
-
Release Date
-
Startup details
Country
United States
Edit details

Shakebug

Website
shakebug.com
Pricing URL
Official Shakebug Pricing
$ Details
freemium $57.0 / Annually (6 Projects, Unlimited Members/Bugs, 20K MAU, 90d Retention)
Platforms
Android iOS React Native
Release Date
2018 April
Edit details

Bugzilla features and specs

  • Open Source
    Bugzilla is free and open-source software, which means there are no licensing costs and users can modify the source code to meet their specific needs.
  • Customizable
    It offers a high degree of customization to adapt to the workflow requirements of various teams and projects.
  • Robust Reporting
    Bugzilla provides comprehensive reporting and charting features that help in effective bug tracking and team performance analysis.
  • Email Notifications
    The system allows for detailed and customizable email notifications to keep team members updated on the status of bugs and issues.
  • Advanced Search Capabilities
    Bugzilla has powerful search and query tools that make it easy to find and filter bugs based on various criteria.
  • High Scalability
    It can handle a very large number of bugs and users, making it suitable for large projects and organizations.
  • API Access
    Provides an extensive API that allows for integration with other tools and services, enhancing its utility in various development environments.

Possible disadvantages of Bugzilla

  • Complex Setup
    Setting up Bugzilla can be complex and might require specialized knowledge, particularly for large-scale implementations.
  • User Interface
    The user interface is considered dated and can be less intuitive compared to more modern bug tracking tools.
  • Learning Curve
    New users may find the system cumbersome and difficult to learn, often requiring extensive training.
  • Limited Built-In Integrations
    While it offers API access, Bugzilla has limited built-in integrations with other popular tools out-of-the-box.
  • Performance Issues
    In some cases, users have reported performance issues, especially when dealing with a very large number of bugs or concurrent users.
  • Manual Maintenance
    The open-source nature requires ongoing manual maintenance of the system, which could be a burden for teams without dedicated IT resources.
  • No Hosted Solution
    Unlike some other bug tracking tools, Bugzilla does not offer a cloud-hosted version, requiring users to manage their own hosting.

Shakebug features and specs

No features have been listed yet.

Analysis of Bugzilla

Overall verdict

  • Bugzilla is considered good for organizations that need a powerful and customizable bug tracking system and have the technical expertise to manage and configure it.

Why this product is good

  • Bugzilla is a robust and widely-used bug tracking system that is highly customizable and open-source. It is known for its reliability, strong community support, and extensive features that cater to both small and large teams. Its ability to integrate with other tools and systems makes it a flexible choice for various development environments.

Recommended for

    Development teams, open-source projects, and organizations looking for a scalable bug tracking solution that can handle complex workflows and integrates well with various tools and systems.

Bugzilla videos

+ Add

Bugzilla Review of mods and receipts

More videos:

  • Tutorial - Complete Bugzilla Tutorial in 1 Hour

Shakebug videos

+ Add

How to Use Shakebug App in Your Shopify Store (Step-by-Step Guide)

More videos:

  • Tutorial - How to Install Bug Reporting Tool in Flutter Android Application | Shakebug
  • Demo - An introduction to bug reporting tool - Shakebug

Category Popularity

0-100% (relative to Bugzilla and Shakebug)

Bugzilla

Shakebug

Project Management
100 100%
Project Management
0% 0
Bug Reporting
0 0%
Bug Reporting
100% 100
Task Management
100 100%
Task Management
0% 0
Error Tracking
0 0%
Error Tracking
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Bugzilla and Shakebug

Bugzilla Reviews

Top 17 Best Bug Tracking Tools: an overview 19 Jun 2017
Originally created by the Mozilla Foundation, Bugzilla is a popular, open source bug tracking tool used by a wide range of organisations. Although considered one of the more minimal bug tracking systems out there, it has an advanced search system and a highly comprehensive reporting tool that can generate charts and automated scheduled reports. Additionally, it offers a safe...
Source: mopinion.com

Shakebug Reviews

We have no reviews of Shakebug yet.
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What are some alternatives?

When comparing Bugzilla and Shakebug, you can also consider the following products

Jira - The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software.

Luciq - Luciq is the Agentic Observability Platform for Mobile. Our intelligent AI agents detect, prioritize, and resolve issues across the app lifecycle, empowering teams to ship faster, deliver frustration-free sessions, and focus on building what matters

Redmine - Flexible project management web application

BugHerd - BugHerd: The Website Feedback Tool for Agencies

openDesktop.org - The website openDesktop.

Bugsee - See video, network & logs leading up to bugs or crashes

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